Laird Wheaton GM

Oil change When I dropped my vehicle off for service I was told to come back in 2 hours and it will be ready. 2 hours later when I returned, I was told it hadn' When I dropped my vehicle off for service I was told to come back in 2 hours and it will be ready. 2 hours later when I returned, I was told it hadn't even entered the shop. This was not a case of them being really busy as I overheard the technician asking the service advisor what he had for him to do. Thee service advisor was unorganized. I was then told "we can put a rush on it, it'll be ready in 45 min" Meanwhile I'm thinking if it can be done in 45 min, why did I just wait 2 hours. Despite the fact that I just bought this new truck at that dealer 1 year ago, I will not return to them. This is the second time I've experienced poor customer service in the service dept. More

We had trouble with our 2000 Sunfire starting. Had it to another repair shop and they checked codes and replaced a crankcase sensor. Still had the problem. The Sunfire only has 110,000 kms on it, and has another repair shop and they checked codes and replaced a crankcase sensor. Still had the problem. The Sunfire only has 110,000 kms on it, and has been extremely reliable. finally took it to Laird Wheaton in Nanaimo on Monday at 4pm. They phoned me at home about 530 pm and stated that the starter was the problem, and not the expensive computer problems that the previous garage thought.. They replaced the starter, and I picked up the vehicle at 7pm. (they have a late shift of mechanics that work until 11pm). Problem solved, with a very reasonable bill. Their rates are very fair, and keep the repair costs reasonable. Bruce Frey More

The Laird Wheaton GM Service Department falsified a Provincial Inspection (BC) and attempted to extort unnecessary repairs of our vehicle to the tune of approximately $4,000. A second inspection with Provincial Inspection (BC) and attempted to extort unnecessary repairs of our vehicle to the tune of approximately $4,000. A second inspection with another Provincial Inspection facility found no issues with the suspension/steering of our Chevy truck. Finally, a third inspection of the truck, unwittingly by Laird Wheaton GM, also confirmed no issues with the suspension/steering. The Dealership refuses to discuss our concerns or even answer simple questions. More

I took my car in for servicing and asked what else I needed to do to maintain my warranty, I was told nothing until my next oil change. I then have major issue and find out my warranty is void because needed to do to maintain my warranty, I was told nothing until my next oil change. I then have major issue and find out my warranty is void because they forgot to mention I needed to have something done! Why go to the professionals when they are going to dick you around and cost you thousands of dollars. I strongly would NOT recommend this service department!!! More