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Lexus of London
London, ON
4,186 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,186 reviews
September 24, 2019
Tire "Emergency" Tire Pressure warning light appeared Mon AM. Arrived at Service Mon afternoon no appointment. Romeo diagnosed problem, took car right away. Fixed by Tire Pressure warning light appeared Mon AM. Arrived at Service Mon afternoon no appointment. Romeo diagnosed problem, took car right away. Fixed by 4 PM More
by Marxrevue
September 23, 2019
Great experience from Larry Liang Larry was super patient and helpful with how he showed us and sold us our vehicle. The experience that he created was so smooth that we would definite Larry was super patient and helpful with how he showed us and sold us our vehicle. The experience that he created was so smooth that we would definitely recommend it to anyone else in search of a Toyota vehicle! More
by Bo Nguyen
Employees Worked With
September 23, 2019
Fast service and the staff are awesome Service and people are very consistent being very nice. Brakes were very low and managed to accommodate me quickly. As usual, they checked out the veh Service and people are very consistent being very nice. Brakes were very low and managed to accommodate me quickly. As usual, they checked out the vehicle for a couple other recommendations. More
by ShelleyBelly
September 23, 2019
Great service Good service helped me find the right vehicle and took their time time to explain all features and option's of the vehicle we purchased Good service helped me find the right vehicle and took their time time to explain all features and option's of the vehicle we purchased More
by Timmy
Employees Worked With
Natalie Marsh, Kevin Gittens
September 23, 2019
Truly great experience!! Thank you Kevin !!! For making an amazing experience buying my beautiful Lexus , you made my decision very easy ...you and the dealer payed so much at Thank you Kevin !!! For making an amazing experience buying my beautiful Lexus , you made my decision very easy ...you and the dealer payed so much attention to every detail and answering all our questions and going beyond expectations... my husband and I are Impress how easy you made this process for us ... We are thankful and for sure we will recommend you and we will be always your clients .. btw I love my car !! 5 Stars !!! More
by Maria Nunez
Employees Worked With
Thomas Geeves, Kevin Gittens
September 21, 2019
Always obliging. I have been dealing with Lexus of London for 16 years and have never been disappointed. They are always courteous and cater to your every need. Work I have been dealing with Lexus of London for 16 years and have never been disappointed. They are always courteous and cater to your every need. Work is done as expected and on-time. More
by Lexus couple
Employees Worked With
Shelby Chisholm
September 21, 2019
service Through and satisfactory in service provide good service.Dispose some things patience.Use they break day to help customer.When the customer need went Through and satisfactory in service provide good service.Dispose some things patience.Use they break day to help customer.When the customer need went to the dealership they warm reception. More
by Zhao mingming
September 20, 2019
Tire repair I came in because I had a slow leak in one if my tires. As always the service department was courteous and looked after my problem in a timely manner I came in because I had a slow leak in one if my tires. As always the service department was courteous and looked after my problem in a timely manner More
by Tire lady
September 19, 2019
Friendly and excellent service It is a great shopping experience. Good environment, professional introduced information. And so supplying some useful information as auto insurance. It is a great shopping experience. Good environment, professional introduced information. And so supplying some useful information as auto insurance... it is wonderful. Thought the model and the colour is not our first choice More
by Joe Yang
September 19, 2019
Fantastic service Their work team is very professional and patient, busy but always willing to help customers and listen to meet their needs. I highly appreciate their Their work team is very professional and patient, busy but always willing to help customers and listen to meet their needs. I highly appreciate their work and will recommend them to my friends More
by Tingting
