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Lexus of London
London, ON
3,812 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,812 reviews
October 05, 2019
Just recently purchased a Toyota Sierra with the help of both Larry and Jack who were both very helpful in making my decision and the process as smooth as possible. both Larry and Jack who were both very helpful in making my decision and the process as smooth as possible. More
by Andy
October 04, 2019
Top Notch from Sales to Service Sue knows her business! Proactive and pressure free. Clear communication both in person and in email. Very friendly and knowledgeable. Positive ex Sue knows her business! Proactive and pressure free. Clear communication both in person and in email. Very friendly and knowledgeable. Positive experience from start to finish. Nathan was polite, professional and I didn’t feel rushed as he went over all the details of my RX350 on delivery date. More
by Judy Martin
October 03, 2019
Great tour for my wife and I Very friendly service by Kevin. Unfortunately the numbers didn't work for us but we did like the Lexus vehicle. We did purchase a different model ve Very friendly service by Kevin. Unfortunately the numbers didn't work for us but we did like the Lexus vehicle. We did purchase a different model vehicle at another dealership More
by hydros11
October 03, 2019
My husband and I purchased a vehicle from Lexus of London. Tom Hiscott was excellent. He was very friendly and professional. He helped make the whole purchasing experience a pleasure and took his tim London. Tom Hiscott was excellent. He was very friendly and professional. He helped make the whole purchasing experience a pleasure and took his time with us going over all the functions of our new car. I would highly recommend Tom if you are looking for a new car. More
by Mary and Paul
Employees Worked With
Tom Hiscott
October 02, 2019
Superlatively attentive If you want to feel that YOU MATTER & that you alone are important, then Lexus of London is a MUST business to visit. Their standards of performance a If you want to feel that YOU MATTER & that you alone are important, then Lexus of London is a MUST business to visit. Their standards of performance are indeed superlative. More
by Gord
October 01, 2019
First purchase experience in Lexus and it was absolutely an amazing one. Our dealer Allen has offered the best service with great suggestions since we were having our first car. an amazing one. Our dealer Allen has offered the best service with great suggestions since we were having our first car. More
by Violet
Employees Worked With
October 01, 2019
Very knowledgeable and helpful, it was first meeting, very personable and not too forward or aggressive.... very caring , asked relevant questions and responded to follow up emails very promptly and prof very personable and not too forward or aggressive.... very caring , asked relevant questions and responded to follow up emails very promptly and professionally More
by New car
Employees Worked With
October 01, 2019
Never disappoints! We are in the process of purchasing an additional vehicle. There was no question about where we would shop. We have enjoyed the quality of service t We are in the process of purchasing an additional vehicle. There was no question about where we would shop. We have enjoyed the quality of service that we have received with our present vehicle as well as with our current search. More
by H-C
September 30, 2019
Great experience First time Lexus owner and very impressed with their team from start to finish. Awesome job by the Lexus team !!! I would be happy to recommend th First time Lexus owner and very impressed with their team from start to finish. Awesome job by the Lexus team !!! I would be happy to recommend them to anyone who is looking at a new Lexus !! More
by Sean Croke
Employees Worked With
Other Employees :
Nathan Butcher
September 30, 2019
During my initial visit and until I bought the car, Sue and the rest of the dealership staffs have provided with an excellent customer services! and the rest of the dealership staffs have provided with an excellent customer services! More
by Joseph
