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Lexus of London
London, ON
4,186 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,186 reviews
November 20, 2019
Snow Tire and oil changes on 3 Lexus Vehicles in one day Romeo Nissan is a star, a trusted advisor, and gets things done on a timely basis!!! Romeo is representative of a dealership that prides itself on Romeo Nissan is a star, a trusted advisor, and gets things done on a timely basis!!! Romeo is representative of a dealership that prides itself on service to keep customers coming back. More
by Woodsy
Employees Worked With
November 20, 2019
He has listened my requests very carefully, and tried his best to fit my needs. As a new buyer, I feel very comfortable and relaxed during the whole consultation and negotiation process. best to fit my needs. As a new buyer, I feel very comfortable and relaxed during the whole consultation and negotiation process. More
by Dora
Employees Worked With
Allen Zhang
November 20, 2019
Lexus of London Visited dealer looking for a used 2018 RX350 they did not have anything in my price range but showed me something similar and appraised my trade and Visited dealer looking for a used 2018 RX350 they did not have anything in my price range but showed me something similar and appraised my trade and said they would follow up in a couple weeks which the sales person did.Kevin was very knowlegable and helpful would recommend him to family and friends More
by tnickels
Employees Worked With
Kevin Gittens
November 20, 2019
Friendly, responsible, warm-hearted, detailed, discounted, nice car。 i enjoy the experience in Lexus， and dealer is great ，that is all 。recommend to visit there discounted, nice car。 i enjoy the experience in Lexus， and dealer is great ，that is all 。recommend to visit there More
by Khaosyzr
Employees Worked With
Allen Zhang
November 20, 2019
Very good salesman, he helped me a lot, helped me solve a lot of difficulties and problems！He will give you careful guidance and help. lot of difficulties and problems！He will give you careful guidance and help. More
by rongdi
Employees Worked With
November 19, 2019
Winter is on its way! Perfect time of year to purchase a set of winter tires and rims! Romeo guided me through this purchase by giving me advice on which were the best prod Perfect time of year to purchase a set of winter tires and rims! Romeo guided me through this purchase by giving me advice on which were the best products to buy for my vehicle. Had the tires and rims installed, plus had my all-season tires stored for the winter ...all by Lexus of London. Thank you, Romeo, for your assistance. You always do your very best when dealing with your clients. Andrea Baird More
by Lovemylexus2
Employees Worked With
November 19, 2019
I find the dealership friendly & helpful. I am sorry they implemented a fee structure for their loaner cars. This seem petty and below what I have come to expect from Lexus. implemented a fee structure for their loaner cars. This seem petty and below what I have come to expect from Lexus. More
by Buthie
Employees Worked With
Shelby Chisholm
November 19, 2019
Well looked after! Welcomed as soon as we entered. Services required discussed immediately along with the costs of such services. Enjoyed looking at the showroom cars a Welcomed as soon as we entered. Services required discussed immediately along with the costs of such services. Enjoyed looking at the showroom cars and drinking coffee while reading the newspapers there. Car was washed and ready in a timely manner. More
by dvtrem
Employees Worked With
November 16, 2019
he has been very helpful for me. and the most important thing is he is also a super nice guy. he helped me to buy my first vehicle and everything went through well. thing is he is also a super nice guy. he helped me to buy my first vehicle and everything went through well. More
by Yushaoqing
Employees Worked With
Allen Zhang
November 15, 2019
Allen Allan is very kind and helpful, excellent employee for Lexus of London.All Lexus clients are well served. I will definitely advise my friends to buy Allan is very kind and helpful, excellent employee for Lexus of London.All Lexus clients are well served. I will definitely advise my friends to buy cars here. More
by Monson
Employees Worked With
Allen Zhang
