Lexus Of Edmonton

Replacement of License Plate Bolts/Place New Renewal Sticker The other day I had washed my RX350 with the intent of putting on my new license plate sticker. Unfortunately, when I went to remove the bolts on my l The other day I had washed my RX350 with the intent of putting on my new license plate sticker. Unfortunately, when I went to remove the bolts on my license plate, both bolts completely sheared off. When I called the dealership, they were aware that this was a problem. That being said, why was the work to drill out and tap the old bolts out not covered warranty? At least these should have been proactively replaced earlier. Once the bolts had been removed, I had asked the service department to place the new sticker on the plate since it was off the SUV. Unfortunately, the technician placed the renewal sticker in the wrong location. Now I don't know if I get pulled over by the police that will warrant a fine. this remains to be seen. More

Always a pleasure! It’s always a pleasure to take my RX450 in to the dealership for a visit. I’ve always been greeted as I drive the car in and again when I approach the It’s always a pleasure to take my RX450 in to the dealership for a visit. I’ve always been greeted as I drive the car in and again when I approach the service desk. The vehicle is always ready when they promise and it appears in perfect order. I always appreciate the wash. I had to postpone an appointment once due to going to Calgary for the birth of my granddaughter and after the postponed service appointment, there was a note of congratulations and a cute stuffed “Lexus “ hippo on the console when I picked up my vehicle. I’ll never drive anything but a Lexus and I’ll never buy one anywhere other than Lexus of Edmonton. They are amazing and have customer service as their top priority. More

Routine maintenance on RX350 Great service as always. Kerri was very helpful in explaining everything that was going to be done on the vehicle, she updated me on the status, and a Great service as always. Kerri was very helpful in explaining everything that was going to be done on the vehicle, she updated me on the status, and any additional work that they recommended. Vehicle back on time and nice and clean. Can’t go wrong dealing with Lexus of Edmonton Terry More

Service department I really appreciate working with Dallas when I have to bring my car in for service. She does her best to accommodate the situation, like the other da I really appreciate working with Dallas when I have to bring my car in for service. She does her best to accommodate the situation, like the other day I was getting a flat tire and happened to be in the near of the dealership at 4:30 pm. One phone call and I was there within 5 minutes and parked in the bay...just in time to my PSI went from 27-13 in that time frame. Appreciate the timely service. More

Regular maintenance Once again, I've come away so impressed with the staff in the service department - Lee, Gary & the service technicians. It is always nice to be greet Once again, I've come away so impressed with the staff in the service department - Lee, Gary & the service technicians. It is always nice to be greeted by name and my vehicle always comes back in excellent working order and very clean. It is such a treat. With well over 200,000 km, it still feels like a brand new car so I thank the service department for that. More

Regular Routine Maintenance I was at Lexus of Edmonton for regular routine maintenance yesterday. And as always, I'm impressed with the friendliness and courtesy extended to me a I was at Lexus of Edmonton for regular routine maintenance yesterday. And as always, I'm impressed with the friendliness and courtesy extended to me at the dealership. Kerri in Service was simpy outstanding! More

Excellent Service Everyone from the front desk to the Manager, Assistant Mgr, Serving Mgr and all staff they are all very professional helpful and well trained in custo Everyone from the front desk to the Manager, Assistant Mgr, Serving Mgr and all staff they are all very professional helpful and well trained in customer service, Thats what bring me back to the Lexus Westside Edmonton dealership to purchase my replacement vehicle from this dealership. I was completely satisfy with my vehicle and experienced the same satisfaction service when I took my vehicle for the initial 1600 km of my new vehicle. More

Excellent Service Everyone including the service manager work hard to ensure good service. Complements to Lee Morris, Service Dept for excellent customer service and u Everyone including the service manager work hard to ensure good service. Complements to Lee Morris, Service Dept for excellent customer service and understanding! Dave and Micki More

Excellent Service I brought my vehicle in for the initial 1,600km servicing this week and was very impressed by the level of professionalism and service that I received I brought my vehicle in for the initial 1,600km servicing this week and was very impressed by the level of professionalism and service that I received. The staff and technicians went above and beyond to ensure that I was completely staisfied with my vehicle, and that the experience of servicing my vehicle went as smoothly as possible. Hands down the best service experience I have ever received. More

Very professional & pleasant experience on January 4th appt. All staff are pleasant and helpful. It is obvious they are well trained in customer service and care about the customer and their time. Service done All staff are pleasant and helpful. It is obvious they are well trained in customer service and care about the customer and their time. Service done in a timely manner and I always appreciate the availability of a loaner vehicle. I am on my second vehicle purchased from this dealer and continue to return here. More