Kitchener Ford

I bought a pre-owned certified vehicle. 6 weeks later the motor went. My warranty would only cover $3000 so I was on the hook for $6000. I had only drove 4000km. THAT IS NOT THE WORST PART! 6 weeks later the motor went. My warranty would only cover $3000 so I was on the hook for $6000. I had only drove 4000km. THAT IS NOT THE WORST PART!. The gm dealership I took it to for the motor called me when they started to work on changing it to tell me the frame of the truck is not good. They had a body shop come in for a 2nd opinion and they agreed the vehicle frame is unsafe. The licensed mechanics will not put the motor in because of it being bad enough and unsafe. Kitchener Ford was supposed to call me back with some kind of solution. The date they said they would call me was months ago and now will not answer any of my messages or respond to me at all. I now have years of payments on something I can't drive or fix because it was unsafe and should not have been sold to me with the frame. Bair had received photos the garage took and his words to me was that the holes looked like they had poked them with their finger and were not already I there. I'm pretty sure to pass a safety you should not be able to poke holes with your finger into the frame. I have been brushed off like I don't matter. My children being in a vehicle I trusted was safe and certified to find out it is not MATTERS! I was willing to buy another truck from them if they were willing to work with me in rectifying the problem. But have been ignored. I tried as long as I could to not get anyone else involved but now I have no choice More

Bought my car new from these guys. .. nothing special about it. Maybe it was because I wasn't signing up for all that extra warranty crap! Got a letter from Ford of Canada (Customer Sat .. nothing special about it. Maybe it was because I wasn't signing up for all that extra warranty crap! Got a letter from Ford of Canada (Customer Satisfaction Program) saying that the PCM needed reprogramming to help prevent coolant intrusion into the cylinder bore. To test whether this is already happening requires a pressure test, but do you think the "Ford trained experts" at Kitchener Ford did this, while it was still under regular power train warranty? NO! Guess who paid the price... literally! :-( UPDATE: So, I get an update on my Ford app... Campaign #21N12 (One time repair for vehicles included in 19B37). But I've already paid!!! I contact the dealer to inquire about a refund for my out-of-pocket expense of almost $4k and, after a month of back-and-forth, I get informed that since I've already received a small amount of after warranty assistance on the original repair, I am not entitled for a full refund. More

Excellent service, stayed in touch with us the entire top, friendly service, willing to offer help and solutions top, friendly service, willing to offer help and solutions More

Service was excellent Personnel were friendly, courteous and knowledgeable They communicated well , answering all my questions and concerns in a professional manner courteous and knowledgeable They communicated well , answering all my questions and concerns in a professional manner More

I posted a bad review for the service I received on my Ford F150 truck. I was not until I sent the review did I get any response from the GM Scott Metcalfe. Again I have called several times to discuss Ford F150 truck. I was not until I sent the review did I get any response from the GM Scott Metcalfe. Again I have called several times to discuss my issue and each time they put me directly to his voice mail and not a response back. More

I have had nothing but good things to say about the service that I have recieved from Kitchener Ford. Very friendly staff and they repaired my vehicle in a timely fashion . Very professional from the p service that I have recieved from Kitchener Ford. Very friendly staff and they repaired my vehicle in a timely fashion . Very professional from the person who set up my appointment to the service attendants and you can't forget about the mechanics who did the repair . More

Excellent dealership made my appointment when I wanted it and when I arrived they took vehicle in for service right away as I don’t like sitting around waiting.I give them thumbs up all the way and when I arrived they took vehicle in for service right away as I don’t like sitting around waiting.I give them thumbs up all the way More

Great service with my road side emergency. Had me on my way with a rental and fixed my truck in a couple days. Had me on my way with a rental and fixed my truck in a couple days. More

Kept me constantly updated on my repair status and let me know as soon as it was completed know as soon as it was completed More