Koch Ford Lincoln

Easy to deal with and friendly Staff! I was in the market for a pickup truck and I wasn't sure which brand I wanted to go with. Brittany Augusto was more than glad to help me decide on a b I was in the market for a pickup truck and I wasn't sure which brand I wanted to go with. Brittany Augusto was more than glad to help me decide on a brand first before hammering me with numbers and payment plans or try to fit me into a truck that she thought I should buy. The process was extremely easy with no pressure from Brittany or her manager Andre Jespersen. Highly recommend Koch Ford to anyone that is in the market for new or used. They do have your best interest at heart More

Best purchasing experience Koch gave us a fantastic deal and their customer service is top notch! My boyfriend and I went in to find out more about the Escape, we weren't lookin Koch gave us a fantastic deal and their customer service is top notch! My boyfriend and I went in to find out more about the Escape, we weren't looking to purchase right then so we had our guard up. Darren listened to us when we said we weren't looking to purchase that night and took the pressure off completely. He answered all of our questions about the vehicle. We appreciated how easy Darren made the experience and for the next couple days when we would email him additional questions he was very quick to reply. When we did come to a deal, Anna in finance was a wealth of knowledge when it came to services packages which we ended up purchasing as well. We are already recommending Koch to friends and family. More

2014 lincoln mkz went 2 buy a new vehicle and everyone was so nice and helpful. made the whole experience easy. I would recommend Koch ford Lincoln 2 anyone looking 2 went 2 buy a new vehicle and everyone was so nice and helpful. made the whole experience easy. I would recommend Koch ford Lincoln 2 anyone looking 2 buy a vehicle . More

Top flight service experience This dealership has exceeded my service expectations. I bought my Fords elsewhere and came to them because I needed warranty work on a car I had bough This dealership has exceeded my service expectations. I bought my Fords elsewhere and came to them because I needed warranty work on a car I had bought and refused to deal any longer with another Ford dealership that had provided appalling service. I never thought it possible to get this level of service in this day and age. The Service Advisors are universally professional - they are experienced, well trained and know their craft. They are friendly, helpful, and work really hard to resolve issues. They provide up front estimates, they under promise and over deliver and are open about glitches that they may suffer from time to time. I really appreciate how they look after the customer with warranty issues and recalls. I couldn't ask for more. More

Buy here....they are great Mike Sirman treated me ten times better than the competition and was true to his words. Great deal and fast service. Went over and above the competi Mike Sirman treated me ten times better than the competition and was true to his words. Great deal and fast service. Went over and above the competition and provided great advice and would definately deal again. More

Out of town purchase Did a deal over the phone on a 2016 Expedition. Arrived late at the end of the day. They had the truck ready to go. Even had the finance manager wor Did a deal over the phone on a 2016 Expedition. Arrived late at the end of the day. They had the truck ready to go. Even had the finance manager work late to seal the deal. Traded in my truck. They offered by far the best trade in value. Was dealing with 6 different dealerships and Koch offered by far the best trade in Value. From the first phone call to the follow up Koch was amazing to deal with. More

Buyer Beware! Out of province purchased, sight unseen. Relied on dealers honesty and integrity. Extremely disappointed with the exterior paint scrapes that were sup Out of province purchased, sight unseen. Relied on dealers honesty and integrity. Extremely disappointed with the exterior paint scrapes that were supposedly fixed. Poor job. More

Excellent pre-owned car dealership It was a very pleasant experience to buy a car from Koch with the help and professional advice from Mike. Yuchen and Andre were also very helpful. A It was a very pleasant experience to buy a car from Koch with the help and professional advice from Mike. Yuchen and Andre were also very helpful. Appreciated! More

Not Happy Extremely disappointed with the treatment by Koch Ford and their employees. Each time I take my Ford Escape into this dealership for a "day" service, Extremely disappointed with the treatment by Koch Ford and their employees. Each time I take my Ford Escape into this dealership for a "day" service, it takes them two days to work on my vehicle not once but a couple of times. Was told by my salesman Mike if my windshield rock chip was to spread as they had just filled it in. That they would fix it for free, turns out it was starting to spread, and I had to argue that it was supost to be free of charge. Also was getting a remote car starter installed that would only take one full day of work... turns out to be two days. Thus sending me to Enterprise for a free rental went there, and they wanted to charge me for it. Koch Ford was no help in resolving the issue... as a composition from Terry Peck, they would take $100 off for the replacement windshield, after talking it over with him i got it for free and one free oil change, and one free tank of gas and a car wash from the other manager Lino who was much better to deal with and apologized. Overall Courtney Bain was not good to deal with Manager Terry Peck: also not good to deal with after hanging up on me. More

Excellent customer service We were visiting in Edmonton, from BC, when our vehicle died. We called about a used vehicle we saw in the display ad from the dealership. Ron Koehler We were visiting in Edmonton, from BC, when our vehicle died. We called about a used vehicle we saw in the display ad from the dealership. Ron Koehler came and picked us up in the vehicle we had asked about. We decided on it and put a down payment with Patrick Watson. When we had arranged the money transfer with our Credit Union, Ron came in on his day off, met us at the rental company we had rented a car from, and brought us back to Koch, where we finished the payment for the car. Koch then supplied us with a 'transit permit' so we could drive it back to BC, after dealing with the appropriate licensing to operate it in BC until the inspection was done. All-in-all, a very pleasant experience for us and a great contrast to some of the dealerships dealt with in the past. More