October 15, 2020

SERVICE VISIT

Just had my vehicle in for an oil change and I noise in the front end and I know they went for multiple road tests and putting in the air and checked it out and made me feel they really had my safety as th the front end and I know they went for multiple road tests and putting in the air and checked it out and made me feel they really had my safety as their main concern way to go to service department More

by Ricky

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Nima

Report | Print

September 24, 2020

SALES VISIT - NEW

Sales is terrible. Just awful, sneaky pressuring salesman. Would not recommend. Service and maintenance is great though. Maintaining the car is fine but I definitely got pressured into buying some salesman. Would not recommend. Service and maintenance is great though. Maintaining the car is fine but I definitely got pressured into buying something I didn't want. Buy a kia anywhere else. Maintain it here. More

by Jessica D

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

No

Employees Worked With

Unknown

Report | Print

September 16, 2020

SERVICE VISIT

Very poor follow up service on the used kia I purchased the key was faulty when I called the salesman he couldn't get rid of me fast enough the device department gave me a crazy price told me to get one on the key was faulty when I called the salesman he couldn't get rid of me fast enough the device department gave me a crazy price told me to get one online a FOB that didn't work after much searching found someone he fixed the existing key it cast me over $ 200 callers all in for something that should have bring taking care of by you. I will tell everyone I know how bad your service is I'm very disappointed. More

by John

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

No

Employees Worked With

Robert D'elia, Kyle Massey, Adam Figgens, Bill Downs, Craig Thomson, Steven Chaiken, Leanne Venner

Report | Print

August 05, 2020

SALES VISIT - USED

WORST Customer Service at the Service Centre If zero stars was an option I would select it! Purchased a used vehicle from this dealership. While the Sales Service was Good – the Mechanical Ser If zero stars was an option I would select it! Purchased a used vehicle from this dealership. While the Sales Service was Good – the Mechanical Service Department was incompetent. Installed an incorrect part in the vehicle during the prep before delivery. Brought the error to the attention of the dealership - and not only was the Service Manager – Todd Rickards, Condescending – the position of Management was to ignore the error made by their Service Department. I had to take the vehicle to another Service Centre to correct the error and while I requested that the dealership paid for a diagnosis to look into if there was potential long term damage caused by their incompetence – a reasonable request since the error was entirely their technicians fault – it was outside of their policy. Showing complete lack of concern for their customer – echoed from the entire Kia of Newmarket Management Team as acknowledged in their response. More

by Kia of Newmarket is Terrible

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

No

Employees Worked With

Todd Rickards, Unknown Management since they did not introduce themselves further echoing their unprofessionalism.

Report | Print

July 06, 2020

SERVICE VISIT

Worst dealership EVER UPDATE on KIA NEWMARKET service dept. as of June 3, 2020 Today at 11:18am I received a call from a person who identified themselves as Brandon, one UPDATE on KIA NEWMARKET service dept. as of June 3, 2020 Today at 11:18am I received a call from a person who identified themselves as Brandon, one of Kia Newmarket owners. He was completely rude and condescending. Prior to this call I had sent Sonja Cook and Todd Rickards an email with the consumer laws of Ontario regarding repair shops and asked him why none of the laws were adhered to by his employees. So, shortly after my email I got a call from Brandon, one of the owners. He said that "they likely gave me the estimate by hand and I could have lost it"....WOW. I said "sir I have a txt msg to your service manager, Sonja, where I asked her to send me an email and provided my email address. Of course I did not get any email, nor was any estimate hand delivered to me. He then said "if you need the refund for your diagnostic so bad that you're going to have a heart attack"...again WOW. I said this is not about the money it is principal and I may just donate that money to charity, to which he replied "oh then I will donate that money for you"...to which I replied, NO, it is my money to do what I want with it and you need to return it to me and what I do with it is none of your concern. He kept going on about making the donation and then said that he would make the dollar donation and I should also make the same amount donation. So Brandon's solution was that he felt he had the right to make a donation with MY MONEY and that I should also make another donation on top of that. xxx is this really the behaviour of one of the owners of Kia Newmarket?!!! WOW. Ultimately I had to hang up on him.... Oh and Brandon denied that his service manager, Sonja, tried to sell me some xx saying my car had "dirty brakes" and it would cost me $227 to clean them...which she said 3 times and which I have evidence of. But of course nothing in writing on that estimate for the xx either....The real problem, as determined by Plaza Kia, was the rear rotor. Dirty brakes my xxx!!! In addition, the service manager at Plaza Kia who did the proper work for me with full transparency, correctly and with courtesy has been getting emails and calls from Kia Newmarket asking him to support their decision. Unbelievable!! I hope this serves as caution to anyone who may ever consider dealing with Kia Newmarket, who in my opinion, is an extremely corrupt dealership, right from the top on down. UPDATE on KIA NEWMARKET service dept. Today at 11:18am I received a call from a person who identified themselves as Brandon, one of Kia Newmarket owners. He was completely rude and condescending. Prior to this call I had sent Sonja Cook and Todd Rickards an email with the consumer laws of Ontario regarding repair shops and asked him why none of the laws were adhered to by his employees. So, shortly after my email I got a call from Brandon, one of the owners. He said that "they likely gave me the estimate by hand and I could have lost it"....WOW. I said "sir I have a txt msg to your service manager, Sonja, where I asked her to send me an email and provided my email address. Of course I did not get any email, nor was any estimate hand delivered to me. He then said "if you need the refund for your diagnostic so bad that you're going to have a heart attack"...again WOW. I said this is not about the money it is principal and I may just donate that money to charity, to which he replied "oh then I will donate that money for you"...to which I replied, NO, it is my money to do what I want with it and you need to return it to me and what I do with it is none of your concern. He kept going on about making the donation and then said that he would make the dollar donation and I should also make the same amount donation. So Brandon's solution was that he felt he had the right to make a donation with MY MONEY and that I should also make another donation on top of that. xxx is this really the behaviour of one of the owners of Kia Newmarket?!!! WOW. Ultimately I had to hang up on him.... Oh and Brandon denied that his service manager, Sonja, tried to sell me some xx saying my car had "dirty brakes" and it would cost me $227 to clean them...which she said 3 times and which I have evidence of. But of course nothing in writing on that estimate for the xx either....The real problem, as determined by Plaza Kia, was the rear rotor. Dirty brakes my xxx!!! In addition, the service manager at Plaza Kia who did the proper work for me with full transparency, correctly and with courtesy has been getting emails and calls from Kia Newmarket asking him to support their decision. Unbelievable!! I hope this serves as caution to anyone who may every consider dealing with Kia Newmarket, who in my opinion, is an extremely corrupt dealership, right from the top on down. UPDATE on KIA NEWMARKET service dept. Today at 11:18am I received a call from a person who identified themselves as Brandon, one of Kia Newmarket owners. He was completely rude and condescending. Prior to this call I had sent Sonja Cook and Todd Rickards an email with the consumer laws of Ontario regarding repair shops and asked him why none of the laws were adhered to by his employees. So, shortly after my email I got a call from Brandon, one of the owners. He said that "they likely gave me the estimate by hand and I could have lost it"....WOW. I said "sir I have a txt msg to your service manager, Sonja, where I asked her to send me an email and provided my email address. Of course I did not get any email, nor was any estimate hand delivered to me. He then said "if you need the refund for your diagnostic so bad that you're going to have a heart attack"...again WOW. I said this is not about the money it is principal and I may just donate that money to charity, to which he replied "oh then I will donate that money for you"...to which I replied, NO, it is my money to do what I want with it and you need to return it to me and what I do with it is none of your concern. He kept going on about making the donation and then said that he would make the dollar donation and I should also make the same amount donation. So Brandon's solution was that he felt he had the right to make a donation with MY MONEY and that I should also make another donation on top of that. xxx is this really the behaviour of one of the owners of Kia Newmarket?!!! WOW. Ultimately I had to hang up on him.... Oh and Brandon denied that his service manager, Sonja, tried to sell me some xx saying my car had "dirty brakes" and it would cost me $227 to clean them...which she said 3 times and which I have evidence of. But of course nothing in writing on that estimate for the xx dirty brakes either....The real problem, as determined by Plaza Kia, was the rear rotor. Dirty brakes my xxx!!! In addition, the service manager at Plaza Kia who did the proper work for me with full transparency, correctly and with courtesy has been getting emails and calls from Kia Newmarket asking him to support their decision. Unbelievable!! I hope this serves as caution to anyone who may every consider dealing with Kia Newmarket, who in my opinion, is an extremely corrupt dealership, right from the top on down More

by siag

Recommend Dealer

No

Employees Worked With

Sonja Cook, Todd Rickards

Report | Print

Jul 06, 2020 -

Kia of Newmarket responded

Anathasia, we adhered to every law regarding your diagnosis (we discounted it as well and checked your recalls, all documented) and the estimate we provided you afterwards. Furthermore you made it impossible to have any sort of conversation with our staff members Brandon and Todd due to your excessively rude and abusive behaviour. We are people too, you've threatened our staff and owners multiple times, claiming at one point your brother is a judge and he would "take care of us". You are correct, we did offer to donate to a charity of your choice after you stated the issue was over the "Principle of the matter and not the money (89.95), if I got the money I would donate it to charity". Frankly it goes to show your dishonesty in all of this by suggesting the money should go to charity then declining when we agree to donate and match it by twice the amount. Why would you bother to make such an offer if you did not wish to go through with it? At this point as you have been told from the staff, please do not return, cease harassing the staff of the dealership and take your business elsewhere that you seem to believe entitles you to belittle charity and verbally abuse people.

More

Jul 06, 2020 -

siag responded

None of what you are saying is correct. Where did I say my brother is a judge and he will take care of you? Please show your evidenxe of this because that is liabel and a very seriouss charge...show your EVIDENCE. Do not continue telll blatany lie, your customers deserve better. Furthermore, yes I did say I may give MY money to charity and that is MY decision to do what I want with, not YOURS. I can bury MY money in my back yard and that is of NO concern to you. Odd mentality you have that you feel you have the right to dictate what I can or cannot do with MY money. Also what do you mean you gave me an estimate AFTERWARDS? You charged me a diafnistic fee for a misdiagnosis of which that fee was never told to me until the day I picked up the car. Not to mention my car has 24K on it and all is under warranty.I never recieved anything in writing, as per the laws of Ontario dicatate, even though I have txt msgs and emails asking Sonja to send me this info by email in writing...as, ONCE AGAIN the laws of Ontario dictate. Then Sonja tells me the problem with the noises I was hearing is from dirty brakes. 3 times she told me this but of course when I asked her to put that in writing she would not, but of course you know I have that evidence as well. Of course Plaza Kia, who did the proper job found out it was the break pads and rotor. Seriously...dirty brakes? Wow! Then I take my car to Plaza Kia who actually found the real issues and fixed them ALL under warranty. So why not tell your customers why they should pick you over another Kia dealership who will not rip them off like you did to.me? And YES you did rip me off and I have ample evidence of that which I am happy to show the world. How about you show your evidence? Btw having an in-house work order on YOUR system does not constitute as evidence that it was ever given to the customer. Tell your customers how, instead of doing the right thing and refunding the diagnostic charge, which should not have never been charged in the first place, and of which I gave you 3 chances to do , you threatened to have your lawyer send me a cease and desist letter for slanderous defamatuon which I had to explain to you was valid ONLY if the written words were proven untrue, and since it is the qeitten word it would be liabel....and like I said I have ample evidence of what I say being indeed true. Every single word. So bring it on. Now however, YOU have gone down the liabel road with the false remark about my brother and that was ACTUAL liabel because that was never said, and I also have evidence of that as well. Please ask your lawyer what constitutes liabel and what constitutes evidence because you are obviously lacking in this knowledge. And now you have opened up a legitimate legal battle over $144 wrongful charge. You Brandon, and my dealings with yourself, Sonja and Todd have been nothing but lies and deceit. You guys startred a fight for absolutely no good reason, well now you've got a BIG one! Not to worry, there is zero fear of me EVER coming back to your dealership, I would need to be mentally unstable to do so now wouldn't I. And again, there are ethical dealerships, such as Plaza Kia, who would be happy to properly service YOUR unhappy customers. So adking me not to come there again serves only as comedy...thanks for tha laugh!

More

Jul 06, 2020 -

siag responded

None of what you are saying is correct. Where did I say my brother is a judge and he will take care of you? Please show your evidenxe of this because that is liabel and a very seriouss charge...show your EVIDENCE. Do not continue to tell blatany lies, your customers deserve better. Furthermore, yes I did say I may give MY money to charity and that is MY decision to do what I want with, not YOURS. I can bury MY money in my back yard and that is of NO concern to you. Odd mentality you have that you feel you have the right to dictate what I can or cannot do with MY money. Also what do you mean you gave me an estimate AFTERWARDS? You charged me a diafnistic fee for a misdiagnosis of which that fee was never told to me until the day I picked up the car. Not to mention my car has 24K on it and all is under warranty.I never recieved anything in writing, as per the laws of Ontario dicatate, even though I have txt msgs and emails asking Sonja to send me this info by email in writing...as, ONCE AGAIN the laws of Ontario dictate. Then Sonja tells me the problem with the noises I was hearing is from dirty brakes. 3 times she told me this but of course when I asked her to put that in writing she would not, but of course you know I have that evidence as well. Of course Plaza Kia, who did the proper job found out it was the break pads and rotor. Seriously...dirty brakes? Wow! Then I take my car to Plaza Kia who actually found the real issues and fixed them ALL under warranty. So why not tell your customers why they should pick you over another Kia dealership who will not rip them off like you did to.me? And YES you did rip me off and I have ample evidence of that which I am happy to show the world. How about you show your evidence? Btw having an in-house work order on YOUR system does not constitute as evidence that it was ever given to the customer. Tell your customers how, instead of doing the right thing and refunding the diagnostic charge, which should not have never been charged in the first place, and of which I gave you 3 chances to do , you threatened to have your lawyer send me a cease and desist letter for slanderous defamatuon which I had to explain to you was valid ONLY if the written words were proven untrue, and since it is the qeitten word it would be liabel....and like I said I have ample evidence of what I say being indeed true. Every single word. So bring it on. Now however, YOU have gone down the liabel road with the false remark about my brother and that was ACTUAL liabel because that was never said, and I also have evidence of that as well. Please ask your lawyer what constitutes liabel and what constitutes evidence because you are obviously lacking in this knowledge. And now you have opened up a legitimate legal battle over $144 wrongful charge. You Brandon, and my dealings with yourself, Sonja and Todd have been nothing but lies and deceit. You guys startred a fight for absolutely no good reason, well now you've got a BIG one! Not to worry, there is zero fear of me EVER coming back to your dealership, I would need to be mentally unstable to do so now wouldn't I. And again, there are ethical dealerships, such as Plaza Kia, who would be happy to properly service YOUR unhappy customers. So adking me not to come there again serves only as comedy...thanks for tha laugh!

More

Jul 06, 2020 -

siag responded

In addition please show us all any evidence of your claim that I mistreated your staff? This is also a blatant lie. Where and how did I do this? I have now been mistreated by 3 of your staff. Also Brandon Agha identified himself as one of the ownerrs. Is he? Or is it his father who is one of the owners and Brandon is a salemsman? Is this correct? I have no idea why Kia Newmarket has a desire to go down such a corrupt road but here we are. Ask Plaza Kia how I treated their staff. You treat your customers ethically and they will respond in the same fashon. I, nor do others, take being gouged kindly...so stop doing that would be my suggestion. You will now be hearing from Kia Canada. I am also warning you against liabel because you know you have no evidence to back up anything you stated here in writting, for reasons being what you have said is untrue and malicious. How about showing us all any paperwork that was given to me prior to picking up my car 6 days after I dropped it off. Why did you need my car that long just for 2 recalls? Where is my signature on anything? If you gave me a work order does that not require my signature of which you would have a copy? Show me anywhere that any of this was given to me in writing or otherwise. As I stated before I have txt messages and emails asking Sonja to email any and all info to me and yet that never happened. STOP THE LIES...consumers deserve to know the truth and have a right to ethical and transparent dealings with companies they take their business to.

More

Jul 06, 2020 -

siag responded

In addition please show us all any evidence of your claim that I mistreated your staff? This is also a blatant lie. Where and how did I do this? I have now been mistreated by 3 of your staff. Also Brandon Agha identified himself as one of the ownerrs. Is he? Or is it his father who is one of the owners and Brandon is a salemsman? Is this correct? I have no idea why Kia Newmarket has a desire to go down such a corrupt road but here we are. Ask Plaza Kia how I treated their staff. You treat your customers ethically and they will respond in the same fashon. I, nor do others, take being gouged kindly...so stop doing that would be my suggestion. You will now be hearing from Kia Canada. I am also warning you against liabel because you know you have no evidence to back up anything you stated here in writting, for reasons being what you have said is untrue and malicious. How about showing us all any paperwork that was given to me prior to picking up my car 6 days after I dropped it off. Why did you need my car that long just for 2 recalls? Where is my signature on anything? If you gave me a work order does that not require my signature of which you would have a copy? Show me anywhere that any of this was given to me in writing or otherwise. As I stated before I have txt messages and emails asking Sonja to email any and all info to me and yet that never happened. STOP THE LIES...consumers deserve to know the truth and have a right to ethical and transparent dealings with companies they take their business to.

More

Jul 06, 2020 -

siag responded

And yet another lie from you Kia Newmarket. The amount your dealership charged me is $144.64f for the diagnostic and not $89.95 as you stated in your reply. And please tell me how by ME not allowing YOU to donate MY money to charity is ME being dishonest? NEVER did I ask you to, or authorize you to give MY money to charity. I am smart enough to make my own donations and get a tax receipt. And please tell me how I threatened your staff? That is a very serious accusation. You know I have proof of my conversations with your staff which clearly shows none of that transpired. This is not a very smart thing to put in writing on the internet when you 1. know it is false and 2. know I have evidence to prove it is false.

More

June 23, 2020

SERVICE VISIT

general maintenance I took my 2012 Sportage to Kia, Newmarket on May 29 for my scheduled oil change. I’ve had maintenance done at this dealership since 2012 when I bought I took my 2012 Sportage to Kia, Newmarket on May 29 for my scheduled oil change. I’ve had maintenance done at this dealership since 2012 when I bought the car. In my opinion it’s always first class. I’ve been treated with nothing but respect and am either driven home by a cheerful shunt driver while my car is being worked on, or have waited in their comfortable lounge, sipping complementary coffee and watching TV or reading. After this oil change, Sonja advised me that due to the age of the vehicle they would take a quick look and suggest some things that needed to be done, and gave me a list and the cost. I appreciated this as it is now my ‘to-do’ list to get done before winter comes again. Over my eight years of being a customer, I’ve never experienced anything that would warrant a negative word. Thank-you Kia of Newmarket. More

by bruceroberts

Recommend Dealer

Yes

Employees Worked With

I only know the service counter staff, and it usually Sonja.

Report | Print

June 16, 2020

SERVICE VISIT

I took my Kia Soul in because of a swooshing sound the tires were making on June the 8th. I love how they take care of you here. Not only did they get me in quickly- within 2 or 3 days after calling tires were making on June the 8th. I love how they take care of you here. Not only did they get me in quickly- within 2 or 3 days after calling, they retorqued my tires for nothing, as they were loose. I also got a few maintenance jobs done while I was there. I really appreciate how Taylor takes the time for small talk, while I’m waiting and how Todd always makes sure I’m happy with the service, and that everything is going smoothly. I dropped off my car at 8:30am and heard back by by 9:07am. I love the communication via text, as I can take a quick look at it while I’m working and have all the info I need to make a decision. Great people ! Great car!! More

by Suzanne

Recommend Dealer

Yes

Employees Worked With

Todd and Taylor

Report | Print

May 29, 2020

SERVICE VISIT

Kia of Newmarket exceeded my expectations On Tuesday May 26th I took my 2020 Kia Stinger GT in for an oil change and tire changeover. The service was excellent, my car was ready in a very shor On Tuesday May 26th I took my 2020 Kia Stinger GT in for an oil change and tire changeover. The service was excellent, my car was ready in a very short time period. Sonja my service advisor was friendly, cheerful and very efficient. She and others at this dealership make a difference. You always remember your good experiences and Kia of Newmarket is tops in my books, More

by Keithcru49

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Sonja

Report | Print

May 25, 2020

SALES VISIT - USED

Avoid at all costs I would never buy a car here again. I will not even bring my car here for service. The experience I had after purchase was abysmal - promised aspects I would never buy a car here again. I will not even bring my car here for service. The experience I had after purchase was abysmal - promised aspects of the sale were not fulfilled, which led to two different battles to assert my rights. At the end of the day these were resolved to the extent I agreed to resolutions just to avoid court - but not as it should have been based on our original agreements. More

by James

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

No

Employees Worked With

jesse bruce

Report | Print

February 27, 2020

SALES VISIT - USED

Buyer beware with this dealership! I can't stress enough to avoid this dealership! The sales tactics are dirty, and they lie to make a sale. In particular, stay away from"JESSE" sales I can't stress enough to avoid this dealership! The sales tactics are dirty, and they lie to make a sale. In particular, stay away from"JESSE" sales rep. They forgot to change my ownership when I took possession only to be stopped when I tried to get a birthday sticker several months later because the ownership was still in the old owner's name. I paid top dollar for a used 2014 Soul because it had no rust and a "rust module" installed that will stop the car from rusting. What they didn't tell me was the module wasn't working and was NON-TRANSAFERRABLE from the past owner and of course the car rusted to the tune of $2000. The dealership refused to repair it and KIA Canada, actually told me they have no control over the individual dealerships no matter how bad they are. Unbelievable. Well, Kia and Kia NewMarket you will never make another sale on me or any family member. Eventually, the one-off sales will catch up. More

by canadiancat

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

No

Employees Worked With

Jesse in Sales

Report | Print

Kia of Newmarket

Kia of Newmarket Awards Awards

448 Reviews of Kia of Newmarket

Map and Directions to Kia of Newmarket