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Leavens Chrysler Dodge Jeep Ram

London, ON

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961 Reviews

1345 Driver Lane

London, ON

N5V 0B4

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961 Reviews of Leavens Chrysler Dodge Jeep Ram

November 21, 2014

The entire process was a pleasure! Justin returned contacted me within 15 min of submitting my online credit application. He found the vehicle I was looking for and secured financing wi More

by stephan71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Forgan
November 19, 2014

Matt McHardy is the man!!!!!!! I have dealt with Matt for numerous car purchases, his no nonsense professional attitude is what keeps me coming back. Great experience, awesome truck More

by Jamie Calwill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt McHardy
November 18, 2014

Great customer service!! Always a great experience buying a car at London City Chrysler! Matt was very helpful in picking out cars to show me that had everything I wanted and More

by jen.chambers.988
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt McHardy, Ali Lattimore
November 11, 2014

my experience was amazing My first time experince in buying a car was horiable! I got sucked into a high interest rate finance and a old car! This time was different. Thank yo More

by Alicia Brackenbury
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Hughes, Justin Gonciarz
November 10, 2014

No Hassle No Pressure No Nonsense As simple as it gets - I was approved at 3 other dealers, 3 visits to two, and 5 at one which was a nightmare. ONE phone call before my visit with Ju More

by gary.v.leblanc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Gonciarz
November 08, 2014

I hate having to babysit car techs. Just had my 2014 Dodge Dart in for an oil change and tire rotation. When I picked up the vehicle it smelled like a mechanic ate lunch in there - but More

by Dodgefan1988
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Fall
Nov 11, 2014 -

Leavens Chrysler Dodge Jeep Ram responded

Hello My name is Jeff Hobbs Service Manager at London City Chrysler. I’ve read over your concerns with your last visit to our Service Department and first and foremost I would like to apologize for not meeting your expectations. I’ve gone over your concerns and I assure you that are staff are not allowed to eat food in Customer vehicles at any time. I can’t explain the smell but I’m trying to figure out what happened. I’m very sorry it left our facility with this odour. Seat covers are a good idea and we’ve also used them and continue to too use cloth covers during some of our repairs. With our new set up the vehicles are now shuttled through the department by porters and dry technicians that are not generally working directly with oils, grease. Vehicles then have a final inspection to make sure they are free from any marks in the interior we may have caused. Using seat covers at all times is an excellent idea though and we may consider implementing this again. The Tire pressures should have been checked and adjusted for you. It is an inspection requirement. I’m not sure how this got missed but I intend on reviewing this with the shop staff so similar problems don’t happen again. I really appreciate you letting us know about your Service Experience. Your feedback gives us an opportunity to review our processes and improve. I encourage you to give us another chance to prove to you that we do take great care of our customer’s and continue to go above and beyond to make sure the London City Experience is a great one. Sincerely Jeff Hobbs

November 07, 2014

Superb Customer Service! We took a trip to London from Kitchener to look at a used car. The dealership had a promotion for a $25 pre-paid visa which was more incentive to take More

by Leng Tang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Cartwright
November 06, 2014

Great Car Buying Experience My Salesperson, Jesse Hughes was a pleasure to deal with. He is knowledgeable, friendly, respectful and a true professional. I look forward to servic More

by badwebsite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Forgan, Jesse Hughes
November 04, 2014

will recommend to friends and family I went into the lot to see what used vehicles they had that caught my eye. I was looking at a few different Jeeps when James asked me if I needed any More

by JenBarned
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
November 01, 2014

Fantastic place! As soon as you walk in you're greeted with a smile, and prompt service. Every one in the building seems to be in a great mood all the time. I had a gr More

by skatergirl
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt McHardy, Ali Lattimore
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