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Lexus of London
London, ON
4,186 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,186 reviews
July 29, 2020
Initially I have a lot of questions about buying/lease a car. Larry in the sales department help through the process and gives me lots of useful advise. He is super nine and patient, he answers all my quest car. Larry in the sales department help through the process and gives me lots of useful advise. He is super nine and patient, he answers all my questions and explained the advantages and disadvantages for different type for each buying option. I strongly recommend people who wants to find a patient and knowledgeable sales to contact Larry. More
by Anthony
Employees Worked With
July 29, 2020
TOP NOTCH All The Way. Absolutely love the car and can't say enough about the fabulous treatment. I found my car on the Lexus of London website and contacted them to arrange Absolutely love the car and can't say enough about the fabulous treatment. I found my car on the Lexus of London website and contacted them to arrange a test drive. Sue contacted me the next day to follow up, the car was off site for detailing and as soon as it returned I was off for the test drive. Sue stayed after hours to make the deal happen. Can't say enough about the attention to detail Sue, Lauren, and the rest staff put into this sale to make it seamless. Thanks again so much Sue, Lauren, Stephanie, Chris and rest of the staff at Lexus of London. More
by Daniel D. Dakin
Employees Worked With
Other Employees :
Adam McCallum, Sue Vincent, Lauren Rossini, CARMEN Jones
July 28, 2020
Purchased my new vehicle with the great help from Rick Watson! Very knowledgeable & helpful. Highly recommend him if you're in the market to purchase a Lexus Watson! Very knowledgeable & helpful. Highly recommend him if you're in the market to purchase a Lexus More
by SandyZ
July 28, 2020
Just bought a new Lexus NX Absolutely great service. Professionalism displayed by all I dealt with ie sales, finance, service etc. Dealership very well presented and in spotles Absolutely great service. Professionalism displayed by all I dealt with ie sales, finance, service etc. Dealership very well presented and in spotless condition. Would definitely recommend to friends. More
by dmwgrant
Employees Worked With
Sue Vincent, Lauren Rossini, Thomas Geeves, CARMEN Jones
July 28, 2020
Love it Very smooth ride, classic design and the safety features are excellent. Wonderful selection of interior and exterior.colors. I have received many co Very smooth ride, classic design and the safety features are excellent. Wonderful selection of interior and exterior.colors. I have received many compliments from neighbours and friends - especially with the 20 inch wheel. More
by MFoley
Employees Worked With
Sue Vincent
July 28, 2020
Great sales representative. Larry was very helpful in many ways, and he was patient and informative for test drives. Larry always picked me up from home whenever I needed to go to the 4s store. many ways, and he was patient and informative for test drives. Larry always picked me up from home whenever I needed to go to the 4s store. More
by Joyce
Employees Worked With
July 27, 2020
My experience with Kevin was a wonderful one. All my wants and needs were considered and fulfilled with much care. All of my questions and concerns were quickly responded to during the process of gettin wants and needs were considered and fulfilled with much care. All of my questions and concerns were quickly responded to during the process of getting my vehicle. Kevin was very kind and professional to work with. Dealing with the financing with Lauren was also very pleasant and easy. Stephanie was my final contact the day I got my vehicle and she assured me any questions and concerns that I have going forward could be dealt with through her or Kevin or Lauren. Over all I had an amazing experience dealing with the Lexus of London dealership. More
by Vera J
July 27, 2020
Professional, knowledgeable and most important friendly - they really make you feel welcomed and important. Kevin was great. Hope to have a long relationship with Lexus. they really make you feel welcomed and important. Kevin was great. Hope to have a long relationship with Lexus. More
by tgph
Employees Worked With
Kevin Gittens, Thomas Geeves
July 20, 2020
Rick was extremely helpful from the beginning of my first visit straight through to the purchase of my car. When I was held up by work he was willing to stay after the dealership closed to meet with me and w visit straight through to the purchase of my car. When I was held up by work he was willing to stay after the dealership closed to meet with me and was also willing to negotiate prices while still fostering a very relaxed environment. Buying a car can be stressful but Rick made sure to make the process as easy as possible and for that I will always be thankful! More
by mateomansilla9
Employees Worked With
July 13, 2020
Great People Biggest problem I have with them (and I expect this may be a standard ) is there reluctance to try repair any part, even if lubrication would fix it . Biggest problem I have with them (and I expect this may be a standard ) is there reluctance to try repair any part, even if lubrication would fix it .The price of parts is exorbitant . More
by krodparkr
Employees Worked With
