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Lexus of London
London, ON
3,811 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,811 reviews
May 08, 2019
New to London Had just moved to London, went to Lexus of London for service on my current Lexus. Mentioned that I might be interested in getting a different smaller Had just moved to London, went to Lexus of London for service on my current Lexus. Mentioned that I might be interested in getting a different smaller SUV. Met Rick Watson, and he assessed my current vehicle, and gave me some ideas on smaller vehicles and leasing options. While I was in Florida this winter, I continued to keep in touch with Rick about possibilities. When I heard about UX model thought it might be a good vehicle. I never felt pressure to make a decision in any way, just gentle, and knowledgeable guidance. I got back April 22, and within about 10 days I had my beautiful new UX 250Hybrid SUV. The way I was treated overall was amazing. Thanks!! More
by New to London, 2019
Employees Worked With
Other Employees :
Kevin Gittens, love,love, Kevin, he explained all the car features. He even came to my house to set up my garage door opener. He never made me feel any question was silly., Kylie Ellis
May 07, 2019
Nice price good service Sales are very patient, taking into account our economic situation and giving the right price. The feeling of driving the car was very good. On the sp Sales are very patient, taking into account our economic situation and giving the right price. The feeling of driving the car was very good. On the spot, we decided on the car we valued. More
by lllllllllll
Employees Worked With
May 07, 2019
Patient and good price Pick us up at home to the car store and help us pick out the car we like and give us a nice price. very friendly!!! Pick us up at home to the car store and help us pick out the car we like and give us a nice price. very friendly!!! More
by Oliver
Employees Worked With
May 05, 2019
Awesome service orientation Everyone in the dealership is service-oriented, and this obviously comes from senior management and the values of the organization as a whole. We wer Everyone in the dealership is service-oriented, and this obviously comes from senior management and the values of the organization as a whole. We were able to negotiate a good deal for our trade and get a fair price for our new vehicle. Dealing with the finance people was pleasant and the delivery specialist was first rate. We already owned a Lexus so we knew the quality of the dealership. More
by Lexus couple
Employees Worked With
Other Employees :
Kevin Gittens, Kylie Ellis
May 04, 2019
very good . I will come again next time. Gao can speak both English and mandarin that is very helpful for me. thank you so much. . I will come again next time. Gao can speak both English and mandarin that is very helpful for me. thank you so much. More
by sunnning
Employees Worked With
Henry Gao
May 02, 2019
Legendary experience I really enjoy the last experience with Larry! I won’t say the service he providing is excellent, because, it’s legendary service! He listens so caref I really enjoy the last experience with Larry! I won’t say the service he providing is excellent, because, it’s legendary service! He listens so carefully to the customer, presents the function of the vehicle and even beyond the customer’s need! Really appreciated his help! More
by Evachu
Employees Worked With
May 02, 2019
Excellent service Always provide useful information for my service, lend me a car to drive during the service, no complaints whatsoever , I always go to Henry for my s Always provide useful information for my service, lend me a car to drive during the service, no complaints whatsoever , I always go to Henry for my service. He is good attitude with all customers not just me . More
by 526894656
Employees Worked With
Henry Gao
May 01, 2019
Tom made the whole experience so fun and exciting everyone at the dealership was great, but Tom went above and beyond to make this experience special and fun. absolutely incredible customer service. W everyone at the dealership was great, but Tom went above and beyond to make this experience special and fun. absolutely incredible customer service. When my Lexus was ready for pickup, Kevin took the time to show me all the features and seemed genuinely excited to do so. Overall a great buying experience. Lauren was great as well and really quick getting everything set up for us to make sure I could pick it up as quickly as possible. More
by Laura1234
May 01, 2019
Wonderful experience with Henry service Last week I went to Lexus to maintain and clean my IS 300. Henry provided me with services. I am very grateful to Henry for his patience in solving m Last week I went to Lexus to maintain and clean my IS 300. Henry provided me with services. I am very grateful to Henry for his patience in solving my problems. He is always quick to help me solve them. He explained every detail to me and he would recommend the best price for me. More
by JohnyLz
Employees Worked With
Henry Gao
May 01, 2019
Excellent and supportive service My wife and I came in last week to do snow tire change for our NX. We called in booking the appointment last minute, we were worried if we can get it My wife and I came in last week to do snow tire change for our NX. We called in booking the appointment last minute, we were worried if we can get it done on time, Henry Gao and Jack Ji helped us out, it was such a great experience! More
by 917393529
