Lethbridge Kia

Nothing against the cars, but the way this dealership deals with customers sucks! They don't care about being honest and transparent as long as they can get sales. Beware! I'm currently frustrated with deals with customers sucks! They don't care about being honest and transparent as long as they can get sales. Beware! I'm currently frustrated with Lethbridge Kia as they made me sign the Bill of Sale on September 30th for 2024 Seltos SX and was promised to get it by October 23rd. I made a down payment and paid already for two bi-weekly payments at Kia Finance without having the vehicle in my possession just to reach their sales quota for the month of September. They fail to fulfill their promise and the way they treat me really sucks. I am the one who always reach out about the delivery status of my vehicle and they always tell me it's arriving 'today' for the past two weeks already since Oct. 23. Yesterday (November 3) the vehicle arrived at the dealership and I got the text that it was ready for pickup by 4:24pm which is too late because registry and insurance who were waiting for my vehicle was closed already and will open again on Monday (Nov. 6). By the way I also gave them a Notice of Deal Termination yesterday and I wrote on the notice that if I will still consider having the vehicle I would like to remove the packages that I availed because I found out that those add ons doesn't really matter if I resell the car after years but before signing on September 30th they convinced me to get that because it adds up to the value of reselling the car which was a lie. I went there yesterday 5pm to make some changes to the bill of sale and to see if they already had the add ons like Alberta Value Package, SR propack, and PPF installed but I only saw block heater and all weather mats. The only thing they do is demonstrate how the system of the car works which is obviously easy to navigate, but when I asked if where are the packages they make me talk to other person and they immediately took the vehicle to the service area, then when I ask where is the vehicle they took it out again for me to see and has something new installed which is the undercoat paint or something. They disrespected my request and I have evidence of sms for three of them who works there to not install any of the add ons since Nov. 2nd. The only add on that they can remove is the extended warranty which doesn't make sense, because if you can revise that on bank then other add ons can be revised too. 6pm they were closing, I'm still there waiting for the cancellation of the deal but they turned off the lights and told me to get out and wait outside of their dealership until this morning because it's trespassing if I remain inside while all of them were leaving to get home. That was really horrible and traumatic experience for me. They are not even transparent on everything that the client's deserve to know which violates our right as a consumer. Take note: I talked to general manager yesterday in the morning while my vehicle is not yet on their dealership and he agrees to remove all the add ons that I availed and funny part is he told me to continue getting the vehicle because many wants it so I can sell it on higher price, which we all know that once you get the brand new vehicle on every dealership its value will drop immediately! More

I have purchased 2 vehicles here over the past couple years and Rumal has been fantastic. We sppreciate him and his great demeanor. HOWEVER i have had the worse serve ever not once but 3 times in a r years and Rumal has been fantastic. We sppreciate him and his great demeanor. HOWEVER i have had the worse serve ever not once but 3 times in a row. My vehicles (both kias) will not be coming back here for any services what so ever. Very disappointing. Does not return phone calls in a timely manner if at all and have even misplaced me keys so work could be be done when it was booked into the shop. This customer will not be returning. More

Landon went above and beyond to find the car I wanted and made the deal effortless. Great experience. Thanks Landon made the deal effortless. Great experience. Thanks Landon More

Lethbridge kia has been really helpful in getting a my new telluride. Its been amazing new telluride. Its been amazing More

Didn't have a great experience with this dealership. On a Saturday they offered me $26,000 for my trade in and I wanted $28,000 so I left to think it over. Came back one day later to make that deal and On a Saturday they offered me $26,000 for my trade in and I wanted $28,000 so I left to think it over. Came back one day later to make that deal and they said they would no longer do that and only offered me $20,000. I guess you live you learn and I should have got it in writing but their loss. Ill now be buying my Carnival elsewhere. More

Landon and the rest of the team went above and beyond to help our family out than you soo much. help our family out than you soo much. More

Many thanks KIA lETHBRIDGE. As your customer for more than 8 yrs, this time I must put on record my appreciation & recommendation of your dealership for a job well done to all. M As your customer for more than 8 yrs, this time I must put on record my appreciation & recommendation of your dealership for a job well done to all. My online buying has been very satisfying, trusthwothy of the staffs. GOOD CAR, GOOD SERVICE AND DELIVERY WELL DONE. Especially to Landon Cronk and Griebel AND THE DELIVERY GUY for all your collective effect making my shopping with KIA LETHBRIDGE A SUCCESS. Congratuation. Thanks a million. ROGER TEY KANG BROOKS APOLLO DELIVERY SERVICE. More

Thank you Kia & Landon Cronk for getting me into my 2022 Kia Sportage! Highly recommend Landon Cronk! Kia Sportage! Highly recommend Landon Cronk! More

Thanks Landon and Lethbridge KIA ,for excellent service and care and making buying a car simple. and care and making buying a car simple. More