Lexus of London

Usually great, but problems this time. The process is normally seamless and efficient, but this time parts were not there in time for the appointment and, over a week later, still have not The process is normally seamless and efficient, but this time parts were not there in time for the appointment and, over a week later, still have not arrived. There seems to be a coordination issue here that needs resolving. More

Exceptional Service Department Always get fantastic service from Romeo. Makes a point to acknowledge me when I arrive when busy so that I am aware that he will be with me shortly. Always get fantastic service from Romeo. Makes a point to acknowledge me when I arrive when busy so that I am aware that he will be with me shortly. Reviews all points of the service and when picking up the car, any points that the technician had provided on the vehicle. Taking a car in for service is normally an inconvenience, but Romeo makes the experience enjoyable. More

Owned 3 Lexus over the past 9 years. Wouldn't go anywhere else for purchase or servicing, not even oil changes. Total trust their honesty and quality. anywhere else for purchase or servicing, not even oil changes. Total trust their honesty and quality. More

Install of snow tires and rims Brought 2 vehicles in for install of winter tires. 1 vehicle dropped winter tires to be mounted on purchased rims to speed up install service. Everyt Brought 2 vehicles in for install of winter tires. 1 vehicle dropped winter tires to be mounted on purchased rims to speed up install service. Everything went of without a hitch of any kind. as usual here. More

Winter tires put on my Lexus as well 1600 Km service. Allan, Rhonda and Romeo are excellent ambassadors for Lexus of London. They see that all Lexus clients are well served. The seating area is comfort Allan, Rhonda and Romeo are excellent ambassadors for Lexus of London. They see that all Lexus clients are well served. The seating area is comfortable while waiting you wait for your car while its being serviced. More

Larry is very kind and helpful. He offered me a good price of the new Lexus es300h. I really appreciate that and i will definitely advise my friends to buy cars here. price of the new Lexus es300h. I really appreciate that and i will definitely advise my friends to buy cars here. More

Thrilled with my new RX350 Sue Vincent was a great help in renewing my lease for a new 2020 RX350. I have now been with Lexus for 20 years !! Nathan Butcher went over the new f Sue Vincent was a great help in renewing my lease for a new 2020 RX350. I have now been with Lexus for 20 years !! Nathan Butcher went over the new features of the 2020 model. He helped to connect my phone as well as spending the extra time to setup up the Lexus app. More

good dealership My friend and I live far away the 4s shop, so Larry pick us up and send us to Western. We really appreciate his help. My friend and I live far away the 4s shop, so Larry pick us up and send us to Western. We really appreciate his help. More

Our first Lexus purchase We recently purchased a 2016 Lexus RX 350. The sales woman was confident and helpful in our interactions. She welcomed us and did all she could to acc We recently purchased a 2016 Lexus RX 350. The sales woman was confident and helpful in our interactions. She welcomed us and did all she could to accommodate our needs. When conversing with her by email she was prompt and took care of any of our questions or concerns. We had an issue with the car a couple of days after purchase and she looked into it and resolved the problem in a way that satisfied our concerns. The other staff that helped us were friendly and all too willing to walk us through the process of purchasing a car. They met all our needs with a great attitude. I would recommend this dealership and encourage someone to check out what Lexus has to offer, you may end up driving away with one of their beautiful cars just like we did! More

details, details, detsails Lexus of London always has done the details of great service. The service department is always very thorough, explains everything totally, and even wa Lexus of London always has done the details of great service. The service department is always very thorough, explains everything totally, and even washes your car afterwards! More