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Lexus of London
London, ON
4,374 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,374 reviews
March 15, 2022
Jordan Fera was great helping me and my wife out for the new 2022 Lexus. Also John was so much helpful showing my wife how to set up and operate the gadget inside the car. new 2022 Lexus. Also John was so much helpful showing my wife how to set up and operate the gadget inside the car. More
by Jake Kim
Employees Worked With
Kevin Gittens, Thomas Geeves, Jordan Fera
March 14, 2022
Larry was extremely friendly and helpful during the entire process. I received top level customer service from him and will definately go back to him for future purchases. entire process. I received top level customer service from him and will definately go back to him for future purchases. More
by Chen
March 13, 2022
Found all personnel at the dealership reliable and relevant with a timely approach. I’ve visited a couple of times and have work done at no charge. I will continue to recommend this dealer to friends relevant with a timely approach. I’ve visited a couple of times and have work done at no charge. I will continue to recommend this dealer to friends. More
by Gerald Symonds
Employees Worked With
Don’t recall name
March 12, 2022
It is always a pleasure working with Karen. She is knowledgable, friendly and efficient, always willing to help and prompt with her communications, She is knowledgable, friendly and efficient, always willing to help and prompt with her communications, More
by Dr.khan
March 11, 2022
Fantastic service and great customer appreciation! Looking forward to bringing my vehicles here in the future. Looking forward to bringing my vehicles here in the future. More
by Bray122
March 11, 2022
I always enjoy working with Sue. She is very knowledgeable and personable. She is a great communicator and answers questions with ease!! Thank you Sue! She is very knowledgeable and personable. She is a great communicator and answers questions with ease!! Thank you Sue! More
by leslie.showers
Employees Worked With
Other Employees :
Jack Ji, Sue Vincent, Allen Zhang, Kevin Gittens, Jordan Skellett, Jordan Fera
March 10, 2022
The customer service at this dealership is excellent. Adam McCallum always goes above and beyond to make sure my car repairs are done on time, and went out of his way to grab my summer tires for me to sa Adam McCallum always goes above and beyond to make sure my car repairs are done on time, and went out of his way to grab my summer tires for me to save me an extra trip! Everyone in there is always so helpful and you never feel like you are bothering anyone when you have a question to ask or have to wait somewhere. Everyone looks like they enjoy working there and it’s nice to see that at a place of employment More
by Stefsalinitri
Employees Worked With
Adam McCallum
March 10, 2022
We purchased a new Lexus Hybrid vehicle this morning. Kevin Gittens was an amazing sales advisor. He explained our questions fully and very professionally.This has been the BEST purchasing experience ever Kevin Gittens was an amazing sales advisor. He explained our questions fully and very professionally.This has been the BEST purchasing experience ever. THANK YOU ! More
by jandrmccluskie
Employees Worked With
Kevin Gittens
