Lexus of London

The team at Lexus of London. Great experience every time I visit the dealership. Having worked in the sales and customer service industry for over 30 years, I can truly admire the Great experience every time I visit the dealership. Having worked in the sales and customer service industry for over 30 years, I can truly admire their customer focused approach. They welcome you by name, they are proactive communicators ensuring there are no surprises. These best practices are why I will continue to return for all my vehicle needs! More

Nice Experience Nice experiencce in lexus of london. Allen Zhang is a very nice and helpful dealer that he showed his patient during the whole event. Thank you. Nice experiencce in lexus of london. Allen Zhang is a very nice and helpful dealer that he showed his patient during the whole event. Thank you. More

very sophisticated dealer Jack and Allen are very informative dealers. They help me and my girlfriend gain the 2020 Toyota Collora. We are so happy for having the first car whi Jack and Allen are very informative dealers. They help me and my girlfriend gain the 2020 Toyota Collora. We are so happy for having the first car which from these reliable dealers and they also offer us the decent contract and have great patient to answer our questions. Anyway, They are helpful and sophisticated. More

Overall service I have been dealing here for the past 10 or more years and have always had a good service experience. Friendly, helpful staff who explain in detail wh I have been dealing here for the past 10 or more years and have always had a good service experience. Friendly, helpful staff who explain in detail what and why certain items should be replaced or service completed. Service & Sales Staff are always courteous and call me by name. More

wasn't happy with the new tire deal We were told that the service centre would match the price of new tires and installation from another dealer's quote if we brought the quote in, but t We were told that the service centre would match the price of new tires and installation from another dealer's quote if we brought the quote in, but this didn't happen. When they put the tires on we were told that you only match the tire price and not the labour. That is not what we were told when we asked the total price of new tires plus installation prior to ordering tires from you. Therefore we had to pay the difference between the quote and your price. We believe that if one is told that a quoted price would be matched, then it should be. If your labour prices are different, then you shouldn't say that you will match the quoted price if you are not going to do so. We have always taken the car to your dealership for service, but this may change our minds as to where we get the car serviced going forward. Karen was diplomatic about this, and we don't see this as her fault as she can only give as directed, but we feel that this is totally wrong on your part. As a result, your service will not be rated as well as it might be. More

Purchase and Pickup of New Vehicle During the purchase and pickup/training, was treated with respect by all. Sales and technician were very knowledgeable as well as the financial manage During the purchase and pickup/training, was treated with respect by all. Sales and technician were very knowledgeable as well as the financial manager. Also thanked for purchasing my vehicle by others in the dealership. More

Continuing Excellence Whether its a simple oil change or something more in depth, the service at Lexus of London is always outstanding! Its very clear that they take the cu Whether its a simple oil change or something more in depth, the service at Lexus of London is always outstanding! Its very clear that they take the customer service experience very seriously! More

Seevice Had a service concern, was looked after quickly and professionally by the service manager. Answered my questions quickly and offered solutions. Nice Had a service concern, was looked after quickly and professionally by the service manager. Answered my questions quickly and offered solutions. Nice to experience a caring Dealership More

Fabulous!!! Always a pleasure!! Loaner car was available and ready to go. Service was wonderful. Karen is always so friendly and explains all the service clearly. Always a pleasure!! Loaner car was available and ready to go. Service was wonderful. Karen is always so friendly and explains all the service clearly. More

Fabulous experience! Leasing this vehicle was an extremely wonderful and enjoyable experience in every way! The dealership is conveniently located, clean and bright with m Leasing this vehicle was an extremely wonderful and enjoyable experience in every way! The dealership is conveniently located, clean and bright with many able and willing personell that are ready to help at any moment. Sales associates were knowledgeable and very friendly. Very respectful attention to detail was seen at all times and all questions were answered thoroughly. My husband and I enjoyed it all! We'll be back! More