Lexus South Pointe

Excellent overall experience!!! my service experience was excellent! Ashlee went above and beyond any experience I have previously encountered in that, moments before my arrival, sh my service experience was excellent! Ashlee went above and beyond any experience I have previously encountered in that, moments before my arrival, she reached out to offer me the use of a loaner car for the duration of my service. This was really appreciated as it was not requested, and therefore, was totally unexpected, but very much appreciated. She greeted me at the door and had all of my paperwork completed and ready to get me on my way as early as I needed. As we were conducting our paperwork, she recommended the spa services and also offered me lunch on the house if I had time. When I returned, I was extremely pleased that my car was ready on time and cleaned to my satisfaction, as timing on that day was critical for me. She further followed up with an email the following morning to ensure I was satisfied. I honestly could not have asked for anything more out of this whole experience and I hope that Ashlee is scheduled to handle my service again in the future! Platinum standard of excellence!!!! More

Completely Satisfied From the provision of a courtesy vehicle to the attention to detail in servicing my vehicle, I was very pleased. The friendly and thoughtful way I wa From the provision of a courtesy vehicle to the attention to detail in servicing my vehicle, I was very pleased. The friendly and thoughtful way I was treated was icing on the cake! More

Best ever Lexus South Pointe is a hallmark of excellence. Nothing in the world can compare to this amazing place. It is the best. Really that good Lexus South Pointe is a hallmark of excellence. Nothing in the world can compare to this amazing place. It is the best. Really that good More

Fast, Professional and Friendly Excellent and friendly customer service. Lexus South Pointe have professional friendly service. I would never take my car anywhere else I've had only Excellent and friendly customer service. Lexus South Pointe have professional friendly service. I would never take my car anywhere else I've had only awesome experiences. I'm a happy customer. More

Always excellent Lexus South Pointe always provides amazing, friendly, thorough service. They are very professional and thoughtful as well. I really would never take Lexus South Pointe always provides amazing, friendly, thorough service. They are very professional and thoughtful as well. I really would never take my car anywhere else More

Winter tire change and service Excellent Customer service, you can trust. People friendly, All service did excellent, I like that I can have a rental car during the time for servi Excellent Customer service, you can trust. People friendly, All service did excellent, I like that I can have a rental car during the time for service, I do not have wait for some drive me to work and pick me up. Good job. More

Service with Excellence! I had my IS 350 serviced at the Lexus South Pointe and as usual, they looked after me and my car. It is always nice to go to the dealership as the en I had my IS 350 serviced at the Lexus South Pointe and as usual, they looked after me and my car. It is always nice to go to the dealership as the energy is inviting and everybody is happy to greet their guests. I honestly think everybody should experience their service. More

Excellent Customer Service! Thanks to the professional expertise of Paul, Joald & amiable Celia (dream team) who assist us in purchasing our new vehicle. Staff are customer orie Thanks to the professional expertise of Paul, Joald & amiable Celia (dream team) who assist us in purchasing our new vehicle. Staff are customer oriented & we had a pleasant experience dealing with them. Keep it up!! More

Above and beyond I'm always impressed with the service at south point. I'm a lifer for Lexus product so having a dealership with so many customer service amenities is I'm always impressed with the service at south point. I'm a lifer for Lexus product so having a dealership with so many customer service amenities is a bonus. More

Very Satisfied Customer I was greeted in the morning by Paula Bowman and she was such a pleasure from the moment I walked in. She asked me how my drive in was, we reviewed e I was greeted in the morning by Paula Bowman and she was such a pleasure from the moment I walked in. She asked me how my drive in was, we reviewed everything that I had a concern with regarding my car and we talked about the up coming weekend when waiting for the paperwork to be printed. Once I signed all the paperwork she asked what time I would need to my car back, if I needed a loaner car or the shuttle...and of course she asked if I wanted a bottle of water. When my car was ready I received another friendly call from Paula to let me know my car was ready. Dropping of my car for service was simple and friendly. More