Kia of Newmarket

Incompetence I have been getting the run around for weeks with misinformation and lack of full disclosure. After signing the paperwork for a new vehicle there wer I have been getting the run around for weeks with misinformation and lack of full disclosure. After signing the paperwork for a new vehicle there were numerous extra hidden hurdles and expenses that were not disclosed and were only discovered as I had to contact Hyundai Capital Finance and Kia Protect directly. I have cancelled my new purchase order as a result of this incompetence. Never had these issues when dealing when owned by New Roads Kia. More

Agitated mess of a service department I brought my 2017 forte in for there service department this past week for scheduled maintenance, when I arrived at service there were 3 advisors two I brought my 2017 forte in for there service department this past week for scheduled maintenance, when I arrived at service there were 3 advisors two of whom didn't appear to be working and told to wait for the last advisor, an older lady, getting my appointment into the computer was simple enough but was told it would be a few hours for regular service. When I asked about this I was told theyd lost most of there service technician staff, They didn't go into detail but having your staff quit seems on par with other service reviews I've read about management. Do not visit this service department. Take the extra time and go further for quality. More

Poorly managed service an bad customer service. . I bought a Kia Sportage from this dealer in November but I only got in possession of it in January 2017 next year. A few months later I called to make I bought a Kia Sportage from this dealer in November but I only got in possession of it in January 2017 next year. A few months later I called to make an appointment for the oil change but the dealer could not find any record of my purchase, neither had they recognized the car’s VIN number so I had to show them the purchase agreement. Making a service appointment with them proved to be a task near to impossible. In the end I succeeded to get my car in service, but again they could not find any record of my new car. Meanwhile Kia Newmarket ownership has changed and the location as well. Not long ago, I received a recall letter from KIA Canada, so I phoned the Newmarket dealer to make an appointment, and again, I went through the same hassle. In the end, I booked a service appointment but when I showed up with my car for service, they could not find any record of the booking neither my name or phone number or records of my car. The service front desk person was rather unfriendly and most of the time served me with lies to cover up their mishap. What happened next is beyond my comprehension. They took the car in service for 4 hours, then when I picked-up the car I’ve been told that nothing has been done because they run out of parts and after they will receive the parts I need to make another appointment. Overall my own experience with Kia Newmarket is bad. The service is poorly managed, service’s front desk personnel was rather unfriendly and dishonest. More

SERVICE IS AWESOME Love the staff at Kia of Newmarket service!! Leanne is amazing, very helpful and knowledgeable! I would definitely recommend my family and friends w Love the staff at Kia of Newmarket service!! Leanne is amazing, very helpful and knowledgeable! I would definitely recommend my family and friends who drive a Kia to go and see her! More

Beet experience by far!! I just bought my very first car from Kia of Newmarket and the sales guys Rob and Adam were very friendly and helpful and made my first car buying expe I just bought my very first car from Kia of Newmarket and the sales guys Rob and Adam were very friendly and helpful and made my first car buying experience easy and comfortable. The entire staff at Kia of Newmarket were all so welcoming and made my experience absolutely amazing. Such a friendly, cozy, and welcoming atmosphere. 10/10 would highly reccomend going to Kia of Newmarket! Also absolutely LOVE my kia forte, definitely made an amazing choice, all thanks to Rob and Adam for taking the time to help me find a vehicle that best fit all of my wants and needs! Big thanks to everyone at Kia of Newmarket for making my first car buying experience so easy and relaxing!! More

Engine Trouble Staff at Newmarket Kia are very friendly and accommodating when you don't have appointment. My engine light came on and the car was sputtering almost Staff at Newmarket Kia are very friendly and accommodating when you don't have appointment. My engine light came on and the car was sputtering almost to the point that it was going to stall out. It is a 2017 Forte LX+ automatic purchased new at the end of January 2017. I took it to Newmarket Kia as it was the closest dealer when the problem occurred. It was Saturday at about 10:30 and the service department closes at 1:30. The service adviser thought that they wouldn't be able to get the car in to the shop to inspect until approx. 12:30 because they were very busy. There was a good possibility that I would have had to rent a car if the parts were not in stock and since the shop closes early on Saturdays. To my surprise they were able to diagnose and fix the problem very quickly. They fixed the problem (coil) and had an oil change done before the original time quoted when it would go into the shop. I live in Durham Region and purchased my Kia in Markham but with the quality of service I received I would probably make the drive to Newmarket to get my car regularly serviced! I would highly recommend Newmarket Kia! More

Warranty Work This is the 2nd time I've had my Sorento in for Warranty work. I did not purchase the vehicle at Kia of Newmarket, but they have been A+++ with their This is the 2nd time I've had my Sorento in for Warranty work. I did not purchase the vehicle at Kia of Newmarket, but they have been A+++ with their service. I noticed a big difference this time with their new service consulatant's and I'd like to give a shout out to Sonya for her excellent service. I would definitely purchase my next Kia at this dealership. More

Friendly experience, great staff Staff was more than willing to make things work and get the job done quickly. Service was excellent. Would recommend to anyone looking for a car/truck Staff was more than willing to make things work and get the job done quickly. Service was excellent. Would recommend to anyone looking for a car/truck or suv. More

Shame on Me:Paid for service & trust twice but didn't get it Mid 2016: A 'Sanity Check' was performed mid-2016 for ~$250. There was very little air coming through the ventilation system but everything passed a Mid 2016: A 'Sanity Check' was performed mid-2016 for ~$250. There was very little air coming through the ventilation system but everything passed and was checked off and confirmed the cabin filter was fine. I took it to Mr. Lube a few days later to re-check the cabin filter but it was so plugged they had to rip it out with pliers. I called to complain but they wouldn't do anything about it - even though I kept the filthy plugged one. What a waste of $250. Unfortunately I had to go back on May 1st 2017 to fix a noise from the rear wiper motor as it is covered under warranty. I also requested to have our winter tires changed. The tires were changed but they did not inflate them. They were at 18,20,26,24 PSI. Brutal, I should have done it myself but I chose to pay $49.95. They indicated the noise from the wipers was from the rubber rubbing on the window. Wrong again, the same noise occurs when the wiper is off of the window. They obviously didn't check or didn't care. I took it to a mechanic nearby and there is something wrong with the wiper motor. I will just have to find somewhere else to take it for the warranty as i cannot go back to KIA Newmarket. I am furious. That is it for me and KIA Newmarket - and anyone that asks (or even doesn't ask) I will relay my experience. I don't care about the money, it is the trust I put in them. There was a breach of this trust once, yet I went back for a second beating - so i guess 'Shame on Me'. More