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Lexus of London
London, ON
4,379 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,379 reviews
March 02, 2020
A good experience Buying a new car can be an intimidating experience but not this time around. Kevin Gittens and the team made it a pleasant experience and I couldn't Buying a new car can be an intimidating experience but not this time around. Kevin Gittens and the team made it a pleasant experience and I couldn't be more thrilled with the quality and comfort of my new RX 350. I would highly rate the dealership and the vehicle. More
by Bowdens
Employees Worked With
Lauren Rossini, Kevin Gittens
March 01, 2020
Bev and David We had the pleasure of working with Kevin on our first time leasing-RX450h. He was very helpful in finding answers to our questions. We originally wer We had the pleasure of working with Kevin on our first time leasing-RX450h. He was very helpful in finding answers to our questions. We originally were not aware that lease rates and the buyout price is established by Lexus. They applied discount promotions to our deal .We did not shop the price. More
by Bev and David
Employees Worked With
Kevin Gittens
February 29, 2020
Amazing dealership with amazing staff, with some bad eggs. So far, all the staff I've dealt with at Lexus of London are absolutely amazing, as well as their service department. Unfortunately, I've recently met So far, all the staff I've dealt with at Lexus of London are absolutely amazing, as well as their service department. Unfortunately, I've recently met that one exception, in the form of Mr. Allen Zhang. Having said this, I would still highly recommend Lexus of London; just try to avoid Mr. Zhang if you can. More
by Trevor
Employees Worked With
Allen Zhang
February 29, 2020
Sue Vincent I had the extreme pleasure of working with Sue Vincent when my RC300 lease was coming to an end. Sue took the time to explore all options with me, I I had the extreme pleasure of working with Sue Vincent when my RC300 lease was coming to an end. Sue took the time to explore all options with me, I never felt pressured in any way! She was very patient through my numerous calls, emails and visits to the showroom. I would highly recommend Sue if a Lexus is in your future! More
by Liz Schmidt
Employees Worked With
Sue Vincent
February 28, 2020
Allen Zhang and Jack Ji are Very professional and helpful. Such a great experience. Will definitely come back agian in the future. I am really appreciate. helpful. Such a great experience. Will definitely come back agian in the future. I am really appreciate. More
by summerma
Employees Worked With
Allen Zhang
February 28, 2020
excellent service and customer care. allen is detailed and caring about our needs through the process. providing honest suggestions while helping us to determine the best car for us and caring about our needs through the process. providing honest suggestions while helping us to determine the best car for us More
by zlb1127
February 28, 2020
Larry is nice person and he gives me advice about what kind of car of Toyota is suit for me. The whole team did good work kind of car of Toyota is suit for me. The whole team did good work More
by anxinchao2017
February 27, 2020
I feel comfortable and the staff are friendly , they take care of my car .i like that I get to use a car to continue my daily routine . take care of my car .i like that I get to use a car to continue my daily routine . More
by mat.liounis
Employees Worked With
February 27, 2020
He is professional and good at communicating with customers, and he is enthusiastic about his job, I highly recommend him especially to Chinese so customers. customers, and he is enthusiastic about his job, I highly recommend him especially to Chinese so customers. More
by Harryjichangyang
February 26, 2020
Great experience as always I booked an appointment with Amanda for a scheduled service, and Shelby made sure that the proper maintenance was followed based upon my vehicle's mil I booked an appointment with Amanda for a scheduled service, and Shelby made sure that the proper maintenance was followed based upon my vehicle's mileage. The technician reported that I was in need of a wheel alignment, and this service was performed as well. When I dropped off the loaner vehicle and picked up my freshly washed RX350, I was thrilled with the professional level of service that is always provided by Lexus of London. More
by Angelo T
Employees Worked With
Shelby Chisholm, Amanda Minarski
