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Lexus of London
London, ON
4,304 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,304 reviews
October 12, 2019
Lease Very helpful in finding the right model for our needs and budget. Explained all the options and offered deals to us since we sincerely wanted to hav Very helpful in finding the right model for our needs and budget. Explained all the options and offered deals to us since we sincerely wanted to have the car leased immediately. Model that we wanted was ready within the week: took 2 business days, went to the dealers on Saturday and signed lease immediately, car was ready on Tuesday. More
by Iris
October 11, 2019
Quick, professional and overall a great experience Kevin from Lexus of London was great to deal with. He took the time to answer all my questions while being patience and thorough. Would recommend deal Kevin from Lexus of London was great to deal with. He took the time to answer all my questions while being patience and thorough. Would recommend dealing with Kevin and Lexus of London. More
by John
October 11, 2019
Amazing. Kevin is the best Kevin was really helpful, he explained everything about the car. He even showed us the car for the second time because I had some questions about it. Kevin was really helpful, he explained everything about the car. He even showed us the car for the second time because I had some questions about it. He is really a nice and polite guy. More
by Jwan
Employees Worked With
Kevin Gittens
October 10, 2019
Reliable excellent Service Many thanks to Lexus you do it again and again .... brought my ES Hybrid in for service and snows..always feel so good getting back in my clean car af Many thanks to Lexus you do it again and again .... brought my ES Hybrid in for service and snows..always feel so good getting back in my clean car after knowing what was done and any potential questions I had are all answered... Great team work... at the Service Department. Shelby Romeo Adam and Alan amazing so grateful to be looked after so well. Nancy Weber Bates More
by Nancy
Employees Worked With
Other Employees :
Allan Calvert, Karen Campbell, Adam McCallum, Shelby Chisholm
October 10, 2019
Service Very friendly service staff who looks after the details. Provides detailed outlines of costs prior to work. Alan Calvert is always very professional Very friendly service staff who looks after the details. Provides detailed outlines of costs prior to work. Alan Calvert is always very professional and helpful More
by Service
October 09, 2019
Larry is a really nice man. He helped me a lot with my new car in leasing and he introduced the car to me very well. new car in leasing and he introduced the car to me very well. More
by Jiuming
Employees Worked With
October 09, 2019
Excellent Service Every time we deal there the service is excellent. As I always say, the salesman sells me the first car, the service sells me the next ones. Since o Every time we deal there the service is excellent. As I always say, the salesman sells me the first car, the service sells me the next ones. Since our first Lexus purchased we have continued to purchase Lexus vehicles only. More
by Olejnik
Employees Worked With
October 08, 2019
Excellent experience Larry Liang helps me a lot,he is very professional and enthusiastic, also the staff of Lexus of London have show me their professionalism and reliabil Larry Liang helps me a lot,he is very professional and enthusiastic, also the staff of Lexus of London have show me their professionalism and reliability! More
by Qiang
October 05, 2019
Just recently purchased a Toyota Sierra with the help of both Larry and Jack who were both very helpful in making my decision and the process as smooth as possible. both Larry and Jack who were both very helpful in making my decision and the process as smooth as possible. More
by Andy
