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Lexus of London
London, ON
4,186 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,186 reviews
December 12, 2019
Quality Quality Quality Our third new Lexus from Lexus of London and the experience never fails to impress us. The knowledgeable ,friendly sales professional (Sue Vincent), t Our third new Lexus from Lexus of London and the experience never fails to impress us. The knowledgeable ,friendly sales professional (Sue Vincent), the very capable service advisors and shop staff and everyone else at the dealership make the purchase and ownership experience most enjoyable. More
by craig
Employees Worked With
Allan Calvert, Sue Vincent, Lauren Rossini, Jordan Hallman
December 12, 2019
I always feel welcome at Lexus of London, nice clean dealership, friendly staff right from Management to Sales to Service and Concierge. I feel comfortable there. dealership, friendly staff right from Management to Sales to Service and Concierge. I feel comfortable there. More
by patrick10small
Employees Worked With
Other Employees :
Adam McCallum, Tom Hiscott, Rhonda Thompson, Lauren Rossini, Shelby Chisholm
December 11, 2019
Thank you Larry and Lauren for your help and professional advice. Very professional approach towards the clients. It was pleasure dealing with both of you! advice. Very professional approach towards the clients. It was pleasure dealing with both of you! More
by Mariya N.
December 10, 2019
Great Service with no Airs Very attentive personnel with the guest in mind first and foremost. Some improvement could be made when estimating delivery dates however in the end a Very attentive personnel with the guest in mind first and foremost. Some improvement could be made when estimating delivery dates however in the end all was excellent. The initial owner presentation in the showroom was unique and exceptional, a great idea and leaves the customer feeling very SPECIAL! Kudos to all for a great atmosphere. More
by Ross
December 08, 2019
Very friendly atmosphere, nice people are working in the dealership . Especially Larry Laing helps me to find right suv to buy . He is the best !!! dealership . Especially Larry Laing helps me to find right suv to buy . He is the best !!! More
by Fuatabdurahman
Employees Worked With
December 07, 2019
service Pleasant experience. Prompt, courteous and thorough. My first time in for service and I would recommend this dealership. They are busy and it is best Pleasant experience. Prompt, courteous and thorough. My first time in for service and I would recommend this dealership. They are busy and it is best to book regular appointments well in advance. More
by Jim
Employees Worked With
December 07, 2019
I am so appreciate that Larry and Rita gave me the good services today. They help me to fix my problems. Thank you so much. services today. They help me to fix my problems. Thank you so much. More
by Janetlin185
Employees Worked With
December 06, 2019
I got my snow tires on I thank Romeo for his service as always--The snow in London came early and the dealership had a hard time fitting everyone in.Thanks so much I thank Romeo for his service as always--The snow in London came early and the dealership had a hard time fitting everyone in.Thanks so much More
by rlalter
Employees Worked With
December 06, 2019
Pickup of my 2020 Lexus NX300 The care and service that I received at this dealership was amazing. I was greeted with a warm smile and handshake as I walked in. Lauren quickly lo The care and service that I received at this dealership was amazing. I was greeted with a warm smile and handshake as I walked in. Lauren quickly looked after the paperwork and only took a few minutes. The service team was great in installing my winter tires. Nathan walked me through the new features and ensured that I was ready to go before I left the dealership. Overall I had a great experience! This is my second Lexus purchased from this dealership and the overall experience was a good one! I would definitely recommend Lexus of London to all my family and friends! More
by susiedewolf
December 06, 2019
Great place, very professional and responsive I'm very glad to meet Jack and Larry to deal with my car leasing, they are very kind and easy to deal with, the whole leasing process was very smooth I'm very glad to meet Jack and Larry to deal with my car leasing, they are very kind and easy to deal with, the whole leasing process was very smooth and no pressures on purchasing extra things unlike other dealership, I had an awful experience with BMW London before, but Lexus London is on totally the opposite of the game. More
by ZheyuanZhang
