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Lexus of London
London, ON
3,812 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,812 reviews
November 04, 2019
Organized auto trade and new car pick up Friendly and well informed employees in a pleasant setting. The trade and purchase was completed with no issues. I received a detailed seminar on my n Friendly and well informed employees in a pleasant setting. The trade and purchase was completed with no issues. I received a detailed seminar on my new car including set up of technology. I received clear instructions on how to pursue any subsequent issues. A first rate dealership, who has given this level of service consistently. More
by Grampie
Employees Worked With
Other Employees :
Nathan Butcher, Allan Calvert, Adam McCallum
November 01, 2019
Purchase of 2019 RX 350 Purchased a 2019 RX350 at Lexus of London, great dealership and the sales team was exceptional. Would recommend that anyone looking for a luxury SUV t Purchased a 2019 RX350 at Lexus of London, great dealership and the sales team was exceptional. Would recommend that anyone looking for a luxury SUV to check these guys / gals out. One of the most comforting aspects of owning a vehicle is customer support and service, Lexus of London have these aspects nailed down. Great job. More
by JohnnyG
November 01, 2019
Im so thankful that I never have to worry about taking my vehicle in for service. Stopped in for a last minute tire repair and everyone is always helpful. vehicle in for service. Stopped in for a last minute tire repair and everyone is always helpful. More
by Katiegirl
November 01, 2019
This is our first Lexus and Sue was very accommodating. Very knowledgeable and friendly. The service from the dealership was great. Overall a pleasant experience. Very knowledgeable and friendly. The service from the dealership was great. Overall a pleasant experience. More
by Apple
Employees Worked With
November 01, 2019
Always amazing service from Lexus of London. I wouldn’t take my IS350 anywhere else for service. My car is fairly tricked out and I don’t hesitate to hands my keys over to Service advisor Romeo. Staff is a take my IS350 anywhere else for service. My car is fairly tricked out and I don’t hesitate to hands my keys over to Service advisor Romeo. Staff is always courteous and helpful in the Lexus lounge as well. More
by Sean
October 31, 2019
We leased our first Lexus in 2017 and we were hooked right away. The service at the dealership has been excellent! My husband and I are very grateful to have found an amazing Sales Representative with R right away. The service at the dealership has been excellent! My husband and I are very grateful to have found an amazing Sales Representative with Rick Watson. He was incredibly patient and helpful over the last two years. I would constantly email asking about upgrading to the larger SUV in regards to pricing, lease details, etc. Rick was always prompt with his responses and not once did we feel like we were a nuisance, but rather a valued customer! We finally decided on the 2020 RX 350 Luxury package and couldn't' be happier! It is an absolutely beautiful vehicle. Thank you to Rick for all of your help. We will gladly refer Rick's name to anyone who asks. More
by Laura Burberry
Employees Worked With
Other Employees :
Jordan Hallman
October 31, 2019
Wow! A word that simply states how impressed we were with the level of professionalism and care that Rick brought to our car buying experience. I’ve been a Toyota 4Runner owner for 15 years. Now we are a Lex the level of professionalism and care that Rick brought to our car buying experience. I’ve been a Toyota 4Runner owner for 15 years. Now we are a Lexus RX350 owners and couldn’t be happier. Next time we buy a vehicle it’s going to be the GX series and with any luck we can have Rick help us. Lexus IS lucky to have such a caring and thoughtful employee. More
by Thom Burberry
October 31, 2019
EXCELLENT EXPERIENCE I just picked up my 2020 Lexus. I have been dealing with Tom Hiscott for several years. He is always courteous, and extremely helpful. He always I just picked up my 2020 Lexus. I have been dealing with Tom Hiscott for several years. He is always courteous, and extremely helpful. He always answers my emails immediately. I couldn't ask for a better salesman. More
by Jacquie
Employees Worked With
Tom Hiscott
October 31, 2019
Tom is a female friendly sales professional. He treats me with respect, as an equal and doesn’t make me feel stupid. In fact, he is so solution focused, he listens and always puts me in the right car. Y me with respect, as an equal and doesn’t make me feel stupid. In fact, he is so solution focused, he listens and always puts me in the right car. Yesterday I picked up my 2020 RX, the 5th one in a row! He finally convinced me to change the colour! More
by FiveTimeLexusOwner
Employees Worked With
Tom Hiscott
October 29, 2019
Purchased a 2016 is350 from Rick Watson at Lexus of London. He was awesome to deal with. Inquired about the car. He was quick to reply and even confirmed the car was still available off hours and on a London. He was awesome to deal with. Inquired about the car. He was quick to reply and even confirmed the car was still available off hours and on a long weekend. Straight forward and easy to talk to. Thanks again! More
by Martin.n
