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Koch Ford Lincoln

Edmonton, AB

4.8
656 Reviews

5121 Gateway Blvd NW

Edmonton, AB

T6H 5W5

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656 Reviews of Koch Ford Lincoln

August 12, 2013

My experience at Koch Ford Lincoln was great. Jacob was a very amiable person to work with and he had some vehicles picked out for me upon my arrival based on the information I had given to me prior to my vi More

by ewosar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 15, 2013 -

Koch Ford Lincoln responded

Thanks for your great review ewosar. We're so glad you enjoyed your time here. If there's anything else we can do for you, don't hesitate to ask! Laurie Callsen Social Media Coordinator, Koch Ford Lincoln

August 10, 2013

I think it is very good. Actually before we went to Koch Ford, we have visited so many dealerships, such as mazda, toyota, honda, Volkswagen and so on. The reason I choose Koch and bought the car at the fir More

by bagelfan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chase Flatekval, Chase Flatekval
Aug 12, 2013 -

Koch Ford Lincoln responded

Thank you for choosing Koch Ford Lincoln! We treat our customers the way we want to be treated - with dignity and respect. We look forward to working with you for your vehicle service needs as well. Glen Finstad Voice of the Customer

August 09, 2013

Our experience at Koch was very pleasant. The staff was very helpful and we never felt pressured during any of our discussions. They were able to answer all of our questions and provide us with actual num More

by tkupilik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Hyer
Aug 12, 2013 -

Koch Ford Lincoln responded

We appreciate your comments! It is not an acceptable practice whereby our customers' vehicles are returned in a condition worse than when they were dropped off. Accordingly, we have made arrangements to have your vehicle cleaned on your next visit. Thank you for your understanding and for allowing us to make things right with you! Glen Finstad Voice of the Customer Koch Ford Lincoln

Aug 12, 2013 -

Koch Ford Lincoln responded

Treating our customers with the respect they deserve is just part of what we do. Thank you for choosing Koch Ford Lincoln for your vehicle purchase! Glen Finstad Voice of the Customer

August 07, 2013

Truck was perfectly clean when I dropped it off. When I picked it up its was dirty. I worked at an Audi dealer and they wash customers vehicle by hand before customer picks up their vehicle. If I notic More

by SMP220
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Dicks
August 07, 2013

I bought a Ford 150 Lariat one year ago and I have had very excellent service from the sales and service staff at Kosh Ford. The service was so good we just recently bought a Lincoln MKZ from the same peo More

by Perry1959
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Koch, Brent Coutts, Shelly Posey
Aug 07, 2013 -

Koch Ford Lincoln responded

Thank you for providing us with your comments about our sales and service staff. Your feedback is very useful to us!

August 01, 2013

Easy early morning drive in to service. Service rep close by to get work order in. Comfortable wait and quick shuttle to work and pick up also. Good job. More

by CJPetrus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter, Blair Martin
Aug 02, 2013 -

Koch Ford Lincoln responded

Thank you for reporting on your service visit, CJ. We are pleased you were able to take advantage of our comfortable lounge area and FREE Shuttle Service! We look forward to working with you again! Glen Finstad Voice of the Customer Koch Ford Lincoln

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