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Lexus of London
London, ON
3,811 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,811 reviews
May 31, 2019
Excellent service It’s been my fourth time to be here to do my maintenance for my Lexus RX350, Henry is always being so energetic and helpful. It’s been my fourth time to be here to do my maintenance for my Lexus RX350, Henry is always being so energetic and helpful. More
by Barry
Employees Worked With
Henry Gao
May 31, 2019
Exllent service Always go to Henry to do my service, always positive attitude , good recommendations with how to take care my car from oil change to inspection Always go to Henry to do my service, always positive attitude , good recommendations with how to take care my car from oil change to inspection More
by 526894656
Employees Worked With
Henry Gao
May 31, 2019
Very good experience Very efficient service and fair price. The employees are always patient and in good mood. Besides,the food, snacks, coffee and chocolate are always fr Very efficient service and fair price. The employees are always patient and in good mood. Besides,the food, snacks, coffee and chocolate are always free there to enjoy. Really good experience there. More
by Ji
May 31, 2019
perfect customer service all the time i bought my car wih the greatest help by Jack and had all my lexus car service done by Henry along these three years. I feel 100% trust and help from i bought my car wih the greatest help by Jack and had all my lexus car service done by Henry along these three years. I feel 100% trust and help from Henry and always reach to him whenever i need help. i recommand and refered all my friends to Lexus London for their interest. The customer service is the Top 1 in London area. I highly recommand Henry and Jack if any of you need help for buying a new car or need your service done! More
by wzy619
May 31, 2019
Car Maintenance The service called Henry GAO is the best service that I ever met. He is very friendly and he is very patient to the customers. He also very responsibl The service called Henry GAO is the best service that I ever met. He is very friendly and he is very patient to the customers. He also very responsible for the service. More
by RitaT
Employees Worked With
Henry Gao
May 31, 2019
Great service Excellent services. Good experience to lease a brand new vehicle. Also, being patient while waiting for picking up the vehicle 🚗 .Great test drive p Excellent services. Good experience to lease a brand new vehicle. Also, being patient while waiting for picking up the vehicle 🚗 .Great test drive provided. Thank you More
by Alien
May 31, 2019
Car shopping made easy In searching for a a second family car, we just want to take the time to thank Rick Watson for all his help. We wanted something functional, & comfort In searching for a a second family car, we just want to take the time to thank Rick Watson for all his help. We wanted something functional, & comfortable & found exactly what we needed! Thanks Lexus More
by Ken
Employees Worked With
May 30, 2019
Good communication! The dealer is really helpful for the car service, He has patience,he really cares about what customs need. He gave me a lot of good advice! The dealer is really helpful for the car service, He has patience,he really cares about what customs need. He gave me a lot of good advice! More
by yuzhe123
Employees Worked With
Henry Gao
May 30, 2019
Excellent Service Last week I found that I need to change my AC filter. I contacted Henry to book an appointment for me. He responded fast as always and booked the appo Last week I found that I need to change my AC filter. I contacted Henry to book an appointment for me. He responded fast as always and booked the appointment for me on the same day. I am really happy with the service, it was fast and efficient. Henry was very professional and gave me some advice on how to take care of my car. More
by CiCi Ma
Employees Worked With
Henry Gao
May 30, 2019
Another pleasant experience ! My second purchase with Lexus of London ( Rick Watson). As a resident of York Region( GTA) , communication was on the phone/email - prompt, professio My second purchase with Lexus of London ( Rick Watson). As a resident of York Region( GTA) , communication was on the phone/email - prompt, professional, pleasant and no-nonsense.....and more importantly, they can't be beat on pricing ! If looking for a Lexus - It is worth the drive to London - should be their logo !! :) More
by Realtor Rick
Employees Worked With
