Koch Ford Lincoln
Edmonton, AB
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652 Reviews of Koch Ford Lincoln
Best Upgrade in an Escape Vehicle I upgraded my 2013 Escape for a 2017 Escape and I a very happy with my purchase from Koch Ford Lincoln. Mike Zwann helped me with selecting the perfec I upgraded my 2013 Escape for a 2017 Escape and I a very happy with my purchase from Koch Ford Lincoln. Mike Zwann helped me with selecting the perfect colour for my car and he always answered my questions and was very informative. Mike Zwann helped me purchase my 2017 Escape and was very knowledgeable and made buying my new car easier. I always have my car serviced at Koch and my experiences are always great. The staff are amazing and very helpful. Thanks Mike Z for everything, the car is awesome!! More
Selecting the right vehicle for our family We knew it was time for a new vehicle but we were not sure what we wanted. We keep our vehicles for at least 10 years, so when we buy a new one, we wa We knew it was time for a new vehicle but we were not sure what we wanted. We keep our vehicles for at least 10 years, so when we buy a new one, we want to make sure we get it right. Mike provided different vehicles to test drive and worked with us as we went through the process of narrowing down which vehicle would work best for our family. When we decided that the F150 was the one for us, Mike had to put in some extra time to find one that had all the options that we wanted. He found one for us and the price was right. We appreciate the time that Mike spent with us on this purchase. He provided great service. Overall, our experience with our new vehicle purchase at KOCH was excellent. More
Recent purchase of our 2017 Escape This is the first time that I have had to go and purchase a vehicle without my husband as he is now in a wheelchair.and I was very nervous about this. This is the first time that I have had to go and purchase a vehicle without my husband as he is now in a wheelchair.and I was very nervous about this. I should not have been worried as both Brittany Augusto the pre-owned sales specialist and Dax Stuckey with finance were so nice and explained everything to me with great clarity. They were also both very patient and accommodating with the extra phone calls back and forth with my husband to answer his questions and give him more information. Pedro helped me out when I picked up the vehicle, giving me a run-down on some of the new extras that i was not familiar with. Everyone also encourage me to come back if I have any questions on anything at all to do with the vehicle which was very nice. I would definitely recommend this dealership to others as they are all very friendly and helpful. More
Overbooked and Underdelivered When buying the Lincon MKX i was so excited for my 200k bumper to bumper warranty package. Every oil change i was to be given a Lincoln Loner Vehcile When buying the Lincon MKX i was so excited for my 200k bumper to bumper warranty package. Every oil change i was to be given a Lincoln Loner Vehcile and my car was to get detailed!. I booked my appointment for my first oil change. No Lincoln loners were available so i was left without a vehicle, they also had my vehicle from 9-430 and they didn't have time to detail it! Very disappointed. If your service bay is so booked and busy maybe get a few more Lincoln Loner vehicles. Also if your service bay is that backed up, maybe start the detailing process before it is going in for its oil change, instead of the vehicle just sitting there. The staff was friendly but definitely under delivered. More
Best Sales and Service Ever. We went to Koch to look for a used truck in 2015. We decided to look at new and were offered an amazing deal. We took it and bought a new diesel. The We went to Koch to look for a used truck in 2015. We decided to look at new and were offered an amazing deal. We took it and bought a new diesel. The Salesperson was amazing to deal with as were all the other people. Best part - NO pressure. This time in October 2017, we decided to get rid of our old 1999 truck and immediately though of Koch. So glad we did, again, NO Pressure! They are 2.5 hours away from us and they are worth every second of travel. You could not ask for a better group of people, from reception, salespeople and managers, right through to Jeremy Koch, everyone was great. Thank you Shelly, Brent, Terence, and Jeremy! More
Friendly and helpful staff All staff were very friendly. No one pressured you into buying a vehicle. They were very eager to make sure all questions were fully offered. They als All staff were very friendly. No one pressured you into buying a vehicle. They were very eager to make sure all questions were fully offered. They also took the time to ensure you knew everything and every part of the car before test drive and leaving for home with the car Thank you Brittany and team! More
Above and beyond service! Twice now I have brought my Lincoln to Blair Martin to fix problems that the "other" Lincoln dealer could not. Not only did Kosh succeed where the oth Twice now I have brought my Lincoln to Blair Martin to fix problems that the "other" Lincoln dealer could not. Not only did Kosh succeed where the other dealer had failed, but they went above and beyond to ensure I was satisfied. Kosh Ford covered a part that Lincoln would not under warranty. Customer for life! More
Professional, reliable, friendly, great service I’ve been a Koch client for over 25 years, and I cannot recall being dissatisfied with the service just once! In the service department, I must commen I’ve been a Koch client for over 25 years, and I cannot recall being dissatisfied with the service just once! In the service department, I must commend Blair's competent, effective, friendly and helpful professionalism. I also very much appreciate the shuttle bus service. More
Great Service, Excellent technical advice Hello. I recently came to Koch to service my 2006 Mustang that I purchased from you new. Koch has been the only service people to work on my car and i Hello. I recently came to Koch to service my 2006 Mustang that I purchased from you new. Koch has been the only service people to work on my car and it is in excellent hands and condition because of your technicians and service advisers. This was a routine oil change and small additional work and while being done the technician noticed a sheared wheel bolt. Everything was handled professionally when I was called and informed. Thanks everyone . ..a perfect service experience. More
Good, fast, reliable I recently bought a used car from here. The salespeople I dealt with (specifically Brittany, and also Andre) were both pleasant and helpful, and didn' I recently bought a used car from here. The salespeople I dealt with (specifically Brittany, and also Andre) were both pleasant and helpful, and didn't harass or barrage me. They gave me a fair price and had my car ready. It was only a few days between look at the car and driving it away. Next time I buy a car, this will more than likely be my first stop when shopping around. More