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Lexus of London
London, ON
3,811 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,811 reviews
March 31, 2019
5 star service! Rick Watson is an excellent salesman! Very knowldegable, personable and friendly. Definitely an asset to the Lexus team. He answered all of our ques Rick Watson is an excellent salesman! Very knowldegable, personable and friendly. Definitely an asset to the Lexus team. He answered all of our questions and made our experience very enjoyable. Would highly recommend him! More
by Mel
Employees Worked With
March 31, 2019
Great help Rick Watson was wonderful! Extremely friendly and quick with responsive information! He made me feel very comfortable with what I was looking for. I w Rick Watson was wonderful! Extremely friendly and quick with responsive information! He made me feel very comfortable with what I was looking for. I would definitely go back to lexus when it’s a good time for me to purchase a car. More
by KERRI KENDALL
Employees Worked With
March 30, 2019
Fantastic as usual. excellent service, timely and complete, in and out quickly and the work was done as promised. Follow up on technical issues and questions i had were excellent service, timely and complete, in and out quickly and the work was done as promised. Follow up on technical issues and questions i had were excellent. More
by GX460 special
March 30, 2019
Great as usual!!!! I cant remember ever leaving the dealership with a bad feeling after a service appointment The people are great and the quality of work is great I cant remember ever leaving the dealership with a bad feeling after a service appointment The people are great and the quality of work is great More
by OmacBrad
Employees Worked With
Adam McCallum, Shelby Chisholm
March 29, 2019
Remove snows. Recall repair Provide a courtesy car, they text your when the car is ready for pick up, your car is returned to you cleaner than when you dropped it off, staff are Provide a courtesy car, they text your when the car is ready for pick up, your car is returned to you cleaner than when you dropped it off, staff are always always polite. Looking for a new car - they bring the car to you to test drive, after you purchase the car...they will deliver it to you. Always a positive experience. More
by Marla
March 29, 2019
Professional and Prompt I would never consider taking my Lexus anywhere else for service. Romeo has been exceptional each and every time. He goes above and beyond what is e I would never consider taking my Lexus anywhere else for service. Romeo has been exceptional each and every time. He goes above and beyond what is expected, provides honest and reliable information which is always appreciated! Thank you! More
by Macris
Employees Worked With
March 29, 2019
Always a pleasure to arrive at the dealership There are few dealerships that I've arrived to where I have felt so valued. From the purchase to the pick up and on to service. The staff at Lexus o There are few dealerships that I've arrived to where I have felt so valued. From the purchase to the pick up and on to service. The staff at Lexus of London go out of their way to always make you feel like a special VIP! Sue, Romeo, Henry all have treated me with respect and really make the effort to ensure that I am treated like a valued customer. This visit I learned about the Lexus plant tour which was a surprise and something I very well may take advantage of. I am a very proud Lexus owner and will tell anyone that will listen. Top notch dealership with caring staff, a spotless showroom and an approach to detail like no other. More
by WSC
March 28, 2019
Very satisfying. What I expected from Lexus & I was happy with it. Was able to get in right on time & it was fixed when Romeo said it would be. What I expected from Lexus & I was happy with it. Was able to get in right on time & it was fixed when Romeo said it would be. More
by Jimhogan@50
Employees Worked With
March 28, 2019
Review Brought my vehicle in to have the tires changed. Very impressed with receiving my car back with it being washed, mats cleaned and quick cleaning insi Brought my vehicle in to have the tires changed. Very impressed with receiving my car back with it being washed, mats cleaned and quick cleaning inside as well as the convenience of a loaner vehicle. I must admit I am a little disappointed with the upcoming changes to the loaner program. More
by Jo
March 26, 2019
Service review Lexus IS 300 is a nice car especially for female since it is easily to control. The stuff there helped clients to understand each function of the vehi Lexus IS 300 is a nice car especially for female since it is easily to control. The stuff there helped clients to understand each function of the vehicle they want, they are nice and patient. More
by Paris
