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Lexus of London

London, ON

4.9
4,303 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,303 reviews

November 14, 2019

Everyone very freindly. Service was good. Did not finish job no parts. This was the 3rd time for one issue and 2 Nd for another issue. Again I have to return to dealership to get items repaired . Six months More

by Harleyridermarc
Recommend Dealer
Yes
Employees Worked With
Shelby Chisholm
November 14, 2019

Great service and personality! Helped us patiently to find what fits us. Larry also demonstrated his knowledge and passion about cars, which is huge plus. Would recommend to my fri More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2019

Thrilled with my new RX350 Sue Vincent was a great help in renewing my lease for a new 2020 RX350. I have now been with Lexus for 20 years !! Nathan Butcher went over the new f More

by lynnehevey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Butcher, Sue Vincent
November 13, 2019

Larry is very kind and helpful. He offered me a good price of the new Lexus es300h. I really appreciate that and i will definitely advise my friends to buy cars here. More

by ggsscc
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2019

Winter tires put on my Lexus as well 1600 Km service. Allan, Rhonda and Romeo are excellent ambassadors for Lexus of London. They see that all Lexus clients are well served. The seating area is comfort More

by Najet Hassan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Calvert, Rhonda Thompson, Lauren Rossini
November 13, 2019

Install of snow tires and rims Brought 2 vehicles in for install of winter tires. 1 vehicle dropped winter tires to be mounted on purchased rims to speed up install service. Everyt More

by michael glynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam McCallum, Shelby Chisholm
November 13, 2019

Exceptional Service Department Always get fantastic service from Romeo. Makes a point to acknowledge me when I arrive when busy so that I am aware that he will be with me shortly. More

by Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2019

Owned 3 Lexus over the past 9 years. Wouldn't go anywhere else for purchase or servicing, not even oil changes. Total trust their honesty and quality. More

by H.S.
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Campbell, Henry Gao, Lauren Rossini
November 12, 2019

Excellent dealership experience. If you are a Lexus lover like I am, it’s worth the drive to London! The sales and service professionals at Lexus of London will consistently provide exceptional customer serv More

by skotsifas
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Campbell, Tom Hiscott, Henry Gao
November 12, 2019

details, details, detsails Lexus of London always has done the details of great service. The service department is always very thorough, explains everything totally, and even wa More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam McCallum
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