Koch Ford Lincoln

Outstanding Customer Care Blair Martin goes above and beyond when it comes to his customers. He is professional, friendly, a team leader and genuinely cares. He took the time Blair Martin goes above and beyond when it comes to his customers. He is professional, friendly, a team leader and genuinely cares. He took the time to explain how to maximize the use of my extended warranty plan. My vehicle was ready early, even with all my little 'extra' add on requests. There is no doubt in my mind that KOCH FORD LINCOLN offers the best products at the best prices and stands behind them 100% with their outstanding warranty while providing the best in customer care. Looking forward to our next vehicle service and oil change! Thanks again Blair! More

Awesome Caring Customer Service As a longtime Koch customer, we purchased our new Lincoln MKX and Brittany Augusto was amazing!!! My wife and I were travelling in the US and made an As a longtime Koch customer, we purchased our new Lincoln MKX and Brittany Augusto was amazing!!! My wife and I were travelling in the US and made an inquiry online about a couple MKX's. Brittany not only responded immediately but guided my wife through the process of selecting the right vehicle for her and also took the time to ensure she was thoroughly acquainted with its features. Brittany also assisted me with a sensitive management issue concerning the sales process. Great job Brittany and thanks from both my wife and I. Terry More

Great service Brittany did a great job, quick sale, pleasant to work with, and an efficient team all in, I would recommend going to see Brittany for future sales at Brittany did a great job, quick sale, pleasant to work with, and an efficient team all in, I would recommend going to see Brittany for future sales at Koch ford. More

Friendly and Caring I could not explain anymore. Mike was friendly and knowledgeable. When I asked some questions about 2010 Ford Edge I got the satisfying and honest ans I could not explain anymore. Mike was friendly and knowledgeable. When I asked some questions about 2010 Ford Edge I got the satisfying and honest answers. Then I made the purchase. I love it. More

It was Great The process was great. Other then a minor problem the deal went through great. Finance was fast and easy. All were professional and did there job grea The process was great. Other then a minor problem the deal went through great. Finance was fast and easy. All were professional and did there job great. More

2009 Lariat F150 Pedro and Brittany are FAR from the stereotypical "used car salesman"! They were courteous and informed, making the buying experience low-pressure and Pedro and Brittany are FAR from the stereotypical "used car salesman"! They were courteous and informed, making the buying experience low-pressure and pleasant. We will definitely check back here for our next vehicle. More

Excellent client orientated service I had a very pleasant and client orientated service from Ty Lee and his support from the used car management. ++++ service and accommodating test dri I had a very pleasant and client orientated service from Ty Lee and his support from the used car management. ++++ service and accommodating test driving, pricing, information, background on the used car, after market item, handling of the pick up need scheduling due to winter road conditions and picking up a mustang GT. More

Shelley is Awsome!!! We dealt with Shelley when we were getting our new Mustang, She was so awesome and very honest, we went to a couple of places and as soon as the other We dealt with Shelley when we were getting our new Mustang, She was so awesome and very honest, we went to a couple of places and as soon as the other salesman hear that your buying a Mustang, they just try to rip you off, but not Shelley she gave us the best deal there is. She always contacted us constantly giving us updates on the car arrival date and was very pleasant from beginning to end. I would definitely recommend dealing with her if you want to buy a new car from the most honest salesperson in Edmonton. Anna in finance was awesome as well. Thanks Shelley. More

Car trade in I had an excellent experience at Koch Ford while trading in my Ford Escape for a Ford Explorer. Mike Sirman was very kind and knowledgeable while help I had an excellent experience at Koch Ford while trading in my Ford Escape for a Ford Explorer. Mike Sirman was very kind and knowledgeable while helping me chose my new vehicle. I would definitely recommend coming to this dealership for your new or used vehicle! More

What a ride. Mike Sirman you made this the best experience a person could ask for. And to the rest of the staff along for the ride Thank you Mike Sirman you made this the best experience a person could ask for. And to the rest of the staff along for the ride Thank you More