Koch Ford Lincoln

Great Salesman to Deal With Ron was really great to deal with, straightforward and we did not feel pressured at any time by him. We took our time to make our decision and when it Ron was really great to deal with, straightforward and we did not feel pressured at any time by him. We took our time to make our decision and when it was time to discuss a deal he worked with us and his team to make the trade work for us. On the day of pick up the delivery process was thorough and we were provided with lots of information on our car and it maintenance history, functions, etc. The only constructive criticism we have for the used car sales team is less about Ron and more about the dealership in general: When we went to pick up the car the polish job was embarrassingly awful. Ron informed us that the dealership contracts an outside person to come in and detail the used cars. He quickly had someone from the Koch team take the car into the back (I think his name was Aiden?) and work his magic, and that car came out of the back looking like a whole different brand new car. Unfortunately Some of the wax that the contractor had used became white and flakey and is still stuck in crevices that are impossible to clean out on the car. I would highly recommend Koch stop wasting money on the contractor and pay their own talented people to make their used cars sale ready. More

Great service department Very pleasant and helpful. Answered all my questions. Did the service quick and car was ready even before he thought it would be. My car was washed an Very pleasant and helpful. Answered all my questions. Did the service quick and car was ready even before he thought it would be. My car was washed and ready to go. I was very happy More

Great service department The service department was fantastic, especially Blair Martin the service manager! I brought my truck in with a knocking noise in the engine and fro The service department was fantastic, especially Blair Martin the service manager! I brought my truck in with a knocking noise in the engine and from all the forums on the internet with people dealing with the same issue I figured I was in for a fight. Other owners around North America with the same issue usually ended up having to hire a lawyer before Ford would do anything for them. This was not the case at Koch, Blair Martin took care of my case personally. The process is the process and it did take a couple of weeks but Blair phoned me every day and updated me on where we were in the process. In the end I got everything I was hoping for and all under warranty. I am very happy with the service I received. More

Service Timely and professional service from service advisor. She explained what was to be done on my truck both before and after completion - went through al Timely and professional service from service advisor. She explained what was to be done on my truck both before and after completion - went through all aspects of work order and explained in layman's language what was done. She did a great job in this explanation. More

MKX Excellent From Idea to Acquisition After Matthew McConaughey drove the MKX on TV, I test drove from Kelly at Koch and he and Chuck were great resources, easy to deal with and Anna in Fi After Matthew McConaughey drove the MKX on TV, I test drove from Kelly at Koch and he and Chuck were great resources, easy to deal with and Anna in Finance made it all come together. What a great team and I had an excellent customer experience. More

Easily the best guy to deal with I came into Koch looking for a Mustang that was within my budget. I met Jayme and he is by far the most pleasant salesperson i've ever dealt with. He I came into Koch looking for a Mustang that was within my budget. I met Jayme and he is by far the most pleasant salesperson i've ever dealt with. He answered all my questions and went out of his way to allow me to test drive the vehicle i was interested in. If you're in the market for a new car this is your guy. More

Mike an Excellent man to work with! Very helpful! Mike Sirman made it very easy to make a purchase! Very helpful and professional!!He went over the truck, Programed my phone and explained all the work Mike Sirman made it very easy to make a purchase! Very helpful and professional!!He went over the truck, Programed my phone and explained all the workings!! Lino Marrelli very nice person to talk to!!! More

Positive experience in purchasing our new Ford Edge We were initially meet at the dealership by Mike Sirman. He accommodated our requests to test drive a couple of models before we made our decision. On We were initially meet at the dealership by Mike Sirman. He accommodated our requests to test drive a couple of models before we made our decision. Once decision was made, Mike was knowledgeable and answered all of our questions. He personally took us to meet with Anna Marrazzo in Finance. She was very professional in her approach. Overall our experience at Koch Ford Lincoln was very positive. More

2014 MKX purchase Working with Yuchen was a pleasure. He was helpful and responsive without bring over bearing. He made this purchase easy and stress free. We will tell Working with Yuchen was a pleasure. He was helpful and responsive without bring over bearing. He made this purchase easy and stress free. We will tell our friends about the positive experience at Koch. Love my new ride! Thank you. Deb Cromwell More