Kia of Newmarket

Bought a Kia Soul 2016 This is my third Kia vehicle and Kia of Newmarket has serviced them all. This last Kia Soul has been a different experience and am sadly disappointed. This is my third Kia vehicle and Kia of Newmarket has serviced them all. This last Kia Soul has been a different experience and am sadly disappointed. At 64,000 km there were service suggestions made before the usual booklet ownership manual requirement. Coolant, Engine flush, spark plugs, wheel alignment, tire rotation. I brought it in for an oil change and came out with $1000.00 of work. The oil change was the worst ever, the techician dented the gasket and I had oil on my driveway. Had to return to get it fixed. Then I had the suggested engine flush done as I didn’t on the $1000.00 initial time and as I was driving it home, the car stopped dead. I could have been rear ended if I hadn’t reacted so quickly to get it over. Turns out that there was still residue left from the flush. I ended up going four times , first for a simple oil change, then to redo the leaking car from an oil change, then to do the engine flush and then to return for a faulty engine flush as the car stalled and there red lights came on. Car was noisy and it turns out that there was still chemical residue left behind. I could have been on the Hwy and been rear ended and been in a serious accident. I was so scared! A coolant is recommended which is before it’s time and even though it was suggested, they couldn’t test it to verify that the car even needed a coolant flush. Kia of Newmarket isn’t the same as was in 2004, I’m disappointed in my expierience there as of late. When I called the service mgr to discuss the 4 visits, and all the issues, he said that they give staff a learning break. I replied, I could have been rear ended, this is serious... More

bald tires I cannot overstate how this dealership will go out of its way to sell you tires that are literally on their last legs, just barely passing MTO require I cannot overstate how this dealership will go out of its way to sell you tires that are literally on their last legs, just barely passing MTO requirements. No concern for customer safety, never mind a fair deal. Even the headlight was burned out and we had to turn back after 1 minute off the lot to get it replaced. Once home, car found to have been painted on the driver's side, with no previous transparency as to why. Disgraceful and will never go back. More

New car purchase Purchased a new 2018 Sorrento from Kia Newmarket primarily because of salesman James. There was no need to shop elsewhere because he was courteous, pr Purchased a new 2018 Sorrento from Kia Newmarket primarily because of salesman James. There was no need to shop elsewhere because he was courteous, professional and knowledgeable. We felt relaxed and not pressured at any time. During the negotiation process he listened to our views and went the extra yard to ensure customer satisfaction. He is an asset to this dealership and we would recommend him to any future Kia purchaser. More

Poor quality of work Replaced the light with them... the kind of job that is easy enough that even I can do if I have the parts... but they manage to scratched off the pai Replaced the light with them... the kind of job that is easy enough that even I can do if I have the parts... but they manage to scratched off the paint at several different spots on my car which make me feel like they never install the light before.... even worse they denied and pretend they don't know anything about it. Is there better words out there to describe these group of "professionally" trained people? Good luck if you bring in the car for more complicated job such as brake services...(how can I give negative stars?) More

Overall good experience I recently purchased a 2018 Sportage for a very good price. Before making my final decision, I must have visited this location at least 3 maybe even 4 I recently purchased a 2018 Sportage for a very good price. Before making my final decision, I must have visited this location at least 3 maybe even 4 times. The staff seemed friendly, helpful and knowledgeable. When it came to the actual purchase, Jesse went over and above to accommodate me. I made a very last minute decision (hours before picking up my new car) to have new plates put on instead of transferring my old ones. I’m not too sure of what is involved in doing this but I’m sure it wasn’t easy with it being last minute. Jesse made it happen. Thank you so much for your patience and commitment Jesse. You’ve made my first experience of a new car owner, very happy! 😁 More

Amazing deal and service! Purchased 2017 Chrysler 300S and Ahmad from sales was courteous and friendly. The deal was terrific and I got 2 free oil changes too! How awesome is Purchased 2017 Chrysler 300S and Ahmad from sales was courteous and friendly. The deal was terrific and I got 2 free oil changes too! How awesome is that! Dealership personnel were all courteous and the place is spotless. Thanks KIA of Newmarket for a great deal and service. Rod M. More

Bought 2018 Rio We purchased 2018 Rio. Nice car, can't beat the price. Jesse was very knowledgeable. Very stress free experience. Very happy with the whole experi We purchased 2018 Rio. Nice car, can't beat the price. Jesse was very knowledgeable. Very stress free experience. Very happy with the whole experience. More

Terrible experience I bought my Forte in 2013 and the ownership of the dealer has changed since then. I needed repairs after hitting a pot hole. They replaced parts to a I bought my Forte in 2013 and the ownership of the dealer has changed since then. I needed repairs after hitting a pot hole. They replaced parts to a tune of $2300. Drove my car out of the dealership and quickly noticed the problem I took it in for was now worse. Drove it back and paid another bundle of money to get my car back on the road. It was obvious they did the big ticket item when all I needed was replacing the ruts.. They kept my car for 4 days and I couldn’t get a straight answer about anything. They couldn’t even explain where the damage was on the parts as every time I asked, the “technician” that worked on my car was conveniently not there. I felt like my car had been high jacked and question their integrity and work ethic. They take forever to return calls and they do not have any parts on site, I had to wait until the parts were ordered on both occasions. My car sat on the parking lot for hours before anyone looked at it. I was going to buy another Kia this year but the service experience at this dealership turned me off. I love Kia but can’t bare the idea of service at the Newmarket dealer. I won’t go back and I definitely don’t recommend you use the service there. More

Purchased 2018 Soul Purchased new 2018 Soul. James was new to the dealership. He was very helpful and knowledgeable. Answered all questions I had. No pressure to buy. Purchased new 2018 Soul. James was new to the dealership. He was very helpful and knowledgeable. Answered all questions I had. No pressure to buy. Car was ready for pick up in a few days. Went over everything again. Good sales rep. More

good overall experience in sales and service wife and i purchase a new niro and we've been impressed with the car and the service aftwrads. the dealership has a nice friendly atmosphere and the c wife and i purchase a new niro and we've been impressed with the car and the service aftwrads. the dealership has a nice friendly atmosphere and the christmas cheer and balloons made a big difference this past week to raise our spirits. god bless this dealership. we worked with mark and he was a dear when helping us make our vehicle choice. More