Kia of Newmarket

Worst dealer to deal with. Asked for a part for my new(used) Kia and provided my VIN to avoid getting the wrong parts. Well that didn't stop it from happening and all for washer nozzles no less! I sho new(used) Kia and provided my VIN to avoid getting the wrong parts. Well that didn't stop it from happening and all for washer nozzles no less! I should of known from the start I was in for issues when the parts invoice wasn't in my name. I guess they just assumed that because the VIN was in the system that thats who I was. I asked if this would be an issue and was insured as long as I had the invoice it was ok. 134$ later once part in hand(after it was ordered) realized it won't fit in the hood. I PAID BY DEBIT but was informed they have to cut me a cheque and refused to put the money back on my card. I was told by the parts guy he wrote down my info and would send it up to finance which he obviously didn't do because after waiting 2 weeks and 3 trips to the store the name on the cheque was wrong!!! I refused to go back there and the parts manager ended up getting it delivered in the end but what a bunch of bs! Its mid winter and no operating washer nozzles, dissapointing! More

Went in to purchase a part for my vehicle to only be given the wrong part and told it would take 2 weeks to get a refund. It's been over 2 weeks and we are getting annoyed with being told the refund w given the wrong part and told it would take 2 weeks to get a refund. It's been over 2 weeks and we are getting annoyed with being told the refund will happen the next day. Rude attitude from parts staff. Acting like they have better things to do rather than serving customers. Don't waste your time or money at this location. KIA NEWMARKET you put the Cus back into customer service. Avoid this STEALERSHIP. More

I have had a huge problem with this dealership for months and no one cares. They sold me a broke unsafe mini van and completely ripped me off. my story is to long to tell unfortunately. DO NOT ENTER Kia of and no one cares. They sold me a broke unsafe mini van and completely ripped me off. my story is to long to tell unfortunately. DO NOT ENTER Kia of Newmarket. More

Once you have paid, watch out! If you are buying used then this place is no better than used backlot dealership in my opinion. They sold me a used car that needed $600 in repairs (p If you are buying used then this place is no better than used backlot dealership in my opinion. They sold me a used car that needed $600 in repairs (passenger heating) from day one of the purchase. Their response “it is not a safety issue”, you bought it you own the problem. Which ultimately is how it turned out. Oh yes I did pay $1,600 on an extended warranty but the fix was not covered. Like the other reviewer I called Kia's head office but they would not help as it is privately owned. More

If I could rate zero stars I would I don't normally write reviews, but this dealership warrants a warning. Purchased a used soul Dec 2018 with Jesse's sales pitch the car was loaded and I don't normally write reviews, but this dealership warrants a warning. Purchased a used soul Dec 2018 with Jesse's sales pitch the car was loaded and with a Rust Module as a bonus. This module is $1000 and my car will never rust. Naturally, I didn't undercoat the car as per their instructions and a few months later the car is rusting. I take the car into another dealer to inspect this module to be told it's not working and they don't recognize the model of it. I contact Kia Newmarket on March 9 of this year. Leaving many messages to management to call. In July I went there and was told they got the module working, BUT unfortunately, the warranty is NON-transferrable and apparently the factory warranty ended in April. I paid $3200 extended warranty BUT apparently not covered under that either. I called KIA Head Office and was told we can't force them to do something. We don't own these dealerships......If your reading this keep looking down and you'll see I'm one of many with the same problem from this dealership. Very dishonest and should not be in business. More

No conscience I can understand the salesman is chasing his sales target. But after complaining to the manager - what a surprise, he is worse than the sales guy. N I can understand the salesman is chasing his sales target. But after complaining to the manager - what a surprise, he is worse than the sales guy. No conscience. I guess all he cares about is money! No concern for customer satisfaction.. no heart at all! Such a waste of Kia spending so much in advertizing building their name when this person single handedly ruins it! I will tell my friends about this horrible experience, my colleagues and in forums. Watch out for extra charges when you purchase a car. Do not let your guard down. I am only posting to help protect future victims. Even if they say they gave you a discount, shop around, do not sign. They will make you believe anything and they will keep you trapped in there until you sign and give your deposit. Then, they do not care about you anymore and you are at their mercy. Please be cautious when dealing with them. More

Good New Car Buying Experience I helped my in-laws to buy a new Kia Forte at Kia of Newmarket. I found the whole experience to be professional, fair and wholly satisfactory. I dea I helped my in-laws to buy a new Kia Forte at Kia of Newmarket. I found the whole experience to be professional, fair and wholly satisfactory. I dealt with Ali who was knowledgeable about the car and worked with us through the whole buying experience. From the first introduction through to picking up the new car four days later we experienced no problems whatsoever. I would recommend this dealership and Ali. More

Do not trust them! DON'T go to Kia Newmarket! Came here last month to buy a new car and now I understand why Dealership is called Stealership! They want to take your money so badly that they ask t Came here last month to buy a new car and now I understand why Dealership is called Stealership! They want to take your money so badly that they ask to get your credit card (as they hold the payment machine on their hand) - even without the Paperwork/Sales Invoice! Once they get your money and you sign - the tables have turned and now they do not care about you, they will step on you and treat you like trash! You hope you can speak to someone higher, but the bosses S. and R. Agha do not care, just delegate to their manager, Mike Robotham - who is a very mean, cold hearted person. Do not buy from them, in fact, don't even go to their showroom. Go elsewhere, take a chance at other dealerships! They will try to mislead you, add extra charges and fool you! Be careful, walk away now while you still can. Once you sign, you will be like an animal trapped! They have no mercy. They are out to get you! Do not buy from them, save yourself the misery, do not even set foot in this Kia Newmarket! Horrible horrible people here. DO NOT GO TO KIA NEWMARKET!!! I do not wish this horrible experience even to my enemies. Such a waste of KIA's expense on ads when the dealership acts this way. All the millions of dollars spent on making a good car and advertisement all down the drain by bad selling tactics and bad customer service of this dealership! They will take advantage of you any chance they get. Do not let your guard down! Be very careful. More

After they take your money forget it Problems subsequently arose with my new car purchase after receiving it and they were unwilling to do anything. They got my cash what do they care. Th Problems subsequently arose with my new car purchase after receiving it and they were unwilling to do anything. They got my cash what do they care. They don't return calls when promised . you have to chase them down to get a response. Unless I have a warranty issue with the car these people will never get another dime out of me. Lousy customer service. More

EXTREMELY DISHONEST DEALERSHIP This is an absolute terrible business. They have no moral compass, and are willing to sell you a trash car at your expense. My parents purchased a veh This is an absolute terrible business. They have no moral compass, and are willing to sell you a trash car at your expense. My parents purchased a vehicle from this dealership two weeks ago. One day into having the car, we realized that the AC DOES NOT WORK. We took the car back to the dealership two times before someone looked into what the issue was. When we finally got the verdict, turns out the compressor was broken, and this dealership is taking absolutely no ownership of selling us a car with this defect. They told my parents that they have to pay 1500 dollars to replace it with an after market part and comes with no warranty. The management and salesman than sold the car to us (Ali) need to be ashamed of themselves. I will never recommend this KIA or any other KIA dealership for this matter to anyone. My advice: stay away, and take your money elsewhere to people that do honest business. More