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Lexus Of Edmonton
Edmonton, AB
297 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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297 Reviews of Lexus Of Edmonton
March 20, 2019
Don't Buy a vehicle from these guys!!!. In 2014, I bought a 2011 Lexus RX350 from Lexus of Edmonton. I also bought an extended warranty policy for the vehicle in the amount of $4,313.40. In 2014, I bought a 2011 Lexus RX350 from Lexus of Edmonton. I also bought an extended warranty policy for the vehicle in the amount of $4,313.40. During the time of purchase, I vividly remember that the sales associate told me I will be able to claim my money back after the WARRANTY PERIOD EXPIRES. No conditions were mentioned to me in convincing me to purchase the policy. The two factors that informed my decision to buy the extended warranty was that the policy was a Lexus Policy and I could claim the money any time after the policy expires. I am now finding out from Lexus that the extended warranty I purchased from Lexus is not directly through Lexus but it is an insurance policy through a group called 1st Canadian Protection. I am also now finding out that the rebate claim can only be made 90 days from the time the policy expires. I am now also finding out that I can only claim $1800. At no point in time during the purchase was I told the insurance policy will be through 1St Canadian Protection. 1St Canadian Protection is a company I am only becoming aware of now. I was not aware of the company and it was never mentioned to me that I would be dealing with a third party company. Had this been mentioned to me I would have not purchase the policy. In dealing with a reputable company like Lexus, I felt I would not be taken advantage of by employees of Lexus. The factors that influenced by purchase decision were deliberately omitted to mislead me and influence me to buy. The Lexus dealership has not been professional, authentic, was not genuine with me at the time of the sale, and their reaction to my complaints so far goes to show they don’t really care about their customers. I have been treated unjustly. The salesperson at the time deliberately lied to me at the time of purchase. After being misinformed and lied to at the time of purchase, my grievance has fallen on deaf ears and no action is being taken to resolve this matter swiftly. Lexus is washing their hands of all responsibilities after I was lied to and misled by a Lexus employee. I have complained to the financial department and no resolution has been made to this matter. More
by Moses
Employees Worked With
Henok, and Roderick McKenzie
March 14, 2019
Terrible people Bought a used jeep from them that was in on a trade it. They were very rude. xxxxxx around with head lights that didnt work. Was told it was a malfunc Bought a used jeep from them that was in on a trade it. They were very rude. xxxxxx around with head lights that didnt work. Was told it was a malfunction between when the inspection was done and when I bought it ( less then a months time) THEN found a huge leak which is common problem and they wouldnt do anything about it because it was our of the 30 days. Daid it wasnt leaking when they had it which I have been told by many professionals that isnt true and it takes way longer then a month for that bad of lean to develop. Absolute xxxxx about everything would never recomend coming to them stear clear. More
by Thatgirl
Employees Worked With
Ciera
March 10, 2019
great experience This is my first time purchasing a vehicle from Lexus of Edmonton. It is easy to see why people would buy and continue to buy vehicles from this deale This is my first time purchasing a vehicle from Lexus of Edmonton. It is easy to see why people would buy and continue to buy vehicles from this dealership. Ian was very professional and extremely helpful in adding me with this purchase. Eden was again very professional and extremely helpful with the financing of the vehicle. Laura took almost an hour to teach me how all the features of my new vehicle worked, and that was very helpful. I will purchase my next vehicle from this dealership and recommend to everyone that they purchase from them as well. More
by jimcr
Employees Worked With
Ian Frank, Eden Fraietta, Laura Janke, Matt Miller
March 01, 2019
Service - 8,000KM Brought in my RX350 for the 8,000KM service and the ICS recall and spoke with Amy. Both services were free. Was setup with a loaner vehicle as servi Brought in my RX350 for the 8,000KM service and the ICS recall and spoke with Amy. Both services were free. Was setup with a loaner vehicle as service was going to to be 2 hours. Within 2 hours, the car was ready for pick up. Picked up my car after lunch and Kerri went over the service items. Both were friendly and easy to deal with. More
by John
Employees Worked With
Amy and Kerri
February 27, 2019
Chris Vincent (Best Salesman) at Lexus of Edmontpon I had a great experience buying a used (in great condition) Lexus with the help and guidance of Chris Vincent (sales representative at this dealership I had a great experience buying a used (in great condition) Lexus with the help and guidance of Chris Vincent (sales representative at this dealership). Chris has been professional and helpful and helped me with a great choice at a reasonable price. Chris is very honest and helps you with your choices and options very patiently. If you are buying a Lexus visit Chris Vincent and his colleagues at Lexus of Edmonton for a great experience. More
by Ali
Employees Worked With
Chris Vincent
February 24, 2019
Service review Gary was fantastic. He had an idea on what was wrong and had a technician do a guick test. Sure enough exactly what he figured. He went above and Gary was fantastic. He had an idea on what was wrong and had a technician do a guick test. Sure enough exactly what he figured. He went above and beyond and ensured I was quickly back on the road again. More
by TM
Employees Worked With
Gary Hunt
February 09, 2019
Gary was awesome! Gary was super friendly and amazing to deal with. One of the best! He explained everything in great detail of what was going to done. We always hav Gary was super friendly and amazing to deal with. One of the best! He explained everything in great detail of what was going to done. We always have a good experience when we come to this Service department. Great job, guys! 😊 More
by Trinna
Employees Worked With
Gary
February 07, 2019
Wonderful experience with Dave White in Lexus of Edmonton My husband and I decided to buy RX 350 because my previous car has written off this month. RX350 has always been my dreamed car. We met Dave in Lexus My husband and I decided to buy RX 350 because my previous car has written off this month. RX350 has always been my dreamed car. We met Dave in Lexus of Edmonton. He is really helpful for providing us with a lot of details. Due to our tight working schedule, our only available time is 5pm. Although he is off work, he is still waiting for us with nice attitude and profession. We are still going to have the scratch fixed in that dealership in the near future. Hope the custom service in Lexus of Edmonton is as wonderful as I've heard. Thanks again. More
by kathy
Employees Worked With
Dave White
February 06, 2019
Review for David White I purchased a used RX450H from David White Jan 30/2019. The car was exactly as advertised and maybe even better shape than advertised. What really imp I purchased a used RX450H from David White Jan 30/2019. The car was exactly as advertised and maybe even better shape than advertised. What really impressed me was David brought the car to Edmonton airport for me to see while I was overnighting there with work. Being from Calgary this gave me the chance to see it and drive it. All on a personal day off for him. Thanks again. More
by Jasonyablonski
Employees Worked With
David White
January 31, 2019
Replacement of License Plate Bolts/Place New Renewal Sticker The other day I had washed my RX350 with the intent of putting on my new license plate sticker. Unfortunately, when I went to remove the bolts on my l The other day I had washed my RX350 with the intent of putting on my new license plate sticker. Unfortunately, when I went to remove the bolts on my license plate, both bolts completely sheared off. When I called the dealership, they were aware that this was a problem. That being said, why was the work to drill out and tap the old bolts out not covered warranty? At least these should have been proactively replaced earlier. Once the bolts had been removed, I had asked the service department to place the new sticker on the plate since it was off the SUV. Unfortunately, the technician placed the renewal sticker in the wrong location. Now I don't know if I get pulled over by the police that will warrant a fine. this remains to be seen. More
by Lexus Customer
Employees Worked With
Service Department
