Lexus South Pointe

I called this dealership regarding a recall on my is350 which had an issue with the AC system. I had received a letter in the mail and my vehicle was experiencing the same symptoms, I call and end up speak which had an issue with the AC system. I had received a letter in the mail and my vehicle was experiencing the same symptoms, I call and end up speaking to Ruthi Sherman, I advised her of the recall and the letter and she acknowledged however told me, if the issue is not exactly the recall I will be charged per hour for diagnosis/inspection I found this weird as any other recall I’ve ever had they check it for free and if it is not the issue they will advise you that’s not the issue. I explained this to ruthi sherman however her response was “my tech will not look at your car for free, we need to get paid too”. I gave Lexus of Edmonton a call in the west end and they promised to look over my vehicle for free, provided me a brand new loaner and treated me like family we ended up spending over 200k as a family at Lexus of Edmonton in the coming month. It’s sad this dealership has employees such as ruthi Sherman. Disgrace. More

We leased our Lexus from Mike Linterman here. He showed us the multiple security deposit and explained so well how much better it was to lease instead of financing our new RX 350. Highly recommend seeing us the multiple security deposit and explained so well how much better it was to lease instead of financing our new RX 350. Highly recommend seeing him there. Our first service experience went so smooth I forgot we were at a dealership. So happy with our purchase. More

Great experienced . Thank you Daniel and Milan . Would definitely recommend to our friends. Milan and Daniel did a great job answering all our question and very helpful.. Great experienced from the Would definitely recommend to our friends. Milan and Daniel did a great job answering all our question and very helpful.. Great experienced from the financing to sales and all the staff that help us. Thank you More

NEVER AGAIN! went a month ago to put $1,000 REFUNDABLE deposit on 2020 RX350, was told repeatedly by salesmen it was refundable. went to sign deposit paper and gue went a month ago to put $1,000 REFUNDABLE deposit on 2020 RX350, was told repeatedly by salesmen it was refundable. went to sign deposit paper and guess what, NON-REFUNDABLE checked off, was told not to worry since it was dealership policy it was refundable, irregardless i told him to check off the REFUNDABLE box. fast forward 1 week later, i decided to not buy the car and get my deposit back. NOW the story begins, absolute uphill battle just pulling teeth, back and forth with financing director over a span of 3 weeks, and still no refund yet. followup phone calls ignored as well as emails now. UNBELIEVABLE. they will take your money easily but giving it back? expect it to be a fight. also pay no mind to these 5 star reviews, the salesmen ask customers to give them perfect scores on surveys and reviews so they are meaningless, been told great things about Lexus of Edmonton (west end) when i do decide to buy the RX350 thats where i will be going. More

Dirty Tricks of getting customers signature Estimate Sheet New Dirty Trick at Lexus South Pointe...Beware !!! Beware!!!..Baware !!......All Lexus owners Just sharing todays experience beside others awful.. Th New Dirty Trick at Lexus South Pointe...Beware !!! Beware!!!..Baware !!......All Lexus owners Just sharing todays experience beside others awful.. They have adopted Dirty Trick of misusing Estimate Sheet ....you will be asked to sign on very higher Value Estimate by saying this is just an Estimate and when u asked why the bill is so high they will show you the Estimate You Signed the estimate ..what a cheap way to make money..They charged me Instaling one tyre for $52. ......Every one at service is going bad to worst day by day it seems service advisors are forced to Rip any one who walks in.... Horrible Horrible ......Cheap , Dishonest , Disrespectful , Unethical Dealership. Customers are just a ATM Machine for them.. More

Great experience I had a great experience with the dealership. Nicolas did a great job at explaining all the information, which made me feel the dealership is a trust I had a great experience with the dealership. Nicolas did a great job at explaining all the information, which made me feel the dealership is a trust worthy place that I would definitely recommend to my friends. More

Wowed by Service! I find that good service is rare these days and even more rare is excellent service. The young man that I dealt with was extremely knowledgeable and I find that good service is rare these days and even more rare is excellent service. The young man that I dealt with was extremely knowledgeable and got everything done quicly and efficiently. I was treated like "gold." I have been meaning to call the manager to let him know just how well-run and wonderful his dealership is, and got lost in Christmas confusion and have not called yet. I had been to the Lexus dealer in the West End the day before and the contrast was stark. Everyone at this dealership was a pleasure to deal with and the site itself was beautifully maintained. When I am in the market for another car, I will definitely be at Lexus SouthPointe and I have told all my friends and anyone else who would listen how strongly I feel about the service of this dealership. More

Service I brought my car in for the first service since my purchase. While I waited I was treated to a pedicure and gourmet coffee. When my car was ready it w I brought my car in for the first service since my purchase. While I waited I was treated to a pedicure and gourmet coffee. When my car was ready it was completely detailed and looked brand new. Everyone at this dealership is so friendly and nice and make you feel like a valued customer. So glad I bought my car here More

Amazing to deal with! Our experience in purchasing with Lexus and Andrew dye was wonderful. He made it enjoyable and would highly recommend both the dealership and Andrew a Our experience in purchasing with Lexus and Andrew dye was wonderful. He made it enjoyable and would highly recommend both the dealership and Andrew as well as the whole team at Lexus South Pointe! Everyone was friendly and helpful from the receptionists to the owner and everyone in between. More