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Lexus of London
London, ON
3,810 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,810 reviews
January 04, 2019
Excellent customer service! Everyone we dealt with was friendly, courteous and knowledgeable. They all made our shopping and purchasing experience memorable, easy, and fun. Eve Everyone we dealt with was friendly, courteous and knowledgeable. They all made our shopping and purchasing experience memorable, easy, and fun. Even though we purchased a used, and probably the oldest car in their lot, they made us feel like we purchased our first brand new car! Thank you! More
by DP
January 02, 2019
NX200t Great service from entire staff! Helped us with selection and protection of our new vehicle. Answered questions/calls promptly and were so helpful wit Great service from entire staff! Helped us with selection and protection of our new vehicle. Answered questions/calls promptly and were so helpful with our selection process. Rick and Stephanie were both Invested in our experience and listened to us! Kylie was so knowledgable about protection plans and got us covered for ease of mind. Kevin made sure we were comfortable with our vehicle and so knowledgable about the Lexus brand! Thank you Lexus of London! More
by tlm
Employees Worked With
Other Employees :
Kevin Gittens, Kylie Ellis
December 29, 2018
Excellent service..from start to finish and beyond This was an excellent satisfying service. From my first impression as I was driving in I was greeted and assisted cordially and immediately and to th This was an excellent satisfying service. From my first impression as I was driving in I was greeted and assisted cordially and immediately and to the professional immaculate finish and even in the follow- up activity …. my first visit to this establishment was impressive. I look forward to continuing business. Romeo Nissan was most excellent and diligent in welcoming and assisting me in every facet of this great Lexus service. Thank you. More
by jvan
Employees Worked With
December 29, 2018
Good car shopping experience People are helpful, nice and warm. Feels like home. Very glad I Got my car in this dealership. Also highly recommend this dealer for your Lexus People are helpful, nice and warm. Feels like home. Very glad I Got my car in this dealership. Also highly recommend this dealer for your Lexus More
by Janelqd
December 28, 2018
Very happy with the car purchase I am very happy with my car shopping experience that everyone I met is very helpful to me. Very straightforward with sales department and very clear I am very happy with my car shopping experience that everyone I met is very helpful to me. Very straightforward with sales department and very clear with the delivery specialist More
by Lz 1234
December 24, 2018
Professionalisms at its best ! Very friendly services. Everyone treats you like family. They will ask your approval first if more work is needed on the car. I would highly recommen Very friendly services. Everyone treats you like family. They will ask your approval first if more work is needed on the car. I would highly recommend this dealer to mu friends More
by Lexus2015
Employees Worked With
December 22, 2018
Experiences We pick up our car last month, but it was a small accident happened, thankfully Jack and Helen was there to help us to find out the claim. We are more We pick up our car last month, but it was a small accident happened, thankfully Jack and Helen was there to help us to find out the claim. We are more than satisfied with this dealership and our salespeople. Definitely recommend! More
by emily143
December 21, 2018
Excellent experience appreciated the no nonsense approach in buying from your dealership and dealing with Jack. He is obviously a great asset to your team. He was wonderfu appreciated the no nonsense approach in buying from your dealership and dealing with Jack. He is obviously a great asset to your team. He was wonderful to work with and I wouldn't hesitate to buy my next vehicle with Jack . More
by Ro123
December 20, 2018
Great Service at More than fair pricing I took my 2011 Lexus to the Dealership and was treated extremely well by Zaid Joudan the Service Advisor. He listen to my concerns and had the items c I took my 2011 Lexus to the Dealership and was treated extremely well by Zaid Joudan the Service Advisor. He listen to my concerns and had the items checked while performing my oil change. The price for service was as good as the Toyota Dealership I have been taking said car to and with better results and customer care. More
by JAB
Employees Worked With
Zaid Joudah
December 17, 2018
Seamless Purchase Purchased a used 2017 Honda Pilot. Immaculate condition.Tom was easily accessible and brokered the deal very efficiently. Kevin (Delivery Specialist) Purchased a used 2017 Honda Pilot. Immaculate condition.Tom was easily accessible and brokered the deal very efficiently. Kevin (Delivery Specialist) was very knowledgeable about the features and the setup of the vehicle! More
by GH
