Koch Ford Lincoln

Excellent client orientated service I had a very pleasant and client orientated service from Ty Lee and his support from the used car management. ++++ service and accommodating test dri I had a very pleasant and client orientated service from Ty Lee and his support from the used car management. ++++ service and accommodating test driving, pricing, information, background on the used car, after market item, handling of the pick up need scheduling due to winter road conditions and picking up a mustang GT. More

Car trade in I had an excellent experience at Koch Ford while trading in my Ford Escape for a Ford Explorer. Mike Sirman was very kind and knowledgeable while help I had an excellent experience at Koch Ford while trading in my Ford Escape for a Ford Explorer. Mike Sirman was very kind and knowledgeable while helping me chose my new vehicle. I would definitely recommend coming to this dealership for your new or used vehicle! More

Shelley is Awsome!!! We dealt with Shelley when we were getting our new Mustang, She was so awesome and very honest, we went to a couple of places and as soon as the other We dealt with Shelley when we were getting our new Mustang, She was so awesome and very honest, we went to a couple of places and as soon as the other salesman hear that your buying a Mustang, they just try to rip you off, but not Shelley she gave us the best deal there is. She always contacted us constantly giving us updates on the car arrival date and was very pleasant from beginning to end. I would definitely recommend dealing with her if you want to buy a new car from the most honest salesperson in Edmonton. Anna in finance was awesome as well. Thanks Shelley. More

What a ride. Mike Sirman you made this the best experience a person could ask for. And to the rest of the staff along for the ride Thank you Mike Sirman you made this the best experience a person could ask for. And to the rest of the staff along for the ride Thank you More

Easy to deal with and friendly Staff! I was in the market for a pickup truck and I wasn't sure which brand I wanted to go with. Brittany Augusto was more than glad to help me decide on a b I was in the market for a pickup truck and I wasn't sure which brand I wanted to go with. Brittany Augusto was more than glad to help me decide on a brand first before hammering me with numbers and payment plans or try to fit me into a truck that she thought I should buy. The process was extremely easy with no pressure from Brittany or her manager Andre Jespersen. Highly recommend Koch Ford to anyone that is in the market for new or used. They do have your best interest at heart More

Best purchasing experience Koch gave us a fantastic deal and their customer service is top notch! My boyfriend and I went in to find out more about the Escape, we weren't lookin Koch gave us a fantastic deal and their customer service is top notch! My boyfriend and I went in to find out more about the Escape, we weren't looking to purchase right then so we had our guard up. Darren listened to us when we said we weren't looking to purchase that night and took the pressure off completely. He answered all of our questions about the vehicle. We appreciated how easy Darren made the experience and for the next couple days when we would email him additional questions he was very quick to reply. When we did come to a deal, Anna in finance was a wealth of knowledge when it came to services packages which we ended up purchasing as well. We are already recommending Koch to friends and family. More

2014 lincoln mkz went 2 buy a new vehicle and everyone was so nice and helpful. made the whole experience easy. I would recommend Koch ford Lincoln 2 anyone looking 2 went 2 buy a new vehicle and everyone was so nice and helpful. made the whole experience easy. I would recommend Koch ford Lincoln 2 anyone looking 2 buy a vehicle . More

Top flight service experience This dealership has exceeded my service expectations. I bought my Fords elsewhere and came to them because I needed warranty work on a car I had bough This dealership has exceeded my service expectations. I bought my Fords elsewhere and came to them because I needed warranty work on a car I had bought and refused to deal any longer with another Ford dealership that had provided appalling service. I never thought it possible to get this level of service in this day and age. The Service Advisors are universally professional - they are experienced, well trained and know their craft. They are friendly, helpful, and work really hard to resolve issues. They provide up front estimates, they under promise and over deliver and are open about glitches that they may suffer from time to time. I really appreciate how they look after the customer with warranty issues and recalls. I couldn't ask for more. More

Buy here....they are great Mike Sirman treated me ten times better than the competition and was true to his words. Great deal and fast service. Went over and above the competi Mike Sirman treated me ten times better than the competition and was true to his words. Great deal and fast service. Went over and above the competition and provided great advice and would definately deal again. More

Out of town purchase Did a deal over the phone on a 2016 Expedition. Arrived late at the end of the day. They had the truck ready to go. Even had the finance manager wor Did a deal over the phone on a 2016 Expedition. Arrived late at the end of the day. They had the truck ready to go. Even had the finance manager work late to seal the deal. Traded in my truck. They offered by far the best trade in value. Was dealing with 6 different dealerships and Koch offered by far the best trade in Value. From the first phone call to the follow up Koch was amazing to deal with. More