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Lexus of London
London, ON
4,185 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,185 reviews
June 08, 2021
Tire punctured near the shoulder. They tried the less expensive patch, but it did not hold. When a new tire was required they waived part of the installation. I felt they were very fair. Carmen was great expensive patch, but it did not hold. When a new tire was required they waived part of the installation. I felt they were very fair. Carmen was great. More
by Jk1091
Employees Worked With
CARMEN Jones
June 05, 2021
Kevin Gittens was an absolute pleasure!! He was genuine and hospitable throughout our visit. I felt all my needs were met and the whole experience was stress free. He was excited for me and made me fee and hospitable throughout our visit. I felt all my needs were met and the whole experience was stress free. He was excited for me and made me feel at home. Thanks you!!! More
by Debbie Johnstone
Employees Worked With
Kevin Gittens, Thomas Geeves
June 04, 2021
If you are looking to buy a car, I highly recommend Sue! She is very profession, knowledgeable, and so pleasant to work with. She made my buying decision a breeze! She is very profession, knowledgeable, and so pleasant to work with. She made my buying decision a breeze! More
by HD
Employees Worked With
Sue Vincent
June 03, 2021
Every one was very friendly and went over the top to make you comfortable while you waited for a sales person. Sales rep was very informative and I enjoyed my experience with him. I would definitely go to Le you comfortable while you waited for a sales person. Sales rep was very informative and I enjoyed my experience with him. I would definitely go to Lexus of London to purchase a new or used vehicle. They are very personal and trust worthy. More
by momo1944?
Employees Worked With
Kevin Gittens
June 02, 2021
I purchased a 2021 Lexus RX from Kevin Gittens, and I couldn’t be happier with my decision. Kevin provided me with a total customer satisfaction experience; smooth service, extensive product knowledge, a couldn’t be happier with my decision. Kevin provided me with a total customer satisfaction experience; smooth service, extensive product knowledge, and genuine care for my husband and I decision. Kevin was able to answer all of our questions, handle all our concerns with the utmost care while providing us with the best vehicle and package that met our needs. Thank you for all your help, Kevin! We look forward to our next Lexus purchase!!! More
by ZK
Employees Worked With
Kevin Gittens
June 02, 2021
Sue and Lauren were an absolute treat to deal with. They were able to source the desired configuration on 2021 Lexus IS350 for me, even during the shortages and what not induced by the pandemic. The listene were able to source the desired configuration on 2021 Lexus IS350 for me, even during the shortages and what not induced by the pandemic. The listened and delivered to all my requests in a very timely professional manner. Would hundred percent recommend them. More
by Navraj
Employees Worked With
Sue Vincent, Lauren Rossini
June 01, 2021
It was a pleasure to deal with the service department at Lexus London. In a nutshell, our experience was very satisfying. It was professional people from start to finish. Lexus London. In a nutshell, our experience was very satisfying. It was professional people from start to finish. More
by bhop1312
Employees Worked With
May 31, 2021
Kevin and Stephanie were amazing to work with and helped me get the deal I was looking for on my new vehicle purchase. Would recommend to everyone to check in when car shopping. me get the deal I was looking for on my new vehicle purchase. Would recommend to everyone to check in when car shopping. More
by Marcus T
May 28, 2021
Great experience! Best customer service by far! Rick Watson was an excellent sales person, he contacted me when SUV's came in for sale. I can highly recommend him! Watson was an excellent sales person, he contacted me when SUV's came in for sale. I can highly recommend him! More
by karencampbel
Employees Worked With
