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Lexus of London
London, ON
3,812 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,812 reviews
December 04, 2019
Thank you for the excellent service experience. Even though I purchased the car elsewhere, I have been made to feel welcome and at home at each visit. Shelby has been very good at communicating every s though I purchased the car elsewhere, I have been made to feel welcome and at home at each visit. Shelby has been very good at communicating every step along the way. Thank you. More
by Motorrod
Employees Worked With
Shelby Chisholm
December 04, 2019
Service Par Excellence I want to thank Shelby at Lexus of London for working through some issues that surfaced with my winter rims and tires. She went above and beyond to sa I want to thank Shelby at Lexus of London for working through some issues that surfaced with my winter rims and tires. She went above and beyond to satisfy my needs despite being very busy as indicated by the number of vehicles in for service including winter tire switch-overs. Thank you so much!! More
by Steve Pineau
Employees Worked With
Shelby Chisholm
December 04, 2019
Extremely satisfied once more I recently took delivery of a 2020 RX. (A quick thank you to Jordan for the great orientation session) This is my fifth RX and my only disappointmen I recently took delivery of a 2020 RX. (A quick thank you to Jordan for the great orientation session) This is my fifth RX and my only disappointment is hearing Tom is retiring at the end of this year! He has always been a pleasure to deal with. He is a fair and decent person, possessing the qualities you hope for when doing business. Unfailingly positive and accommodating, he will be missed - and we go all the way back to his Volvo days. I wish him all the best in his retirement. More
by Greg
December 04, 2019
Lexus of London Team The folks we met at Lexus of London were all very personable and friendly. They made our transaction very smooth and we couldn't be more happy with ou The folks we met at Lexus of London were all very personable and friendly. They made our transaction very smooth and we couldn't be more happy with our new car. More
by bird
December 02, 2019
Excellent service! Friendly , pleasant and a willingness to help. Great personality, knowledgable and a terrific asset for Lexus London. I will request her assistance on Friendly , pleasant and a willingness to help. Great personality, knowledgable and a terrific asset for Lexus London. I will request her assistance on my next service visit. Thanks Shelby. More
by Kenbathurst
Employees Worked With
Shelby Chisholm
November 30, 2019
Thank you very much for your professional and warm service,I had a great experience at your shop. I am glad that I bought my first car in Canada from your shop. service,I had a great experience at your shop. I am glad that I bought my first car in Canada from your shop. More
by alyssa
Employees Worked With
November 29, 2019
Three times the charm Picked up my new 2020 NX300 today. Loved my 2017 so getting a new one was an easy choice. I have worked with Rick Watson three times now (twice for Picked up my new 2020 NX300 today. Loved my 2017 so getting a new one was an easy choice. I have worked with Rick Watson three times now (twice for myself and once for my father). Exceptional service every time. Had the pleasure of meeting Nathan Butcher today who walked me through all the new features on my 2020 and answered all of my questions. Thank you both for another lovely experience at London Lexus. More
by Heather D.
November 28, 2019
Extremly patient and kind. Response super quick while ihave any questions. Offers transparent prossessing procedure and explains everything i concern clearly. Highly recommend this dealer. ihave any questions. Offers transparent prossessing procedure and explains everything i concern clearly. Highly recommend this dealer. More
by pli
Employees Worked With
November 28, 2019
Really good service with passion😊 I'd like to introduce him to my other friends. Help me a lot and he did everything he can to meet my needs him to my other friends. Help me a lot and he did everything he can to meet my needs More
by Teresa
Employees Worked With
November 27, 2019
Very good experience I am very satisfied with everything you have done for me. Installing snow tires and oil change. Also complementary cleaning and washing my car. Thank I am very satisfied with everything you have done for me. Installing snow tires and oil change. Also complementary cleaning and washing my car. Thank you very much. More
by Loretta.Windsor
Employees Worked With
Shelby Chisholm
