Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,373 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,373 reviews
November 05, 2022
Best service I have ever had. Especially satisfied with the sales manager Jack. Professional services and patient. Also the coffee tastes great! Especially satisfied with the sales manager Jack. Professional services and patient. Also the coffee tastes great! More
by Jin SUN
November 05, 2022
From Jordan Sanchez in sales, Romeo Nissan service advisor ( and new service advisor, Arden), to Ryan Welsh in parts a big thank you. I appreciate your professionalism and I know I'm definitely at the advisor ( and new service advisor, Arden), to Ryan Welsh in parts a big thank you. I appreciate your professionalism and I know I'm definitely at the right dealership for my latest car. More
by woods
November 04, 2022
Wonderful experience at the dealership. Larry is the best sales person. He helped me to get the correct car. Larry is the best sales person. He helped me to get the correct car. More
by oscarjia
November 04, 2022
Good experience at this dealership. Allen is a fantastic, helpful sales person. The car he suggested is suitable for my goal. Allen is a fantastic, helpful sales person. The car he suggested is suitable for my goal. More
by xiao xu
November 04, 2022
Allen is a really good sales. He helps me to find a wonderful car which I like. He helps me to find a wonderful car which I like. More
by anson88liang
November 04, 2022
Trust is the quality that comes to mind when dealing with Lexus of London. I wouldn’t consider an alternate site for servicing my car. Thank you Karen for your friendly and competent assistance. Lexus of London. I wouldn’t consider an alternate site for servicing my car. Thank you Karen for your friendly and competent assistance. More
by GAS
Employees Worked With
Karen Campbell
November 02, 2022
Nice staff, they offered drop off and pick up if you can’t wait the car to be fixed. But I am not sure why I had the following problem :I went for service 3 .the lighting system went on and off many tim can’t wait the car to be fixed. But I am not sure why I had the following problem :I went for service 3 .the lighting system went on and off many times just after the service, I never had this problem before. they said alignment needs adjustment, even though , we never feel that . I paid 170$ Then I found a day later if I took off my hand from the steering wheel 🛞 my car is moving to the right in a straight street 😔 More
by Inessa Daniel
Employees Worked With
Karen Campbell
November 02, 2022
Purchasing a car through Jillian was the smoothest process. She was very kind and enjoyable to work with and was able to answer all of our questions. Definitely reccomend Jillian if you’re looking for process. She was very kind and enjoyable to work with and was able to answer all of our questions. Definitely reccomend Jillian if you’re looking for a new or used car! More
by mattjones002486
Employees Worked With
November 02, 2022
Very good service, I have changed buses for 5 times, and every time the service is very good! every time the service is very good! More
by 2658445037
