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Lexus of London
London, ON
4,301 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,301 reviews
November 04, 2020
Very disapointed . Expected my service to take 'about an hour' I arrived early, as I know scheduling can be a problem. When I got the vehicle back all my dfriving position adjustments had disapeared, even t hour' I arrived early, as I know scheduling can be a problem. When I got the vehicle back all my dfriving position adjustments had disapeared, even the side mirrors. This is not what I recall from previous visits. More
by pharris
Employees Worked With
Karen Campbell
November 04, 2020
Larry is a nice person and very helpful in introducing the features of the new vehicles. The manager well explained the details of the charges. the features of the new vehicles. The manager well explained the details of the charges. More
by Xiaobing Cai
November 04, 2020
Service was completed on time as promised. Appreciate the complementary vehicle wash. Don’t know the name of personnel involved. Loaner vehicle was also appreciated. complementary vehicle wash. Don’t know the name of personnel involved. Loaner vehicle was also appreciated. More
by Stonekold40
Employees Worked With
Lauren Rossini
November 03, 2020
I am 90 years old and only able to walk with the help of 2 walking sticks. I was helped to my chair so I wouldn't slip on the polished showroom floor and also helped to my car so I wouldn't slip on the f 2 walking sticks. I was helped to my chair so I wouldn't slip on the polished showroom floor and also helped to my car so I wouldn't slip on the frozen parking lot. This is exceptional service. More
by Bob
Employees Worked With
Karen Campbell
November 02, 2020
Always excellent service. Will continue. Treated with absolute curtesy. I wish I needed one of your new cars. Alex Vardanis 143 Wychwood Place, London,Ontario. 519 471 7811. absolute curtesy. I wish I needed one of your new cars. Alex Vardanis 143 Wychwood Place, London,Ontario. 519 471 7811. More
by Flyfisher
November 02, 2020
My Lexus made it in time before weather change for snow tyres to be fitted on Thursday. Snow fell Saturday. As always the attention given to me and my car was exemplary. tyres to be fitted on Thursday. Snow fell Saturday. As always the attention given to me and my car was exemplary. More
by rita.cousins
Employees Worked With
CARMEN Jones
November 02, 2020
The only reason why i bought from Lexus of London was Nathan. Nathan is friendly and approachable. Very knowledgeable and great attention to detail. Nathan is a great asset to this dealership. Nathan. Nathan is friendly and approachable. Very knowledgeable and great attention to detail. Nathan is a great asset to this dealership. More
by james
Employees Worked With
Nathan Butcher
November 01, 2020
Very impressed with the service here! Everything from the test drive to picking up our new vehicle! Nathan was a very personable, professional young man ! My husband sold cars for 30 years and if he was impr test drive to picking up our new vehicle! Nathan was a very personable, professional young man ! My husband sold cars for 30 years and if he was impressed that’s a good day! 5 star rating from us on Nathan and the dealership! More
by Garykozuch
Employees Worked With
Nathan Butcher
November 01, 2020
What a great experience! Sue was knowledgeable, courteous, and professional. Enjoyed dealing with her! Was very impressed when we picked up the vehicle with the great job in detailing, as it was a courteous, and professional. Enjoyed dealing with her! Was very impressed when we picked up the vehicle with the great job in detailing, as it was a previously used car. More
by Ken M
Employees Worked With
Sue Vincent
October 31, 2020
I was introduced to Nathan Butcher as a sales person for Lexus. As a senior I appreciated Nathan’s knowledge and easy going spirit as he explained all the bells and whistles of the Lexus 2021 ES250 AWD. Hav Lexus. As a senior I appreciated Nathan’s knowledge and easy going spirit as he explained all the bells and whistles of the Lexus 2021 ES250 AWD. Having purchased 2 new Corolla’s I was looking for a step up. He sold me on the the Lexus and I am waiting for my new car. He is very good at what he does. 😃 More
by lindabear2
Employees Worked With
Nathan Butcher
