Lexus of London

Leak in Tire This dealership is always very responsive to issues that arise. If urgent they try to fit it in while you wait which is appreciated. I requested a c This dealership is always very responsive to issues that arise. If urgent they try to fit it in while you wait which is appreciated. I requested a call back to understand the issue and I received a call back from Romeo with with information that I requested. More

New purchase. Previous client We have been clients of Lexus of London for a number of years for sales and service. We have just purchased a new RX after talking to Sue Vincent and We have been clients of Lexus of London for a number of years for sales and service. We have just purchased a new RX after talking to Sue Vincent and the rest of the team. We were very pleased with the friendliness of the people and their knowledge of the vehicles. They were reliable, prompt with response to questions and a pleasure to deal with. I would highly recommend Alan the manager, Sue, and the rest of the people at London Lexus James,Sarnia More

Excellent Service I really appreciate the time Romeo takes to continue to teach me about my vehicle and to ensure every issue is resolved quickly to my satisfaction. I really appreciate the time Romeo takes to continue to teach me about my vehicle and to ensure every issue is resolved quickly to my satisfaction. More

Help with messages Very caring and helpful. I called on Saturday as was visiting from out of town and got an appointment for Monday. Was surprised to be offered a loaner Very caring and helpful. I called on Saturday as was visiting from out of town and got an appointment for Monday. Was surprised to be offered a loaner car since it was not my home dealership More

Excellent experience Jack is so helpful. And Allen Zhang is amazing he helps me choose the best car for me. I highly recommend Allen to whoever comes to Lexus. Jack is so helpful. And Allen Zhang is amazing he helps me choose the best car for me. I highly recommend Allen to whoever comes to Lexus. More

Lexus of London - great service! Traded our 2005 Lexus for a 2018. All staff (sales, service, etc.) were knowledgeable, courteous and helpful. There was a small mix up with one of t Traded our 2005 Lexus for a 2018. All staff (sales, service, etc.) were knowledgeable, courteous and helpful. There was a small mix up with one of the additional services we purchased and they resolved it immediately and to our satisfaction. Would absolutely recommend them. More

Very experienced on many car models in the industry. Most of the questions for the Lexus brand is clearly explained to me. This experience is very impressive . Some of the questions for further usage and Most of the questions for the Lexus brand is clearly explained to me. This experience is very impressive . Some of the questions for further usage and maintenance is also solved. To sum up, the overall basic equipment and the service is excellent. More

Exceptional Service Department The cars are Lexus's so I don't need to explain that. The service which is subject to variable is where this dealership shines. You expect a very hi The cars are Lexus's so I don't need to explain that. The service which is subject to variable is where this dealership shines. You expect a very high service standard via Lexus and Lexus of London have nailed it. Romeo and Henry (or Harry) were a pleasure to deal with, absolutely made me feel at home and valued. I would not change anything in the service department and felt complete value for every penny spent. The dealerships support of local charity events and organizations is exceptional and over the top generous. More

Very professional and fast service Henry in the service department was extremely helpful to have our car fixed in the shortest possible time. He placed an emergency order to procure a n Henry in the service department was extremely helpful to have our car fixed in the shortest possible time. He placed an emergency order to procure a needed part from California. Thank you. More

Helpful, patient and knowledgable I dealt with Sue Vincent in connection with a possible lease or purchase of a UX250h model car. I found her to be exceptionally helpful in explaining I dealt with Sue Vincent in connection with a possible lease or purchase of a UX250h model car. I found her to be exceptionally helpful in explaining and pricing lease or purchase options. I was an indecisive customer and made considerable email demands on her time with various requests for assistance with respect to various matters. I found her to be patient and accommodating throughout. In particular I was impressed with her undertaking to bring a vehicle out of Lexus inventory just to allow me to see its exterior and interior colours. Although in the end I decided that it was not a good time for me to be committing to the purchase or lease of this car I have no hesitation in saying that if I were to return to Lexus at another time I would have no hesitation in going to Sue Vincent More