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Lexus of London
London, ON
4,186 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,186 reviews
November 29, 2019
Three times the charm Picked up my new 2020 NX300 today. Loved my 2017 so getting a new one was an easy choice. I have worked with Rick Watson three times now (twice for Picked up my new 2020 NX300 today. Loved my 2017 so getting a new one was an easy choice. I have worked with Rick Watson three times now (twice for myself and once for my father). Exceptional service every time. Had the pleasure of meeting Nathan Butcher today who walked me through all the new features on my 2020 and answered all of my questions. Thank you both for another lovely experience at London Lexus. More
by Heather D.
November 28, 2019
Really good service with passion😊 I'd like to introduce him to my other friends. Help me a lot and he did everything he can to meet my needs him to my other friends. Help me a lot and he did everything he can to meet my needs More
by Teresa
Employees Worked With
November 28, 2019
Extremly patient and kind. Response super quick while ihave any questions. Offers transparent prossessing procedure and explains everything i concern clearly. Highly recommend this dealer. ihave any questions. Offers transparent prossessing procedure and explains everything i concern clearly. Highly recommend this dealer. More
by pli
Employees Worked With
Allen Zhang
November 27, 2019
Very good experience I am very satisfied with everything you have done for me. Installing snow tires and oil change. Also complementary cleaning and washing my car. Thank I am very satisfied with everything you have done for me. Installing snow tires and oil change. Also complementary cleaning and washing my car. Thank you very much. More
by Loretta.Windsor
Employees Worked With
Shelby Chisholm
November 24, 2019
Exellent Great staff and Service team. The Lexus dealership is a reflection of proper training including great customer service and well trained Sales staff. K Great staff and Service team. The Lexus dealership is a reflection of proper training including great customer service and well trained Sales staff. Keep up the good work ! Much appreciated. More
by emachuletz
Employees Worked With
November 24, 2019
Romeo is a great service rep. I have experienced excellent customer service from Romeo over the years . I brought my vehicle in to be serviced the other day and it was completed in a quick and effic excellent customer service from Romeo over the years . I brought my vehicle in to be serviced the other day and it was completed in a quick and efficient manner. I will continue to use Romeo as my service rep. More
by dp
Employees Worked With
November 23, 2019
Very good salesman, he helped me a lot, helped me solve a lot of difficulties and problems！He will give you careful guidance and help.Excellent customer service. lot of difficulties and problems！He will give you careful guidance and help.Excellent customer service. More
by mira211bella
Employees Worked With
Allen Zhang
November 23, 2019
We found our service to be excellent! We had a noise and the mechanic knew right away what it was and explained it. Our service person at the desk, Romeo was friendly, explained everything clearly and made the mechanic knew right away what it was and explained it. Our service person at the desk, Romeo was friendly, explained everything clearly and made sure our loaner car was ready for us. When we returned, he even went out in the pouring rain to help us transfer our shopping from the loaner to our own car. We always have excellent service from Lexus of London. More
by wilmamaher
Employees Worked With
November 21, 2019
Kevin is a great man, was honest with me from the start, got me Everything I wanted and even more, service was above and beyond from before the sale to even after!. I love my new IS got me Everything I wanted and even more, service was above and beyond from before the sale to even after!. I love my new IS More
by omarzebian21
Employees Worked With
Kevin Gittens
