Kia of Newmarket

Bought a Kia Seltos. Found Ali and Robert pleasant and informative. Felt welcome and transaction went smoothly. Found Ali and Robert pleasant and informative. Felt welcome and transaction went smoothly. More

Worst service and management. the f and I office is like a place to be rubbed at .they add unauthorized fees to your bill and if you Object they lie and blame you for asking for i the f and I office is like a place to be rubbed at .they add unauthorized fees to your bill and if you Object they lie and blame you for asking for it .stay away and take your business elsewhere where there are professional management and workers More

Needed to speak to Mechanic was able to and he was very useful and helpful sorted out my issue in 5 mins very useful and helpful sorted out my issue in 5 mins More

My Stinger's stereo system would blank out for a split second occasionally, no matter if I'm listening to radio or through USB. As well, the camera in the right mirror (surround view) flickers in blue oc second occasionally, no matter if I'm listening to radio or through USB. As well, the camera in the right mirror (surround view) flickers in blue occasionally. Both are intermittent problems that they may not surface when I bring it to the dealer. I find it very troubling that Kia Newmarket would charge the customer for the diagnostics if there's no problem found when the car is still under warranty. I'm not sure if it's just Kia Newmarket or a direction from Kia Canada. This practice would deter customers from bringing problems to the dealer, and may manifest into further bad customer experience when the problem becomes prominent but past the warranty period. This mal-practice need to stop, for the sake of the auto industry as a whole. This is the service side of my experience with this dealer. On the sales side, I also saw other comments about Jesse. And I too have negative experience with him on my inquiries on a new Kia (inaccurate info, try to pressure to commit on the spot, low ball on trade-in, etc.). Not sure if this is reflective on Jesse as an individual, or on Kia Newmarket as a dealer. In any case, Kia produces very good cars compared to the competitions. It's a shame that Kia Canada and their dealers are not taking the good products to their advantage to make it a slam dunk. More

Have you ever gone to a dealership, and felt comfortable and welcome? Or that all the salespeople were knowledgeable about their product? If you did, then it probably wasn’t at Kia Newmarket. I’d compa and welcome? Or that all the salespeople were knowledgeable about their product? If you did, then it probably wasn’t at Kia Newmarket. I’d compare this experience to haggling on the streets of Arabia. My friend my friend, let me tell you. These were the worst group of sales persons and managers. They brag about having the top ranked vehicles in 2022, which sounds impressive until you realize they haven’t brought in any orders from the 2021 sales. It’s like bragging about your perfect 5-star Uber rating with only 1 review. Companies are unrolling their 2023 models, and Kia hasn’t filled their orders for 2021. But don’t worry, “any day now my friend - for suuure for suuure only 2 months” The best part of this dealership was the exit door. Which opened well, which is convenient for all the staff turnover. The dealership was clean… so the custodial staff is great! More

I am extremely disappointed with my service at Newmarket, Kia!! DO NOT GO HERE!!!! I purchased my new Kia Forte 1 month prior from a different Kia dealership when I realized my car was having some heatin Kia!! DO NOT GO HERE!!!! I purchased my new Kia Forte 1 month prior from a different Kia dealership when I realized my car was having some heating issues. I took my car into the Newmarket dealership to get serviced because it was closest to me at the time. They had assessed my car and told me that the thermometer needed to be replaced (which was covered under my warranty). They then insisted that they “top up my coolant on my car”, which I figured was necessary since they were suggesting it. It wasn’t until I had picked up my car and had to pay over $200 for a coolant FLUSH that was 1. Not authorized by me, and 2. Not necessary because I received a coolant flush 1 month prior…which was on file and which they chose to ignore. They completely took advantage of me and neglected the fact that I did not need this service. They took advantage of me and won’t give me my money back (or give me a credit on my account for this matter). The kicker of it all is that they had a manager call me back to discuss the incident where he was insisted that phone calls where my car service history and authorization was discussed had taken place… which was completely false. They were extremely unprofessional and did not take any form of responsibility or ownership for their actions. I am extremely disappointed with the amount of false accusations and gaslighting that occurred. For those of you in need of Kia Service, there is a Richmond Hill and Stouffville location close by…DO NOT GO HERE!!! More

If newmarket Kia want sales they had better treat their customers with a little more respect. I left feeling as though they didn’t want to sell to a woman. Went down to stouffville Kia and had a wonderfu customers with a little more respect. I left feeling as though they didn’t want to sell to a woman. Went down to stouffville Kia and had a wonderful experience. The salesman spent time with me explaining everything and I will order a vehicle from them. More

The staff at Kia of Nemarket were great to deal with. Kyle and the team answered all my questions and were a pleasure to deal with. Kyle and the team answered all my questions and were a pleasure to deal with. More