Laird Wheaton GM

THE WORST EXPERIENCE Laird Wheaton sold me a vehicle that had a large scratch on the rear cargo area and said it would be fixed by a mobile paint person which it was not and then advised it had to be re that had a large scratch on the rear cargo area and said it would be fixed by a mobile paint person which it was not and then advised it had to be repaired by a body shop. This was not taken care of. My phone could not be paired and the salesperson said it was an issue with my phone. I looked into this with Apple and London Drugs and there is no problem with my phone. I took the vehicle into the local dealership in Comox where neither the service manager nor a staff member could pair their phones. The service manager asked me if I had been given an additional set of tires and was I aware that I was driving on dedicated snow tires which are not suitable for summer driving. I was not! I contacted Laird Wheaton as I was really upset and made an appointment to bring the vehicle in. To my surprise they suggested an option of giving them another $6,000 for a new vehicle. Not an option for me. I asked them to simply provide the proper tires and they could keep the snow tires. No resolution. I purchased the proper tires through my local dealership at a cost to me of $767.19 Only one key fob was given to me at the time of purchase and I requested an additional one be provided which was not and was told I could purchase another one for $316.00. It was found that the radio/infotainment system, back up camera were not working. As still under warranty these were replaced. There were still issues with using OnStar and this was not repaired until August 16th through OnStar online. This dealership had not done a thorough check of operating systems prior to selling me the vehicle. A lot of time, stress, anxiety has arisen out of Laird Wheaton’s questionable business practices More

They are selling vehicles without a thorough professional inspection. Buyer beware!!!! Upon these findings in a vehicle we were going to purchase, we were told there was nothing they could do. They are going inspection. Buyer beware!!!! Upon these findings in a vehicle we were going to purchase, we were told there was nothing they could do. They are going to sell it to someone else. I can only assume they are going to do that because they did not reply to me after our findings!!! More

First off, they sold me the vehicle without the antenna. I mentioned to my Dealer that the radio wasn't great and we weren't able to get reception in our own town but nothing was done at that time. This tim I mentioned to my Dealer that the radio wasn't great and we weren't able to get reception in our own town but nothing was done at that time. This time, I came in and mentioned my radio not being that great and they said they'd have a look at it for me. They told me that my antenna was recently stolen and that's why my radio sucks. I never had an antenna on this truck (provided photo proof), was never installed, and I told my dealer this so that they could stop saying "Big Bad Nanaimo" stole it from me but he clearly never passed on the message because even the day I brought it in, they still said that it was "Stolen". Always good to see that they are blaming others instead of taking ownership of the problem. It also worries me that they can't tell a year and half of exposure vs new and freshly stolen. They offered to cover the antenna for me so I brought it in for my appointment at 0915 but they weren't able to get it in so they had it all day. It was in the exact same spot as when I dropped it off so it didn't even go in the shop, so why couldn't someone install it while I stood there. It was a pretty frustrating adventure to Laird Wheaton More

Quoted me $200 for a new key. Were unable to make a new key, tried to charge me $350 saying "this one locks and unlocks the door". I refused to pay and the service guy immediately threatened collections s key, tried to charge me $350 saying "this one locks and unlocks the door". I refused to pay and the service guy immediately threatened collections so I spoke with a manager in a room filled with big guys with their arms crossed (more kept arriving as I spoke). When it became clear to the manager I wasn't going to pay or to play his game of 'let's be reasonable and negotiate'. I was offered a lifetime ban, which I proudly accepted. A large man with his arms crossed watched me until I pulled away. Reported to Chevy Canada. More

Laurie was rude as I made a comment that my bill was 400$ and they didn’t fix anything. A fair comment on my behalf and a rude response on hers. and they didn’t fix anything. A fair comment on my behalf and a rude response on hers. More

Took my new Caddie in for the first oil change yesterday. My service was done to perfection! The oil change was completed, along with a tire rotation, topping up all the fluids, all at no charge because of t My service was done to perfection! The oil change was completed, along with a tire rotation, topping up all the fluids, all at no charge because of the Caddie four year maintenance program I got with my new car. Oh, and the clincher for me was the vacuum and car wash that was done after the service! It really felt like i was appreciated as a customer, and thanked for buying a higher end car! Thank you Laird Wheaton Service! 🥰 More

When I purchased my vehicle there, everything went well but, recently, I asked if they would buy the vehicle back outright from me. Not that it wasn't a good ride but mainly because it came with " Run Flat but, recently, I asked if they would buy the vehicle back outright from me. Not that it wasn't a good ride but mainly because it came with " Run Flat " tires. No spare tire. A lot of the models there come equipped with run flats. I only had the car for 5 months / 700 Km. I was treated like an absolute criminal. they know me yet they thought I was scamming them or something. Made me wait a long time. Finally I thought enough was enough and left. Went elsewhere. ( Never to Return ) George Edwards Nanaimo More

Very unhappy with this dealership. I have an intermittent problem with my vehicle so as per staff I was able to record the problem with a video and sent it in to them. They called me and left a voicemail to problem with my vehicle so as per staff I was able to record the problem with a video and sent it in to them. They called me and left a voicemail to say bring it in and they will replace the touchscreen under warranty at no cost to me. So I dropped it off and waited. Then they came out to say unfortunately we can't fix it, you need a new screen at well over a grand. And I ha to pay for the diagnosis as well as fuel for out of town drive. I still have this recorded voicemail telling me it will be free....now dealing with sales manager Mark and it's so far taken him about 2 weeks to get a simple small cheque to me, he's obviously blowing me off and does not care so I will do everything I can to be sure no one I know will visit this dealership. More