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Lexus of London
London, ON
4,300 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,301 reviews
November 10, 2020
Very impressed with the service at Lexus of London. Karen Campbell is customer focused and extremely helpful and pleasant. All of the staff are professional and abide by the COVID-19 protocol. I would highly Campbell is customer focused and extremely helpful and pleasant. All of the staff are professional and abide by the COVID-19 protocol. I would highly recommend! More
by Nancy Webster
Employees Worked With
Karen Campbell
November 10, 2020
This the classiest car dealer I have ever dealt with. Everything about it is class, from the premises through the people to the facilities. It is very businesslike; people are professional and knowledgea Everything about it is class, from the premises through the people to the facilities. It is very businesslike; people are professional and knowledgeable, yet very pleasant. More
by Rburt
Employees Worked With
Sue Vincent, CARMEN Jones
November 08, 2020
The dealership is a clean, professional, knowledgeable and inviting en inviroment. The employees work as a team to give customers a respectful and dignified service. From first meeting to delivery of the and inviting en inviroment. The employees work as a team to give customers a respectful and dignified service. From first meeting to delivery of the vehicle, it is a class act that leaves the customer informed and comfortable with the purchase. They also impress upon the customer that they will be there for any questions or service that will be required in the future. More
by Paxton
Employees Worked With
Kevin Gittens
November 08, 2020
Service was timely and met all expectations.Kept updated on progress and service completed as requested.All staff were professional and friendly.Waiting area was comfortable on progress and service completed as requested.All staff were professional and friendly.Waiting area was comfortable More
by Tony.dagnone
November 06, 2020
Overall it was good.I was even more grateful for Overall it was good. I was even more grateful for finishing it on time. Thanks. I am going to visit again next service schedule time. Overall it was good. I was even more grateful for finishing it on time. Thanks. I am going to visit again next service schedule time. More
by choi5809
November 05, 2020
Always reliable and courteous when dealing with Lexus of London. Karen was typical of my dealings over the past 17 years. I still own two Lexus vehicles, in large part because of confidence in the dealers London. Karen was typical of my dealings over the past 17 years. I still own two Lexus vehicles, in large part because of confidence in the dealership. More
by Lexus couple
Employees Worked With
Karen Campbell
November 05, 2020
Dale greeted me on time and completed all the necessary “paperwork” explaining what needed to be done. He later called me at home to inform me that my car was ready for pickup. I was able to have a loner c “paperwork” explaining what needed to be done. He later called me at home to inform me that my car was ready for pickup. I was able to have a loner car for the morning. Karen served me immediately when I returned and assisted me in meeting Sue Vincent. All very efficient with no inconvenience to me. The car was was appreciated. Thank you. More
by martynjudson1
Employees Worked With
Dale Craig, Karen Campbell
November 04, 2020
Really appreciate Larry’s help! He was so patient with every single request we made and tried his best to meet our needs! We had a wonderful experience in purchasing the latest 2021 NX300 and have been lo every single request we made and tried his best to meet our needs! We had a wonderful experience in purchasing the latest 2021 NX300 and have been loving it so far!l More
by Hao
Employees Worked With
November 04, 2020
The best dealership in town!!! I really appreciate the detail care from Jack, Larry and Allen. Under Chris’ leadership, Lexus dealership not only outstanding vehicle, but excellent service. detail care from Jack, Larry and Allen. Under Chris’ leadership, Lexus dealership not only outstanding vehicle, but excellent service. More
by yangj1335
November 04, 2020
Thank you for everything. We had a great experience with your team. Rick was very helpful throughout the process. The pricing was very competitive and the team was very professional. your team. Rick was very helpful throughout the process. The pricing was very competitive and the team was very professional. More
by zahara
Employees Worked With
