Kia of Newmarket

Thank you to Kia New market for there lovely service for my car very friendly staff welcoming atmosphere. Please keep going going …… Good job Fariba Marandy my car very friendly staff welcoming atmosphere. Please keep going going …… Good job Fariba Marandy More

KIA Newmarket is a dealer you need to stay clear from. Their service department and management team lack the basic fundamentals to look after customers. The give the car business a bad name. I have Their service department and management team lack the basic fundamentals to look after customers. The give the car business a bad name. I have had one bad experience after another and after 3 years and only 41,000kms on a brand new 2018 Kia Sorento V6 EX+ , I finally had enough and drove straight from KIA dealer and traded it in for another vehicle. KIA brings you in their showroom with low initial price but your cost of ownership in the long run is much higher than most competitors or Japanese counterparts. I bought this KIA new for my wife with the intention to keep it for 10 years. I bought the extended warranty for 10year/200,000 kms , We also rust checked the vehicle twice. We were sold on lifetime oil changes for free (Which by the way need to get done at 8,000kms on KIAs while the rest of the world is 12,000-14,000kms even 16,000kms), The caveat of Free Oil changes (buyer beware) is that you must follow the recommended KIA services. When you see the cost of "the recommended" services at 16K, 24K or 32K you quickly realize that there is nothing free there. I was fine with this as this was not going to be a high mileage vehicle. Every service visit was a push to upsell to the point where it’s nauseating. In addition to that I had a battery die in year 2 while vehicle sat for two weeks during Covid19 without being started. Cost of Battery $500. Welcome to KIA Parts pricing. Other vehicles I would get 6-8 years on a battery and often left for a month without starting. In the 3 years / 41,000Kms I had two brake services done which I was told would prevent brakes from wearing prematurely. I had front/rear brakes replaced at 30,000KM in April 2020 and rear brakes needed done again at the 41,000KM mark Rear brakes were $850 to replace. This was the breaking point for me with KIA. Who does brakes at 30K and they need be done again a year later at 41K ? In addition to this I paid a premium for A KIA remote car starter to be installed by the dealer prior to taking delivery of the KIA Sorento in 2018. This remote car starter was OE KIA and has never worked properly. Numerous phone calls and visits during services where my concerns were dismissed. I finally opted ( more out of frustration) to upgrade to their higher priced 2 way KIA remote car starter where I was told by Sonja ( service advisor ) that the new key fobs would work in addition to the original key fobs, and independently of each other. I was crystal clear on my questions and asked to confirm that paying the money for 2 way key fob system would give me 2 additional fobs and in summary I now would have 4 keys fobs ( push button start ) and car would start and run with either one of the four fobs. She confirmed again that these would work alone. This was appealing to me as it added 2 new set of keys to start and run the vehicle as spares. Not the case. We now needed to use both keychain fobs, one to start and one run the vehicle once in the driver seat and push button start is looking for original fob to start. We are the only people I know with 2 factory OE key fobs for a 2018 vehicle. What a joke! No accountability at all by the service department or this dealer. I asked for the General Manager and/ or Dealer Principal to call me twice after paying $850 for rear brakes on a vehicle that had 2 brake services and only had 41,000kms where I was told that this is normal wear replacement on any KIA Sorento. I told Sonja in both telephone interactions that this was unacceptable and rear brakes should last and have lasted 70K- 80K on other vehicles driven by my wife. I also asked her again two days after leaving the service department to have someone in senior management call me to discuss even during the txt urging me for a 90% KIA Satisfaction survey. I couldn’t believe that I was asked to fill out a survey praising the work of a dealer that cannot A) fix my problem and B) have taken advantage of me every step of the way. The amount of money I have spent in this vehicle since new is ridiculous. I waited an entire week for someone to call me and even txt Sonja asking if someone would call me. No phone call or attempt to reach out and explain how this is possible. I only got a call twice in the same day when I posted my 1 star review on Google sharing my experience. I got a call from Jesse Bruce and Pedram Mahmoudian. Jesse Bruce was the only one that was genuine and wanted to help resolve this and frankly under different circumstances and if he worked for another dealer I would buy a car from him again. Pedram Mahmoudian (General Manager) however was more concerned about the review coming down and even got aggressive on the phone and even raised his voice with me in asking me to remove the Google review first before he can entertain a resolution. I refused to. When I was asked what it would take to remove the review knowing full well that the Kia Sorento was traded in the week before I answered the same as anyone else logically would. I simply asked for an apology from the service department and a credit on a brake job that should have never taken place at 41,000kms on a vehicle that had two brake services performed and also brakes were done at 30,000kms. I since then have been harassed and told that I am trying to extort the dealership , threatened to be civilly sued and claims that I threatened to go to the media ( which I have not ). This is the face of KIA Newmarket and how they conduct themselves. Extremely unprofessional , morally and ethically bankrupt. I will say this again as I did in my Google Review. If you are on the fence of buying a KIA , do yourself a favour and buy a 1 or 2 year old used Honda or Toyota instead. You will be happier in the long run and enjoy lower cost of ownership, maximum uptime and by far a better customer experience. If you still want KIA then maybe look elsewhere to buy and definitely stay clear from KIA Newmarket and their service department. I will be taking KIA of Newmarket to small claims court. More

We just had our 42,000 km. service on our Kia Soul. As always, the reception and service staff were most courteous, friendly and helpful. They kept us apprised of their progress on the service call and ex always, the reception and service staff were most courteous, friendly and helpful. They kept us apprised of their progress on the service call and explained anything additional that was required. Even though we didn't purchase our Kia from Newmarket Kia, we have always gone there for service and will continue to do so. More

I just Bought a Kia K5 from Newmarket Kia. Absolutely Great Customer Service from the whole staff. It was a pleasure dealing with Ali Riahi my salesperson. He worked real hard to get me the best deal on Great Customer Service from the whole staff. It was a pleasure dealing with Ali Riahi my salesperson. He worked real hard to get me the best deal on a new car and then also pushed to get the highest price for my trade-in. Ali also had my car delivered early just in time for early spring. If you are looking at buying a new car go speak to Ali at Newmarket Kia, you won't be disappointed. More

On February 10th, I had my vehicle serviced at Kia of Newmarket and as usual, the service was excellent. I have been dealing with Kia of Newmarket since 2009 and this my second Soul and have never had a Newmarket and as usual, the service was excellent. I have been dealing with Kia of Newmarket since 2009 and this my second Soul and have never had anything but excellent service from any of the departments. More

First time for my wife and I dealing with Kia of Newmarket, and our salesperson Mo Hosseini made it a tremendous experience! He got us a great deal on our 2020 Sorento, and then followed up with sev Newmarket, and our salesperson Mo Hosseini made it a tremendous experience! He got us a great deal on our 2020 Sorento, and then followed up with several phone calls and texts to make sure everything was good. Mo also got us a good deal on some accessories, and is also going to inform me when they are having a sale on winter tires and rims. Rob Turcotte in the financing department was also very helpful. He explained the financing and warranty options to us in a clear, concise manner and answered all our questions. There was a minor miscommunication between sales and the service department, but that was quickly rectified, and I left a very happy customer. More

Brought Sorrento in for detailing. They did a great job, car looks like new. My driver side was especially covered in winter salt, cannot tell the car has been through two winters. I would recommend anyone car looks like new. My driver side was especially covered in winter salt, cannot tell the car has been through two winters. I would recommend anyone go to Kia of Newmarket to get your car detailed. I love having a new car again. More

KIA Newmarket/KIA Canada, as corrupt as they come.My KIA Newmarket/KIA Canada, as corrupt as they come. My first time buying a KIA, and NEVER AGAIN! Todd Rickards is a lackey for KIA Canada. Havin KIA Newmarket/KIA Canada, as corrupt as they come. My first time buying a KIA, and NEVER AGAIN! Todd Rickards is a lackey for KIA Canada. Having to take photos (without my presence) of my vehicle and submit to KIA Canada. Subsequently then being told that the blown engine on my car will not be covered under warranty. A $10,000 fix during a most difficult time. Crazy. Currently looking to go the CAMVAP or Small Claims Court route. More

I brought in my car for maintenance November 2020. I am satisfied with the service provided. Dealing with Sonja, my service advisor is easy. She is efficient and courteous. This makes me comfortable knowin satisfied with the service provided. Dealing with Sonja, my service advisor is easy. She is efficient and courteous. This makes me comfortable knowing my car is being taken care of. More

Just had my vehicle in for an oil change and I noise in the front end and I know they went for multiple road tests and putting in the air and checked it out and made me feel they really had my safety as th the front end and I know they went for multiple road tests and putting in the air and checked it out and made me feel they really had my safety as their main concern way to go to service department More