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Lexus of London
London, ON
4,240 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,240 reviews
March 30, 2022
Always good to make another Lexus purchase! All was explained well for me to make a decision on a model. So happy too that I did wait for the new model of the NX h. All was explained well for me to make a decision on a model. So happy too that I did wait for the new model of the NX h. More
by eileenmmagill
Employees Worked With
Other Employees :
Sue Vincent, Rhonda Thompson, Lauren Rossini
March 29, 2022
I was able to schedule a timely appointment within minutes. Service was completed as scheduled. Very professional approach by all the service staff. BRAVO minutes. Service was completed as scheduled. Very professional approach by all the service staff. BRAVO More
by Tony.dagnone
March 29, 2022
This is the second vehicle I have purchased from Lexus of London and I wouldn't consider going anywhere else. From sales to service, the team is the best. Sue Vincent, Lauren Rossini and Tiffany Zhang London and I wouldn't consider going anywhere else. From sales to service, the team is the best. Sue Vincent, Lauren Rossini and Tiffany Zhang made the car purchase smooth and enjoyable. More
by Rick
Employees Worked With
Tiffany Zhang, Sue Vincent, Lauren Rossini
March 28, 2022
Our salesman Kevin Gittens was top notch! He was fantastic to deal with, very professional and down to earth. He made us feel very welcome and he was very knowledgeable. They took the time He was fantastic to deal with, very professional and down to earth. He made us feel very welcome and he was very knowledgeable. They took the time to explain all of the features on the vehicle and were told not to hesitate with any questions. Very happy with our experience and loving our vehicle. More
by judy8098
Employees Worked With
Xinfeng (Tiffany) Zhang, Kevin Gittens, Thomas Geeves
March 26, 2022
Very patient and helpful team. They helped me get my dream car and I'm so grateful to meet this wonderful team They helped me get my dream car and I'm so grateful to meet this wonderful team More
by Samuel makia
Employees Worked With
March 26, 2022
The last visit getting my winter tires changed, was a pleasure. Friendly & polite staff. Car was done within the time I requested. pleasure. Friendly & polite staff. Car was done within the time I requested. More
by mvharasym
Employees Worked With
March 25, 2022
Thank you for notifying me when I need a service. Service Dept. employees were friendly, polite, and very knowledgeable. Service Dept. employees were friendly, polite, and very knowledgeable. More
by RefaatHadi
March 25, 2022
Service is always superb, vehicle is always washed nice upon pick up and employees are always very friendly. upon pick up and employees are always very friendly. More
by Bevgreene1
Employees Worked With
March 25, 2022
Excellant service. The staff who work there are very experience and kind. The gentleman who directs you into the garage paid extra attention to guide you in and to ens The staff who work there are very experience and kind. The gentleman who directs you into the garage paid extra attention to guide you in and to ensure you had what you needed from the car while you wait. The staff who work are responsible for your booking are always pleasant. I believe her name is Karen Campbell (on her name tag) has always gone out of her way. Her co-worker has always been attentive as well. I do not know his name but it is worth mentioning More
by Lexus
March 25, 2022
Always treated well. So glad to see Romeo back as he explains everything well so we are aware of all happening. So glad to see Romeo back as he explains everything well so we are aware of all happening. More
by rjsinnaeve
Employees Worked With
