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Kia of Newmarket
Newmarket, ON
450 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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450 Reviews of Kia of Newmarket
December 01, 2020
KIA Newmarket/KIA Canada, as corrupt as they come.My KIA Newmarket/KIA Canada, as corrupt as they come. My first time buying a KIA, and NEVER AGAIN! Todd Rickards is a lackey for KIA Canada. Havin KIA Newmarket/KIA Canada, as corrupt as they come. My first time buying a KIA, and NEVER AGAIN! Todd Rickards is a lackey for KIA Canada. Having to take photos (without my presence) of my vehicle and submit to KIA Canada. Subsequently then being told that the blown engine on my car will not be covered under warranty. A $10,000 fix during a most difficult time. Crazy. Currently looking to go the CAMVAP or Small Claims Court route. More
by TopGear
Employees Worked With
Todd Rickards, Jordan Tobin, Arthur Furlong, Mark Beevor, Sarah Lacktin, Courtney Elliot
November 16, 2020
I brought in my car for maintenance November 2020. I am satisfied with the service provided. Dealing with Sonja, my service advisor is easy. She is efficient and courteous. This makes me comfortable knowin satisfied with the service provided. Dealing with Sonja, my service advisor is easy. She is efficient and courteous. This makes me comfortable knowing my car is being taken care of. More
by ED
Employees Worked With
Sonja
October 15, 2020
Just had my vehicle in for an oil change and I noise in the front end and I know they went for multiple road tests and putting in the air and checked it out and made me feel they really had my safety as th the front end and I know they went for multiple road tests and putting in the air and checked it out and made me feel they really had my safety as their main concern way to go to service department More
by Ricky
Employees Worked With
Nima
September 24, 2020
Sales is terrible. Just awful, sneaky pressuring salesman. Would not recommend. Service and maintenance is great though. Maintaining the car is fine but I definitely got pressured into buying some salesman. Would not recommend. Service and maintenance is great though. Maintaining the car is fine but I definitely got pressured into buying something I didn't want. Buy a kia anywhere else. Maintain it here. More
by Jessica D
Employees Worked With
Unknown
September 16, 2020
Very poor follow up service on the used kia I purchased the key was faulty when I called the salesman he couldn't get rid of me fast enough the device department gave me a crazy price told me to get one on the key was faulty when I called the salesman he couldn't get rid of me fast enough the device department gave me a crazy price told me to get one online a FOB that didn't work after much searching found someone he fixed the existing key it cast me over $ 200 callers all in for something that should have bring taking care of by you. I will tell everyone I know how bad your service is I'm very disappointed. More
by John
Employees Worked With
Robert D'elia, Kyle Massey, Adam Figgens, Bill Downs, Craig Thomson, Steven Chaiken, Leanne Venner
August 05, 2020
WORST Customer Service at the Service Centre If zero stars was an option I would select it! Purchased a used vehicle from this dealership. While the Sales Service was Good – the Mechanical Ser If zero stars was an option I would select it! Purchased a used vehicle from this dealership. While the Sales Service was Good – the Mechanical Service Department was incompetent. Installed an incorrect part in the vehicle during the prep before delivery. Brought the error to the attention of the dealership - and not only was the Service Manager – Todd Rickards, Condescending – the position of Management was to ignore the error made by their Service Department. I had to take the vehicle to another Service Centre to correct the error and while I requested that the dealership paid for a diagnosis to look into if there was potential long term damage caused by their incompetence – a reasonable request since the error was entirely their technicians fault – it was outside of their policy. Showing complete lack of concern for their customer – echoed from the entire Kia of Newmarket Management Team as acknowledged in their response. More
by Kia of Newmarket is Terrible
Employees Worked With
Todd Rickards, Unknown Management since they did not introduce themselves further echoing their unprofessionalism.
July 06, 2020
Worst dealership EVER UPDATE on KIA NEWMARKET service dept. as of June 3, 2020 Today at 11:18am I received a call from a person who identified themselves as Brandon, one UPDATE on KIA NEWMARKET service dept. as of June 3, 2020 Today at 11:18am I received a call from a person who identified themselves as Brandon, one of Kia Newmarket owners. He was completely rude and condescending. Prior to this call I had sent Sonja Cook and Todd Rickards an email with the consumer laws of Ontario regarding repair shops and asked him why none of the laws were adhered to by his employees. So, shortly after my email I got a call from Brandon, one of the owners. He said that "they likely gave me the estimate by hand and I could have lost it"....WOW. I said "sir I have a txt msg to your service manager, Sonja, where I asked her to send me an email and provided my email address. Of course I did not get any email, nor was any estimate hand delivered to me. He then said "if you need the refund for your diagnostic so bad that you're going to have a heart attack"...again WOW. I said this is not about the money it is principal and I may just donate that money to charity, to which he replied "oh then I will donate that money for you"...to which I replied, NO, it is my money to do what I want with it and you need to return it to me and what I do with it is none of your concern. He kept going on about making the donation and then said that he would make the dollar donation and I should also make the same amount donation. So Brandon's solution was that he felt he had the right to make a donation with MY MONEY and that I should also make another donation on top of that. xxx is this really the behaviour of one of the owners of Kia Newmarket?!!! WOW. Ultimately I had to hang up on him.... Oh and Brandon denied that his service manager, Sonja, tried to sell me some xx saying my car had "dirty brakes" and it would cost me $227 to clean them...which she said 3 times and which I have evidence of. But of course nothing in writing on that estimate for the xx either....The real problem, as determined by Plaza Kia, was the rear rotor. Dirty brakes my xxx!!! In addition, the service manager at Plaza Kia who did the proper work for me with full transparency, correctly and with courtesy has been getting emails and calls from Kia Newmarket asking him to support their decision. Unbelievable!! I hope this serves as caution to anyone who may ever consider dealing with Kia Newmarket, who in my opinion, is an extremely corrupt dealership, right from the top on down. UPDATE on KIA NEWMARKET service dept. Today at 11:18am I received a call from a person who identified themselves as Brandon, one of Kia Newmarket owners. He was completely rude and condescending. Prior to this call I had sent Sonja Cook and Todd Rickards an email with the consumer laws of Ontario regarding repair shops and asked him why none of the laws were adhered to by his employees. So, shortly after my email I got a call from Brandon, one of the owners. He said that "they likely gave me the estimate by hand and I could have lost it"....WOW. I said "sir I have a txt msg to your service manager, Sonja, where I asked her to send me an email and provided my email address. Of course I did not get any email, nor was any estimate hand delivered to me. He then said "if you need the refund for your diagnostic so bad that you're going to have a heart attack"...again WOW. I said this is not about the money it is principal and I may just donate that money to charity, to which he replied "oh then I will donate that money for you"...to which I replied, NO, it is my money to do what I want with it and you need to return it to me and what I do with it is none of your concern. He kept going on about making the donation and then said that he would make the dollar donation and I should also make the same amount donation. So Brandon's solution was that he felt he had the right to make a donation with MY MONEY and that I should also make another donation on top of that. xxx is this really the behaviour of one of the owners of Kia Newmarket?!!! WOW. Ultimately I had to hang up on him.... Oh and Brandon denied that his service manager, Sonja, tried to sell me some xx saying my car had "dirty brakes" and it would cost me $227 to clean them...which she said 3 times and which I have evidence of. But of course nothing in writing on that estimate for the xx either....The real problem, as determined by Plaza Kia, was the rear rotor. Dirty brakes my xxx!!! In addition, the service manager at Plaza Kia who did the proper work for me with full transparency, correctly and with courtesy has been getting emails and calls from Kia Newmarket asking him to support their decision. Unbelievable!! I hope this serves as caution to anyone who may every consider dealing with Kia Newmarket, who in my opinion, is an extremely corrupt dealership, right from the top on down. UPDATE on KIA NEWMARKET service dept. Today at 11:18am I received a call from a person who identified themselves as Brandon, one of Kia Newmarket owners. He was completely rude and condescending. Prior to this call I had sent Sonja Cook and Todd Rickards an email with the consumer laws of Ontario regarding repair shops and asked him why none of the laws were adhered to by his employees. So, shortly after my email I got a call from Brandon, one of the owners. He said that "they likely gave me the estimate by hand and I could have lost it"....WOW. I said "sir I have a txt msg to your service manager, Sonja, where I asked her to send me an email and provided my email address. Of course I did not get any email, nor was any estimate hand delivered to me. He then said "if you need the refund for your diagnostic so bad that you're going to have a heart attack"...again WOW. I said this is not about the money it is principal and I may just donate that money to charity, to which he replied "oh then I will donate that money for you"...to which I replied, NO, it is my money to do what I want with it and you need to return it to me and what I do with it is none of your concern. He kept going on about making the donation and then said that he would make the dollar donation and I should also make the same amount donation. So Brandon's solution was that he felt he had the right to make a donation with MY MONEY and that I should also make another donation on top of that. xxx is this really the behaviour of one of the owners of Kia Newmarket?!!! WOW. Ultimately I had to hang up on him.... Oh and Brandon denied that his service manager, Sonja, tried to sell me some xx saying my car had "dirty brakes" and it would cost me $227 to clean them...which she said 3 times and which I have evidence of. But of course nothing in writing on that estimate for the xx dirty brakes either....The real problem, as determined by Plaza Kia, was the rear rotor. Dirty brakes my xxx!!! In addition, the service manager at Plaza Kia who did the proper work for me with full transparency, correctly and with courtesy has been getting emails and calls from Kia Newmarket asking him to support their decision. Unbelievable!! I hope this serves as caution to anyone who may every consider dealing with Kia Newmarket, who in my opinion, is an extremely corrupt dealership, right from the top on down More
by siag
Employees Worked With
Sonja Cook, Todd Rickards
June 23, 2020
general maintenance I took my 2012 Sportage to Kia, Newmarket on May 29 for my scheduled oil change. I’ve had maintenance done at this dealership since 2012 when I bought I took my 2012 Sportage to Kia, Newmarket on May 29 for my scheduled oil change. I’ve had maintenance done at this dealership since 2012 when I bought the car. In my opinion it’s always first class. I’ve been treated with nothing but respect and am either driven home by a cheerful shunt driver while my car is being worked on, or have waited in their comfortable lounge, sipping complementary coffee and watching TV or reading. After this oil change, Sonja advised me that due to the age of the vehicle they would take a quick look and suggest some things that needed to be done, and gave me a list and the cost. I appreciated this as it is now my ‘to-do’ list to get done before winter comes again. Over my eight years of being a customer, I’ve never experienced anything that would warrant a negative word. Thank-you Kia of Newmarket. More
by bruceroberts
Employees Worked With
I only know the service counter staff, and it usually Sonja.
June 16, 2020
I took my Kia Soul in because of a swooshing sound the tires were making on June the 8th. I love how they take care of you here. Not only did they get me in quickly- within 2 or 3 days after calling tires were making on June the 8th. I love how they take care of you here. Not only did they get me in quickly- within 2 or 3 days after calling, they retorqued my tires for nothing, as they were loose. I also got a few maintenance jobs done while I was there. I really appreciate how Taylor takes the time for small talk, while I’m waiting and how Todd always makes sure I’m happy with the service, and that everything is going smoothly. I dropped off my car at 8:30am and heard back by by 9:07am. I love the communication via text, as I can take a quick look at it while I’m working and have all the info I need to make a decision. Great people ! Great car!! More
by Suzanne
Employees Worked With
Todd and Taylor
May 29, 2020
Kia of Newmarket exceeded my expectations On Tuesday May 26th I took my 2020 Kia Stinger GT in for an oil change and tire changeover. The service was excellent, my car was ready in a very shor On Tuesday May 26th I took my 2020 Kia Stinger GT in for an oil change and tire changeover. The service was excellent, my car was ready in a very short time period. Sonja my service advisor was friendly, cheerful and very efficient. She and others at this dealership make a difference. You always remember your good experiences and Kia of Newmarket is tops in my books, More
by Keithcru49
Employees Worked With
Sonja
