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Lexus of London
London, ON
4,298 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,298 reviews
June 27, 2022
Needed a brake re-line. Was treated to a very incredible service experience. From the call into Nicole to the execution via Romeo, about a 15 out of 10!!! Incredible!!! Di Was treated to a very incredible service experience. From the call into Nicole to the execution via Romeo, about a 15 out of 10!!! Incredible!!! Did more than just their job, demonstrated that they really cared to be sure we were more than satisfied. Thank you!! More
by s.trentpeever
June 23, 2022
Larry is awesome. Professional, honest and knowledgeable, and he cares about his customers. We bought two cars from him and he will be the sole agent we will be worki Professional, honest and knowledgeable, and he cares about his customers. We bought two cars from him and he will be the sole agent we will be working with from now on. More
by Taylor Liu
Employees Worked With
June 23, 2022
Larry is very good and helpful man， he helps to slove many problem during the time. many problem during the time. More
by 1821055
June 22, 2022
The service I get at Lexus is why I keep coming back. The smooth ride is another reason I love my car and will definitely buy another. The smooth ride is another reason I love my car and will definitely buy another. More
by jan20dianne
Employees Worked With
June 18, 2022
The entire service front desk team is very pleasant to work with. In particular, Karen clearly explained what service was required, the cost and timing. work with. In particular, Karen clearly explained what service was required, the cost and timing. More
by Ldoerr
Employees Worked With
Karen Campbell
June 16, 2022
My experience with Lexus of London so far has been nothing but exceptional. I dealt with Romeo Nissan each time and feel that I was treated very well even though my Lexus was purchased second hand and nothing but exceptional. I dealt with Romeo Nissan each time and feel that I was treated very well even though my Lexus was purchased second hand and is six years old! Great service by a true professional, knowledgeable and caring employee! Thank you! More
by cfarnand
Employees Worked With
June 16, 2022
We have been going to Lexus dealer for eleven years and have not looked back. When we go for servicing, we contact Karen, who is always so efficient as I'm sure all of the service reps are who work there. have not looked back. When we go for servicing, we contact Karen, who is always so efficient as I'm sure all of the service reps are who work there. More
by kadel442
Employees Worked With
Sue Vincent
June 15, 2022
Great service and the Best cars in the market in my opinion Am already in line for the hybrid with the small amount of plug in capacity coming out next year. I love my 2017 lexus hybrid opinion Am already in line for the hybrid with the small amount of plug in capacity coming out next year. I love my 2017 lexus hybrid More
by Denise
June 15, 2022
Excellent service, very patient explaining things and answered all questions. Friendly environment and very helpful. answered all questions. Friendly environment and very helpful. More
by Vashtiramsewak
Employees Worked With
