Leavens Volkswagen London

I’ve been a loyal customer, consistently giving five stars, but now I’m forced to give a one star. After trusting this dealership to fix an issue with our vehicle—and paying a high price for it—the prob stars, but now I’m forced to give a one star. After trusting this dealership to fix an issue with our vehicle—and paying a high price for it—the problem returned within a month. We’ve reached out multiple times, spoken to managers, and brought the car in repeatedly, yet there’s been no resolution, only dismissiveness. Why were we charged for parts and labor that didn’t solve the issue? This feels like a money grab and dishonest service. We were considering buying another car from them, but no longer. After months of effort and wasted time, we're left without trust and out of patience. All we’re asking is for the job to be done correctly or our money refunded. To make it worse, the "fixed" issue became a safety risk while driving. Consider this a warning—ask questions and demand accountability if you choose this dealership. More

The service department is terrible and I see there are many other complaints on this site about this…our story is we have a 2022 Jetta and there is a known problem in which the rear breaks wear faster tha many other complaints on this site about this…our story is we have a 2022 Jetta and there is a known problem in which the rear breaks wear faster than they should. As such VW offer an extended warranty on breaks upto 50,000 km. I had Leaven’s service dept check our breaks just before the 50,000 km and they said our breaks were fine and wouldn’t need to be done. Approx a month later we took it in for an oil change and in their inspection they said our rear breaks were practically down to metal and needed replacement - now over the 50,000 km warranty period. They didn’t wear that much in a month. Then they quoted us almost $1,000 to do the breaks - we left and took to Kal Tire who did it for $500 - approx. half what Leaven’s quoted. Leavens also told us it needed control arm bushing but that would be covered under warranty - however then would need an alignment which wouldn’t be covered. They quoted us $200 for the alignment. So we booked for the work and then when my husband called to arrange a shuttle they told us that because we have adaptive cruise control the price for the alignment would actually be $350 - so we called around and took the car to Kal Tire again and they said their cost for alignment is $140. More

From sales to service worst experience I ever experienced. I wish I could turn back the time and go somewhere else experienced. I wish I could turn back the time and go somewhere else More

I want to thank Miranda Langford for her outstanding professionalism, patience, and comprehensive knowledge of Atlas 2024. Miranda's dedication to ensuring our comprehension of the car's features and in professionalism, patience, and comprehensive knowledge of Atlas 2024. Miranda's dedication to ensuring our comprehension of the car's features and intricacies left a lasting impact on us. Throughout our recent car-buying experience, Miranda exceeded expectations by providing detailed information and addressing all our inquiries. Her willingness to assist us not only made the process informative but also enjoyable. Her commitment to customer satisfaction is truly admirable, and we appreciate her exceptional service. Thank you, Miranda, for creating a memorable car-buying journey for us. Your expertise reflects positively on the dealership, and we eagerly anticipate recommending your services to others. More

Teagan was amazing - friendly helpful and very knowledgeable. I absolutely love the car she sold me in May. The rest of the team - Abby, Greg and Chris made me feel welcome. In fact everyone was knowledgeable. I absolutely love the car she sold me in May. The rest of the team - Abby, Greg and Chris made me feel welcome. In fact everyone was friendly and helpful, organized and prompt. I recommend without hesitation More

Car had 6500 k on it when I bought it. It now has 43000. The tires are done already which tell me they switched the newer ones for older ones. It now has 43000. The tires are done already which tell me they switched the newer ones for older ones. More

Purchased a used GLI from Leavens and couldn’t be happier. My salesman was Alex Andrew’s and he made it easy and an amazing experience. I will definitely be dealing with them when I purchase again in happier. My salesman was Alex Andrew’s and he made it easy and an amazing experience. I will definitely be dealing with them when I purchase again in the future More

Excellent experience with Clinton Smith on the purchase of our new VW Atlas. His full knowledge of all features the Atlas has to offer was exceptional. A couple added features I love, is the extra large of our new VW Atlas. His full knowledge of all features the Atlas has to offer was exceptional. A couple added features I love, is the extra large windshield and how the doors extend down over the rocker panel. So when you exit the vehicle no more scuff marks on your pants. Love our new VW Atlas More

Last Saturday, April 23, we had an appointment to swap our winter tires for summer tires. While we were waiting, the service staff told us our front tires were out of alignment and asked our permission to our winter tires for summer tires. While we were waiting, the service staff told us our front tires were out of alignment and asked our permission to perform an alignment of two front tires. After paying $150 for the additional service, we found out that the misalignment was slight but just met the requirement of needing an adjustment. The mechanic suggested replacing all of our summer tires due to “heavy feathering.” We just bought the brand new car from this dealer in October 2020, and we have a set of winter tires for winter. It means we only used our summer tires for one season in 2021. Furthermore, we swapped our summer tires to winter tires in the fall of 2021 with the same dealer. At that time, nobody from the dealer mentioned any misalignment of our wheels. We checked our four summer tires; they all have deep threads with no visible signs of excessive wear. We asked the service staff to explain why it was necessary to replace all four of our reasonably new summer tires where the front wheels, not the rear, were out of alignment. The service staff said the mechanic was having lunch that time and she would ask him and call us the same day with an explanation. However, we didn't get a call. After three days, we received a message from the service manager about our prebooked future appointments. We sent him a statement about our disappointing service, and we have heard nothing from the service manager either. We went to the same car dealer we purchased our car from for services all the time. All we want is to get an OK service from the people we “know.” Unfortunately, we have to move our business to another car dealer. After all, an ethical car dealer with an honest service attitude is what we are seeking as a customer. More

We are very disappointed how sales person treats customers even though we are previous VW owners. When we pick up a new car, when we about to leave, we realized we got only one key instead of two. W customers even though we are previous VW owners. When we pick up a new car, when we about to leave, we realized we got only one key instead of two. We told her we got only one key then she convinced herself she got us two keys. She was very sure about that and she treated us as thief as someone trying to get a free key. She and her colleague were going through our bags in the truck and they were asked us ( I and my son) to start the car without the key she got us. Keep asking us over and over for checking our belongings and pockets even we already did. We told her that we got only one key but they didn’t listen us at all. We couldn’t believe they treated us criminals. After all things done what they could check with us, she finally went back to her office and she got the second key. I would not forget this happening and I will never buy at this place again. This is so ridiculous. WE DO NOT RECOMMEND THIS PLACE TO PHURCHASE A CAR. More