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Koch Ford Lincoln

Edmonton, AB

4.8
652 Reviews

5121 Gateway Blvd NW

Edmonton, AB

T6H 5W5

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652 Reviews of Koch Ford Lincoln

March 10, 2022

Horrible experience ! After buying 3 vehicles over the years I will never be back again. I was treated very rudely after inquiring about several vehicles by salesman Bra More

by yegrage
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Metcalf
Mar 10, 2022 -

Koch Ford Lincoln responded

We're sorry for your experience at Koch Ford, and thank you for your feedback on Brad. I will pass along and alert your comments to our management so that they are aware of your experience.

Mar 10, 2022 -

yegrage responded

If needed I could send you the emails we exchanged.

Mar 10, 2022 -

Koch Ford Lincoln responded

Yes that would be helpful, please email me at socialmedia@kochford.com.

March 08, 2022

Connie was amazing to deal with. She was informative and clear with what needed to be done to my vehicle. She also allowed me to talk with service personnel to know what was being re More

by Nicole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Connie
March 01, 2022

The Service writer,Danielle Brice, was great. Greeted me and explained the invoicing. Thank you More

by Briangward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Brice
February 26, 2022

Everyone that l spoke to was friendly and helpful. The pickup snd delivery is great. More

by Debra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doreen
February 21, 2022

I cannot give this dealership enough stars for the service I was given. Due to circumstances beyond their control I had to wait over 6 weeks for a part from the US for my car. They kept me informed on More

by lyonsfords@shaw.ca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelina Larsen , Service Advisor
February 16, 2022

Staff were very helpful and explained things well. No hiding costs were encountered which was grear More

by Wwells
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Bryce
February 13, 2022

Dealership was courteous and efficient. They repaired the necessary work required on our 2021 F150. More

by jwilles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Dowman
February 12, 2022

Bought my Explorer here. Still get it serviced here. Excellent service and excellent people. Vehicle was ready when promised More

by remora3712
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula 5 stars
February 11, 2022

Overall I’ve been experiencing with the great service from Koch Ford. Plus, the service advisor (Doreen) was very kind and helpful. More

by Randy Pratama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doreen Hayles
February 04, 2022

Excellent service! Great service from start to finish. I will always buy my cars at Koch More

by Greg.Yacyshyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connie, Brenda Radjo, Krissy Phillip, Mitchell Kolesnikoff
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