Kia of Newmarket

Warranty Work This is the 2nd time I've had my Sorento in for Warranty work. I did not purchase the vehicle at Kia of Newmarket, but they have been A+++ with their This is the 2nd time I've had my Sorento in for Warranty work. I did not purchase the vehicle at Kia of Newmarket, but they have been A+++ with their service. I noticed a big difference this time with their new service consulatant's and I'd like to give a shout out to Sonya for her excellent service. I would definitely purchase my next Kia at this dealership. More

Friendly experience, great staff Staff was more than willing to make things work and get the job done quickly. Service was excellent. Would recommend to anyone looking for a car/truck Staff was more than willing to make things work and get the job done quickly. Service was excellent. Would recommend to anyone looking for a car/truck or suv. More

Shame on Me:Paid for service & trust twice but didn't get it Mid 2016: A 'Sanity Check' was performed mid-2016 for ~$250. There was very little air coming through the ventilation system but everything passed a Mid 2016: A 'Sanity Check' was performed mid-2016 for ~$250. There was very little air coming through the ventilation system but everything passed and was checked off and confirmed the cabin filter was fine. I took it to Mr. Lube a few days later to re-check the cabin filter but it was so plugged they had to rip it out with pliers. I called to complain but they wouldn't do anything about it - even though I kept the filthy plugged one. What a waste of $250. Unfortunately I had to go back on May 1st 2017 to fix a noise from the rear wiper motor as it is covered under warranty. I also requested to have our winter tires changed. The tires were changed but they did not inflate them. They were at 18,20,26,24 PSI. Brutal, I should have done it myself but I chose to pay $49.95. They indicated the noise from the wipers was from the rubber rubbing on the window. Wrong again, the same noise occurs when the wiper is off of the window. They obviously didn't check or didn't care. I took it to a mechanic nearby and there is something wrong with the wiper motor. I will just have to find somewhere else to take it for the warranty as i cannot go back to KIA Newmarket. I am furious. That is it for me and KIA Newmarket - and anyone that asks (or even doesn't ask) I will relay my experience. I don't care about the money, it is the trust I put in them. There was a breach of this trust once, yet I went back for a second beating - so i guess 'Shame on Me'. More

Thank you for the great service and awesome product! I rate this dealership with 5 stars because everyone at Kia of Newmarket was friendly and helpful. My experience today with Blake was amazing. He was I rate this dealership with 5 stars because everyone at Kia of Newmarket was friendly and helpful. My experience today with Blake was amazing. He was professional, patient and helpful and helped match us up with the perfect vehicle for our needs and budget. No shady tactics - just straight up information and amazing service. Thank you Blake and everyone else at Kia of Newmarket for being so helpful. More

Terrible service I went to this dealership with full intentions of purchasing a car that day. I loved my previous 2000 Kia Sephia which I had for over 7 years. It was I went to this dealership with full intentions of purchasing a car that day. I loved my previous 2000 Kia Sephia which I had for over 7 years. It was a reliable car that I had purchased used and finally had to retire it in 2016. I knew purchasing a new Kia would be the right choice. Unfortunately, when I went to this Kia dealership, the staff was very unprofessional, did not know their products at all, took me for a test drive in a car that was not even remotely close to what I requested, and to top it off, stopped for gas while on my test drive. After spending 2 hours at the dealership asking what the price of the car would be with all of the features I had selected, they still could not figure it out and wanted to go for another test drive!!! Finally, I had to leave because they still could not provide me with the price, when I could pick up the car, or even if they had it on the lot. I left the dealership, went to New Roads Mazda, had a price in 10 minutes, test drove the car I was going to purchase, and bought it right then. I will unfortunately never go back to Kia because of this terrible experience. More

The service from Craig Thomas We had a very good experience taking our 2015 Soul in to Craig Thomas. The work was done quickly and efficiently and we were very pleased. This is t We had a very good experience taking our 2015 Soul in to Craig Thomas. The work was done quickly and efficiently and we were very pleased. This is the first time we have had our Soul serviced since we purchased it three months ago, and we were needlessly worried. The service was the best. Colleen & Wayne Kidd More

Service will take your money Kia Service ripped our family out of money overcharging for brakes and service. We've had to replace our brakes for both our our Kia's (bought in 2012 Kia Service ripped our family out of money overcharging for brakes and service. We've had to replace our brakes for both our our Kia's (bought in 2012 at the Newmarket location) twice now. Kia charged us over $2000 the first time for new brakes on the Sportage. Fast forward a year and a half we've learned that what we paid for wasn't quite done and we were overcharged. Both routers ceased and we were made to feel like it was our fault. On top of it, we were told had we brought in our cars and paid over $100 every other month (which is really $200 for 2 vehicles which equals $1200 per year) to have our brakes looked at we could've avoided such costs. I call BS here! I suggest strongly not having your car serviced here. They will tell you that they have stand up products however you will be replacing car parts constantly and paying an outrageous amount for it. We went elsewhere and we saved over $1300 on brakes and they are the same brand that Kia uses. Very disappointed since the Sales team is phenomenal at this location. If only we weren't ripped off and made to feel horrible about our car maintenance. Way to take ownership here Kia! More

Great Service Kyle spent a lot of time with me testing 4 new models and explaining all the new functions in each of them. He also spent a lot of time explaining ev Kyle spent a lot of time with me testing 4 new models and explaining all the new functions in each of them. He also spent a lot of time explaining everything in my new car before I drove it off the lot. More

What fabulous staff From the minute we met Adam F., Sales Rep we knew we would be in good hands. He was friendly, knowledgeable and easy to work with. We also had a cha From the minute we met Adam F., Sales Rep we knew we would be in good hands. He was friendly, knowledgeable and easy to work with. We also had a chance to speak with Jordan T., General Manager in regards to financing and leasing. They took the time to help us decide on what we could afford and did their best to match our needs with the options they had. I would highly recommend anyone looking for a Kia to take the time to visit the Newmarket location. More

WRONG MANAGER THERE! I'm on my 2nd Kia. I had a horrible experience 4 years ago with my purchase. Dealt with the Manager Jordan Tobin. He wasn't helpful by any means, did I'm on my 2nd Kia. I had a horrible experience 4 years ago with my purchase. Dealt with the Manager Jordan Tobin. He wasn't helpful by any means, didn't even know anything about the car, but we bought it anyways to replace our old car and needed wheels asap. One day I got a call from a young man, Duane Mohamed. It was about trading in my car for a newer one and lowering my payments. I told him I refuse to go back there for various reasons. He assured me things were different and how hands on he is with the day to day business. I noticed with him there as I visited, the atmosphere was better, smiles and laughter from Duane and needless to say, he did exactly what he promised. I found out Duane is no longer there as I had an issue with my car. I went in to try and get some assistance. I almost didn't recognize anyone, as a bunch of new faces were there in such a short period of time. I saw the GM J. Tobin but he looked to busy on his phone typing to ask if I needed help in showroom right in front of him. I walked right out! It brought back memories of my first experience. I had Duane's card with his cell, called and he remembered me. He put me at ease over the phone and dealt with my issue hands on. That's a GREAT Employee. Pretty obvious to me Kia lost a valuable Manager and staff left cause of his positive spirit. More