Lexus South Pointe

this is second time i got bad service at south pointe, first time is accounting guy charge my credit card without my authorized, , second time today November 18 2024 after the trip my lexes inner cover f first time is accounting guy charge my credit card without my authorized, , second time today November 18 2024 after the trip my lexes inner cover front passenger loose and flap to my tire , and i bring to south pointe for service, and they claim i hit something, but i did not hit anything, and the manager of service point her finger to the rims had scratch, and i told her this is a winter rims i bough used for winter time, but she so ignorance, then said we don't fix, i ask her how about my 4 years warranty, she not answer then told me bring to different place, anyway this the worst service I ever been through. then final she told me drive away from the dealer More

Bought our Lexus from Phi at Lexus South Point . We are from out of province and arrived in Edmonton Alberta at the end of the day but decided to stop and see Lexus we were planing to purchase. Phi We are from out of province and arrived in Edmonton Alberta at the end of the day but decided to stop and see Lexus we were planing to purchase. Phi was there and had the vehical ready for us. I was very sick at the time so Phi went with my husband to take the rental car back. Since coming home, I have had some questions and Phi has always answered my text promptly. I left my jacket in the dealership and Phi once again came to my rescue and shipped it to me. He is a great guy and I highly recommend Phi if you are looking to purchase a Lexus. The service is great and all the people there were so kind. More

Friendly straightforward service Very satisfied with high quality vehicle. Knowledgeable sales and financial people. I strongly recommend South Pointe Lexus as an excellent dealership. —B.Kerr quality vehicle. Knowledgeable sales and financial people. I strongly recommend South Pointe Lexus as an excellent dealership. —B.Kerr More

Thank you so much, Julie Kumar, for getting me in the shop for my regular vehicle service and professional cleaning of my vehicle, even if I called in the last minute. You were very professional, willing shop for my regular vehicle service and professional cleaning of my vehicle, even if I called in the last minute. You were very professional, willing to help, and knowledgeable! Awesome job, Julie!! Much appreciated! More

The dealer was mostly very helpful. Although we did not buy a car due to receiving an offer elsewhere, he helped us initially secure an order anyways due to how our model was in high de Although we did not buy a car due to receiving an offer elsewhere, he helped us initially secure an order anyways due to how our model was in high demand. More

We bought our second Lexus from Farlee and Phi and the experience was awesome🙌best Lexus dealer hands down 5/5 experience was awesome🙌best Lexus dealer hands down 5/5 More

Salespeople are complete morons. Sell vehicles for astronomical prices and want to give nothing for trade value. Will never use them. Stay away Sell vehicles for astronomical prices and want to give nothing for trade value. Will never use them. Stay away More

Purchased a gently pre owned Toyota 4Runner at this dealership and was treated extremely well, cannot say enough good things about Pasquale and his staff, from the moment I walked in we were greeted an dealership and was treated extremely well, cannot say enough good things about Pasquale and his staff, from the moment I walked in we were greeted and treated from reception and sales to finance with professionalism. Additional marks to Mike L for all his patience demonstrating the vehicle and features and Sunny for having all the paperwork completed accurately and on time. Would recommend and will return. Great job South Pointe!! More

In my life I and my family never ever want to go this place very bad.they always said we will contact you as soon as possible but never ever contact, small issue also doesn't know how to fix.im so disapp place very bad.they always said we will contact you as soon as possible but never ever contact, small issue also doesn't know how to fix.im so disappointed.but those people don't care about you. More

If you are looking to be yelled at on the phone or have unnecessary services completed on your Lexus, this is the place, I was treated with disgusting attitude from RUTHI SHERMAN, I’m actually confused as unnecessary services completed on your Lexus, this is the place, I was treated with disgusting attitude from RUTHI SHERMAN, I’m actually confused as to how someone can speak to a customer like that on the phone. Ruthi Sherman you have lost Lexus south pointe so much business due to your ego and disrespectful comments and attitude. If the GM or Lexus Canada is reading this please sit down with Ruthi Sherman and maybe have a go over regarding manners and proper customer service. Love the brand don’t love the customer service experience from Ruthi More