Koch Ford Lincoln

Treat You Like Family This is my third vehicle from Koch Ford Lincoln and each time I get the same great service and attention to my needs. Dave Koch and team offer consist This is my third vehicle from Koch Ford Lincoln and each time I get the same great service and attention to my needs. Dave Koch and team offer consistent, high quality service. I love it! More

Great custumer service After a lot of research figuring out what kind of used vehicle we were looking for. We went to Koch because they had the vehicles we wanted to test dr After a lot of research figuring out what kind of used vehicle we were looking for. We went to Koch because they had the vehicles we wanted to test drive and there prices were in line with what we expected. Gail our sales person was very helpful and gave us all the time we needed to decide. Gail has also been very helpful after buying the vehicle, setting up a replacement wheel to be installed as part of the sale and getting us an owners manual that we noticed missing. The service staff were professional also giving us the same level of great customer service. More

The People At Koch Ford Make All The Difference! When I made the decision to look for a newer vehicle, I was referred to Koch Ford by a relative who was very satisfied with their buying experience. When I made the decision to look for a newer vehicle, I was referred to Koch Ford by a relative who was very satisfied with their buying experience. After researching Koch Ford inventory online, I set up an appointment with Gail Grainger to test drive a couple of Ford Explorers (1 new and 1 previously owned). When I arrived for my appointment, both vehicles were ready for my inspection. I was treated with respect and patience while I asked questions and considered the options available with each vehicle. All of my questions were answered with knowledge and courtesy. After test driving both models and asking a few more questions, I was able to make a decision that satisfied all of the requirements and expectations of what I was looking for in a new vehicle. After choosing a brand new 2015 Ford Explorer Sport, the process of completing the financial arrangements was handled very professionally and expeditiously by Shelley Connick. I was extremely grateful for the additional suggestions made by Shelley to include chemical protection systems for my new Explorer. The thing I appreciated most was the delay (that’s right, I said “delay”) in picking up my new Explorer! Shelley explained that they did not want to rush the work of applying the protective agents to my new vehicle just to meet the time and date originally agreed to for final delivery. This made a very clear statement to me that my satisfaction with Koch Ford service in all areas - sales, financial, and mechanical - was of utmost importance. Also, the way each of the aforementioned services was provided to me was very smooth and fluid, from one step of the process to the next, right up until I took delivery of my new vehicle – in other words, from the beginning of the process to its conclusion. It became very clear to me that I was dealing with a cohesive team of individuals who all shared the same strong commitment to customer service and satisfaction. From my overall experience at Koch Ford, I know I am a valued customer, and that any maintenance or other service I may require will be handled with the same professionalism and commitment in the future! You can buy a nice new vehicle at any dealership on any street in any city you may happen to be shopping. And you can price shop all you want and haggle with the sales staff of any dealership to get the best deal possible. But the people at Koch Ford make all the difference in terms of customer experience - distinguishing and setting themselves apart from the competition in knowledge, team work, ability, courtesy, and professionalism. The management at Koch Ford should feel very proud that they have such a consistently strong team of individuals who represent their business to the buying public - a team that I think will continue to enhance the reputation of Koch Ford when compared to their competitors for years to come! And for me, this makes all the difference in terms of what I value in my relationship and experience with automotive dealers. As a result, I will not hesitate to recommend Koch Ford as a first choice for sales and service to family, friends, or anyone else who asks for my advice when considering their next purchase of a new or previously owned vehicle ! (P.S. I had the opportunity to meet a couple of other individuals on the sales team during my time at Koch Ford. The care and personal attention they gave during these minor encounters only served to enhance my buying experience. Unfortunately, I am unable to acknowledge their contribution here as I have regretfully forgotten their names! Nevertheless, they did their part to solidify my very positive impressions and views of the Koch Ford team !) More

Above Expectations! My salesperson was Shelly and it was a pleasure working with her. It took me about 3 months from starting to search for a new vehicle to actually gett My salesperson was Shelly and it was a pleasure working with her. It took me about 3 months from starting to search for a new vehicle to actually getting one and Shelly patiently worked with me the whole way. The buying experience was pretty smooth and she was fun person to work with! A satisfied customer!!! More

Waht a GREAT bunch of people at Koch Ford Bob My sales person Brittany answered every single question I had , even went outside in -40 C to be sure vehicle had power driver's seat. Stayed in Bob My sales person Brittany answered every single question I had , even went outside in -40 C to be sure vehicle had power driver's seat. Stayed in touch as we waited nearly 3 weeks to see if our other vehicle was a write off. No sales pressure tactics , low key . Couldn't be happier. Every one at Koch Ford I had contact with were first rate people. More

Very smooth I got a better deal than I thought going in. Quality vehicle and no hassle transaction. Everyone, from the Sales staff to the finance employees wer I got a better deal than I thought going in. Quality vehicle and no hassle transaction. Everyone, from the Sales staff to the finance employees were professional and personable. Thanks. More

Great experience buying 2014 F-150 at Koch My salesman Jayme Fritz was a pleasure to deal with. The communication I had with Jayme was clear and he answered all of my questions in a timely man My salesman Jayme Fritz was a pleasure to deal with. The communication I had with Jayme was clear and he answered all of my questions in a timely manner. I felt like I was treated in a fair and courteous manner throughout the whole process. The truck met all my expectations and the experience was very good. I would not hesitate to recommend Jayme Fritz and the staff at Koch ford. More

Great! doens't always start off good. I bought a vehicle from Koch and my initial experience wasn't the best. That changed fast. The folks at Koch pulled out all stops to make sure I was I bought a vehicle from Koch and my initial experience wasn't the best. That changed fast. The folks at Koch pulled out all stops to make sure I was completely satisfied. Dan Stuckey and Mitch Poynter went what I consider to be above and beyond what was required to make sure I was "Completely Satisfied" Not every sale may start well. The difference is what a dealer will do make it right. And did these folks to just that. At Koch "Completely Satisfied" isn't a slogan it's their business practice. Dax, thank you for your tireless work to ensure that I would not only want to come back, but have you folks as my preferential dealer. I would definitely recommend Koch to others! More

Repeat Business I had bought my original F150 from Koch and it was a great experience which is why when it was stolen a few months ago I returned to buy the same vehi I had bought my original F150 from Koch and it was a great experience which is why when it was stolen a few months ago I returned to buy the same vehicle again from Nancy, Juri and their team. I'm hoping I won't need another vehicle in awhile but if I do I'll be back to get another F150 from them. Thanks, Zach Best More

Great Customer Service We have really enjoyed the service in Koch Ford Lincoln. It was hassle free, and they were very accommodating. We would definitely recommend their ser We have really enjoyed the service in Koch Ford Lincoln. It was hassle free, and they were very accommodating. We would definitely recommend their service. More