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Lexus of London

London, ON

4.9
3,809 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 3,809 reviews

June 30, 2018

helpful, kind and nice very helpful, I am very happy with this car shopping experience, I usually keep a car for a long time, but I will definitely refer my family and frien More

by gc123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rui (Helen) Pan
June 30, 2018

Excellent I got my second car here. Jack helped me a lot. He gave me many professional suggestions and helped me to made my decision. Everything is perfect. More

by Changyu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2018

Amazing experience Lexus of London is an incredible dealership with great customer service. Stephanie Shearsby is an incredible salesperson with great knowledge and fan More

by farmboyz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2018

Consistently good service and advice These folks have consistently delivered great service and advice to me over the last 7 years. This latest visit was no exception. Never feel like I am More

by Bill D
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Friendliness
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Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Gao
June 28, 2018

5* Service This team is extraordinary! From the moment we arrived, we were made to feel like part of the Lexus family. They are honest, kind and made the exper More

by Kristin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie Ellis
June 27, 2018

Great experience Jack and Helen are very helpful and professional. It’s my first car so I was very careful and got lots of questions. Jack and Helen were willing to li More

by Carmen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Helen
June 26, 2018

An excellent experience all round. Just purchased our Lexus NX300 from the London dealership. Rick Watson started us off on our journey which was professional, but also friendly and s More

by suvguy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Watson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Calvert, Kylie Ellis, Natalie Marsh
June 26, 2018

Bought new Lexus RX 350 Outstanding service from all sales staff. Treated with respect and a genuine caring starting with Alan Calvert and continuing with Rick Watson and Nat More

by lexusbuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Calvert, Natalie Marsh
June 25, 2018

Knowledgeable and professional We dealt with Sue Vincent and she was a delight. We bought a new Lexus and it was mostly her doing that stopped us from shopping further. Kylie Burrid More

by Boone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie Ellis
June 23, 2018

Fantastic experience This is my second time dealing with Lexus of London because the service here is outstanding. From the moment I walked in I was introduced to Rob who More

by Juan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Ellsworth
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