Lexus of London

Great Attention As always, the service at Lexus of London is beyond expectation. It's always a pleasure. The staff are always welcoming and the attention to detail As always, the service at Lexus of London is beyond expectation. It's always a pleasure. The staff are always welcoming and the attention to detail is simply amazing. I love that you have a loaner when you say that you have a loaner! Keep up the amazing work! More

Friendly and no charge for extras Always friendly. The service rep noticed that battery in my key fob was getting low. She asked if she could replace it, I said yes. There was no charg Always friendly. The service rep noticed that battery in my key fob was getting low. She asked if she could replace it, I said yes. There was no charge. The wheel well cowering had separated, a few clips had broken. They fixed it, no charge. On another service call i asked if they could retrieve a credit card that slipped under the coffee holder. No problem, retrieved and no charge. My wife and I have had other instances where we expected a charge only to be pleasantly surprised ... no charge. At London Lexus they don’t nickel and dime you. They are really want to make sure you are happy. More

Great service at a fair price I am driving my third 450h. Even though I do not drive enough km annually to jusrify the cost of a Lexus hybrid, I keep returning due to the positive I am driving my third 450h. Even though I do not drive enough km annually to jusrify the cost of a Lexus hybrid, I keep returning due to the positive attitude and friendly service I receive from Allan, Adam and Romeo. Perhaps they should each receive a sales commission. SnA More

Delivering Satisfaction Reached out to the dealership looking to upgrade my Lexus. They were able to deliver the car I wanted within one week at a fair price. Reached out to the dealership looking to upgrade my Lexus. They were able to deliver the car I wanted within one week at a fair price. More

Excellent service! Highly recommended Just back from getting service at Lexus of London and the service continues to be 5 star no matter how busy they are. Was in for winter tire and rim c Just back from getting service at Lexus of London and the service continues to be 5 star no matter how busy they are. Was in for winter tire and rim changeover to summers and fall out paint clean up. The 2017 RC now looks like new again. Thanks for your ongoing commitment to the exceptional customer experience! More

Great service! Both Karen and Romeo oversaw the most recent service of our Lexus ES. Great service as usual: professional, timely, personable and efficient. Th Both Karen and Romeo oversaw the most recent service of our Lexus ES. Great service as usual: professional, timely, personable and efficient. Thank you! Barry Parker More

Lexus 300 NX I took delivery on April 2 of my new Lexus 300 NX. The entire experience was excellent.I was treated vey professionally and in a very friendly manner I took delivery on April 2 of my new Lexus 300 NX. The entire experience was excellent.I was treated vey professionally and in a very friendly manner Special thanks to Sylvia Donovan,Lauren Rossini and Kevin Gittens John More

friendly people Very friendly staff , professional experience, excellent reception, caring staff and reasonable bill. I been waiting at the reception and the young la Very friendly staff , professional experience, excellent reception, caring staff and reasonable bill. I been waiting at the reception and the young lady in charge of my service has come and apologized for the little delay due to the car’s computer checking. I will definitely come again. More

Quick, Easy and Friendly Rick was very helpful in the process, explaining the features and benefits of the vehicle. He took time to ensure I was getting what I was looking for Rick was very helpful in the process, explaining the features and benefits of the vehicle. He took time to ensure I was getting what I was looking for and never pressured me in the purchase. He is extremely friendly, very knowledgeable and the person you should see when looking to buy your next vehicle. More

Car detailing Amazing service. I had my car detailed and it was done beautifully. The person that detailed my car gets my utmost praise. Best detailing ever done t Amazing service. I had my car detailed and it was done beautifully. The person that detailed my car gets my utmost praise. Best detailing ever done to my vehicles. Alan Calvert was amazing as well. I was unable to get my car to the dealership so he came , picked up my car and brought it back to me after a long days work. I really appreciate his customer service. The best!! More