Lexus South Pointe

AMAZING Thank you for making both car detailing packages I purchased as Christmas gifts for my mom and sister such successes! They were both BLOWN away by Thank you for making both car detailing packages I purchased as Christmas gifts for my mom and sister such successes! They were both BLOWN away by the attention to detail and customer care. I think I won for best Christmas presents ;) I know they will both be back, and you know I am already hooked. More

detailing Detailing work was well done. Hope to come back again next year. I detail my own vehicles so I am very particular how the work is done. Detailing work was well done. Hope to come back again next year. I detail my own vehicles so I am very particular how the work is done. More

lease buy back Bad experience with Cam upon recent lease buyout . He wrote me a number on a paper at my initial visit and I got a bank draft without any doubts. Eve Bad experience with Cam upon recent lease buyout . He wrote me a number on a paper at my initial visit and I got a bank draft without any doubts. Even through the price rate is constant, still been charged $100 more due to his poor calculation. The most disappointed part is he should have noticed that there was an $100 overpayment when he made unusual sequential knock on "enter" keyboard. I also brought my concerned at that time, But he insisted everything was good. Until I step out the door and find the different amounts shown on 2 receipt. I have to run back to get it fixed. LMOM! He finally took my advice and reimburse the overpayment to my next service bill. Based on my experiences, I chose to not see him again and not recommend him to anyone I know. More

Wick, Couteous and Efficient Love the fact I get complimentary oil changes - also repaired my two Rick chips for free! Only had a minimum fee for a bulb replacement. Best part Love the fact I get complimentary oil changes - also repaired my two Rick chips for free! Only had a minimum fee for a bulb replacement. Best part is when I get my Lexus back, it comes back clean! Shuttle driver as always, was very friendly. Pick up was exactly on time. Thanks! More

Wonderful, professional service shows care and meeting needs Warm and kind welcome by Nicole, knowledgeable and explaining the works. Polite shuttle car driver (forgot to ask his name, but that was Friday, May 1 Warm and kind welcome by Nicole, knowledgeable and explaining the works. Polite shuttle car driver (forgot to ask his name, but that was Friday, May 11 morning at 9:15), drove me home safely and picked me up to the Lexus SP, passed his work work. Thanks for the excellent service ! More

So amazing Everything was amazing! Pedicure was great and the gals in the spa were awesome! Service was fast and a good price. Sitting area with refreshments wa Everything was amazing! Pedicure was great and the gals in the spa were awesome! Service was fast and a good price. Sitting area with refreshments was also nice. More

Great job, great customer service You guys did a fabulous job on my vehicle detail and power polish: you left it looking brand new. The customer service was very kind and not pushy a You guys did a fabulous job on my vehicle detail and power polish: you left it looking brand new. The customer service was very kind and not pushy about anything which makes me want to come back. More

Remarkable service. I had called to bring my car in for a PM. I'd also noticed abnormal wear on the tires, which I'd asked the advisor to look into the alignment as a su I had called to bring my car in for a PM. I'd also noticed abnormal wear on the tires, which I'd asked the advisor to look into the alignment as a suspected wear source. The inspection showed that the alignemnt was out, and that the two front tires were shot as a result. Because I had just bought the car, the service department recognized this and completed the required repairs and tire replacement free of charge. In the addition to this work, I was also given a loaner car, and my schedule was completely accommodated so as not to interrupt my day or cimittments. The SPLexus service department and advisor are very customer focused, moral, and well aligned with customer service principals and attitudes. Very best service that could have been offered, no exceptions. Deserve 7 star rating, as opposed to 5. Thank you. Mike Erickson. More

In for an oil change In and out with great service. Service agent was a great help and made the day start off good. Our appointment was on short notice and they found a sp In and out with great service. Service agent was a great help and made the day start off good. Our appointment was on short notice and they found a spot for us as we are from out of the city. More

Fix in 3m recall item and oil change All was efficient and loaner was ready to go in time. Easy crew of people to deal with issues all rectified and car sparking clean on pickup. Thanks All was efficient and loaner was ready to go in time. Easy crew of people to deal with issues all rectified and car sparking clean on pickup. Thanks! More